Windows 7 Recovery Virus - Unable To Restore Start Menu Programs List
Jun 10, 2011
A client of mine (I'm an IT summer temp in a production facility) recently contracted the Windows 7 Recovery virus and contacted me to fix it. Having encountered the XP version recently and resolved the issue, I was able to easily remove the virus and associated rootkit. The difference this time was that unhide.exe failed to restore the start>all programs menu shortcuts, although it did manage to restore the folder structure. I read through and followed the instructions of another thread here: [URL]. Which did not resolve the issue. The output given by SystemLook is as follows:
SystemLook 04.09.10 by jpshortstuff
Log created at 09:14 on 09/06/2011 by debra
Administrator - Elevation successful
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Jun 5, 2011
my entire sunday has been consumed by this virus....I followed instructions on another topic but have not been successful in restoring my programs menu.
here is my log:
SystemLook 04.09.10 by jpshortstuff
Log created at 20:37 on 05/06/2011 by owner
Administrator - Elevation successful
[Code]....
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Dec 30, 2010
No matter how many times I launch Skype or iTunes, they just won't get added to the Start Menu's Recent Programs list.
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Nov 21, 2011
After getting rid of windows 7 hard drive failure virus my start menu programs are empty.
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Oct 26, 2011
My antivirus software prompted me to do a virus scan and after rebooting, I was no longer able to view any of my program files nor documents. I looked up at some posts and found that I had to one by one uncheck the "hidden" tab on the folders in the system. I was able to retrieve most of the files and programs, but not all of them. I still have a few programs that appear as "empty" on the start menu (i.e. Microsoft Office programs). Any other steps I should take to be able to launch all my programs in the Start Menu?
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Aug 22, 2009
Is there a way to exclude some programs from automatically showing up in start menu?
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Aug 3, 2009
I posted a thread about this problem last week in this thread: Problem installing MyDefrag 4.1.1
Basically the problem is that after installing some programs, the "All Programs" list in the start menu disappears and is just blank. At the time I thought the problem was only with MyDefrag but today I installed the microsoft Intellitype 6.1 software for my keyboard and the same thing happened. Has anyone else had a similar problem.
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Mar 17, 2009
After I restart, or turn off-turn on my pc and go start -> all programs, Windows 7 seems to hang for 7-10 seconds sometimes, then the list appears. After that first "load" of the programs list, it opens normally. I have indexed the start menu, as well as the rest of my drive. Any ideas about what might be causing this?
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Apr 12, 2009
Well for some reason windows 7 has decided that it will not let me remove the recent programs from this liste the ones that i well honestly do not use. It just won't let me do that but yet i could on Windows Vista.
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Jul 1, 2012
When I start up my computer, my Steam starts up, then I manually start Chrome. Chrome comes up fine, Steam does too, but when I try to right click on Steam and click friends, all it does is create another steam process running at 100-108 K. Then if I close Chrome and try to reopen it, it will do the same. This happens with EVERY program after I start up. There's a 5 second window where I can open programs without issue, then after that it will only start 108 K copies of them. It takes me around 30 restarts just to get it working properly, if not more.
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Aug 19, 2012
Where can I find all of my programs and files to remove unwanted downloads that I can't remove from my laptop?
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Dec 13, 2011
I unfortunately listened to the husband of one of my wife's friends and ran CCleaner on my Win 7 PC and now the Recent Items list on my Start Menu, which I use a lot, is totally fouled up. The settings are correct and I've edited the registry but the number of items displayed is never consistent, never more than 6, and sometimes disappearing completely, whereas I have it set to store 10 items.
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May 27, 2011
I recently removed the Windows 7 Recovery virus, but now a bunch of my start menu shortcuts are just empty folders (no shortcut to Word/Excel for example).
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Mar 26, 2012
I bought a new laptop recently, and probably about 4 days later, it got the System Check virus. A friend helped me get rid of the virus(I think), but a lot of my stuff still seems to be hidden. Unhide.exe got back my desktop icons, and some of my Start Menu, but I'm still missing almost all of the right side of said start menu. The Control Panel, Help and Support, Search, etc etc.I have Windows 7.
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Sep 21, 2009
Grayed out recent program list in start menu, How to enable it?
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Jul 31, 2012
[code]...
I had a problem with a website while running Microsoft Security Essentials. I tried to reinstall MSE but I keep getting an error during the installation. I also tried to install AVG with no luck. It is like I can't install programs.
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Jun 5, 2011
I followed this thread [URL]to restore the items of the start menu. :thumbup2: However, I still have this isse of the folders in the All Programs section being empty.
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May 13, 2011
caught what looked like a bug, today--from an emial, I'm guessing-- everything slowed down until it virtually stopped and I manually powered down/into safe mode to work on it. It cost me an entire am to run thru all my virus 'catchers' (and came up with exactly NOTHING to show for it!!) whatever it was has, I guess, been erradicated, as everything feels back to normal.everything looks ok(except a couple of desktop icons were rearranged--but that can/does happen anyway). As I said--every looks/seems to be ok. However when I went into 'start' all the info that should be showing on the left side of that 1st page is blank! all the names on the right seems ok/present. AND when I go to 'all progs' there are no "obvious' omissions(not that I'm sure I'd recognize that one!)
I've been using comodo bkup(goes off like every night and is NOT an online bkup) and NOW, when I actually need it to get the 5/12 data, I cannot access it(but that's grist for a later discussion!!!!).so there are, apparently, for all intents/purposes NO backups to pull from. it only tells me "unabgle to open bkup file"... no matter which entry I highlight.This was(supposedly) setup by the tech that did the work on this new box so it 'should' have been ok(NOT!!!).any insight into what I can/need to do to get the backup part to work properly for the restore part CAN work?
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Jun 2, 2011
so somehow I caught the malware program known as Windows 7 recovery. As per its standard operations it made my computer seem like it was having a bunch of issues, hid all the files on my hard drive, removed my background, etc. I followed a removal guide I found here on bleeping computer and it did rid of me of that annoying malware. A lingering problem I am still experiencing is that all my start menu items are missing. For example there is a folder for Microsoft office, but when you open it it shows as empty, but if I open a Microsoft office file like say a word file the program opens as normal. I have run the unhide.exe file a couple of times, and shutdown my firewall and maleware protection, but to no avail the start menu items still seem to remain hidden.
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Mar 28, 2011
I am having issues with searching for program shortcuts in Windows 7. When I type in a shortcut name in the search field on the start menu, nothing appears. Files and Control panel applets do appear though but no program shortcuts located under the C:ProgramdataMicrosoftWindowsStart Menu folder. The OS is Windows 7 Enterprise RTM 64 bit. I have confirmed that the user that is having the issue does have read and execute rights to these shortcuts because they appear in the start menu and in the appropriate folder. This is in a corporate environment so the local hard disk has restricted settings on it via group policy.
They include the following:
- Hide these specified drives in My Computer Restrict C drive Only
- Prevent access to drives from My Computer Restrict C Drive Only.
The tasks I have done.
- Confirmed the index options settings and the start menu is listed.
- Rebuilt the index and the same issue applies
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May 28, 2012
Due to a windows crash, I had to reinstall windows 7 (64 bit). My windows files in on an SSD and most all of my programs are on another SATA drive. The windows install went through, but none of the programs from the other drive show up when I click on the start button/all programs (somewhat understandable). Is there any quick way to get all of the programs (office, photoshop, etc.) that are on my D drive to appear where you click on "all programs"? Also, can I just delete my windows.old folder from my C drive to free up space? Any reason it is needed? Do I just delete it?
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Jan 19, 2013
I bought a recovery disc however I can not even log on to get to the start menu, the system acts like it is logging me on then logs me right back off. This all started when I got a virus. What can I do now?
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Jan 30, 2012
My internet company removed a virus along with some of my windows files now i can run my restore disk because i cant open up windows it starts to open but wont go past the windows 7 logo so i am stuck [url]...
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May 29, 2011
The screenshot will show what I mean. When I click on All programs, a list appears (shortened) and when I click on a choice (i.e. Accessories/System Tools) it tells me it is empty.I don't know how to fix this, and all references I have found seem to relate to upgrades from Vista to windows7.I have windows home premium 64 bit.
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Nov 5, 2009
I've installed Windows 7 on my laptop and want to customize the Start Menu's All Programs window. I normally consolidate like programs/folders into one common folder to minimize the number of items on the All Program window (i.e. all Microsoft related items in one folder called something like Microsoft Programs). I can't seem to figure out how to do that in Windows 7.
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Mar 31, 2012
So I made the mistake of downloading the Codec C Malware. I got it deleted but now my programs are missing.
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May 16, 2011
looked the most sensible place to put it. Second, I've tried scouring the internet for a similar problem, but as of yet have been unable to find one.The problem I'm experiencing occurred after some hardware problems, which meant the computer was periodically crashing. I think I've now fixed these, however a software problem with windows 7 seems to be occurring.Every time I go to the start menu and load a program, not one but two instances of these programs start up. This doesn't occur with all programs I've tested, but this may be because other programs only allow one instance to run at a time. Examples of ones I've tested include Speedfan, Handbrake, Calculator. If I start the programs from within explorer, only one instance starts.
Interestingly, not sure if this is related, if I go into explorer and double click on a folder, it does not open the folder, i have to right click and then use the open option.The computer generally feels a bit slow. I'm wondering if anyone has experienced anything similar, or whether I should try a repair install (which will be a bit of hassle as I'll have to try to uninstall SP1 first).
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Jan 3, 2012
I have stuff on the start menu list so i can get to them easy but the past few weeks now they are just randomly getting removed
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Mar 21, 2009
Maybe a week or two ago I was cleaning a junk from a system with revo uninstaller and have checked few more options then they are checked by default,and I erased some of the apps from start menu.That were apps which are in Accessories and System tools folders,and all Administrative tools folder.
After that I tried to approac them through Administrative tols in Control panel,but I was getting a message that a shortcut refers to a location which is unavailable,and that they are maybe moved to some other place on HD.Since I knew what have I done,and it was 3:00 AM,I decided to do a System restore,but some other day when I won't be sleepy.
Tomorrow and day after tomorrow I was kind a busy,and forgot to do a System Restore,but I was downloading some games and I was running out of a place on that partition.I was maybe a few hundreds megabytes short,and decided to delete all system restore points and turn off system protection,so I can get some extra place which was earlier dedicated to System restore.Off course,in that moment I forgot about the programs I deleted few days before but I remembered them in the same moment I turn off System protection and when restore points were gone,but a second or two too late.
So,my question is:
Is there any way so I can get back System tools and Administrative tools back?
Of course there is because I see some of them in System32 folder and in Windows folder(exe files) or maybe they are all there but I can't tell which one was where,and I don't know how I can get them back in Start menu,and reassociate Administrative tools with Control panel shortcut.
And of course,I don't have an image of a system.
I hope that you undersand what I was trying to tell.
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Apr 16, 2009
This may have been reported earlier and has been happening on Vista and XP to some people (albeit not REALLY the same), but I'm seeing my entire programs list in "All Programs" disappear after every installation of any software. It seems adding to the list makes it disappear. The funny thing is that the actual files (shortcuts, etc.) are all in place in their proper folders and don't get removed. It's just the start menu which stops showing them. A way to fix this, for me, is to MOVE the entire contents of
"[startup drive]:Users[username]AppDataLocalMicrosoftWindowsStart MenuPrograms"
to a different folder and then MOVE it all back (same goes for the
"[startup drive]ProgramDataMicrosoftWindowsStart MenuPrograms"
contents) After this, it all comes back, but only until I install something new.
Does anybody have any such or similar problems?
Also, I have a different user account on this computer (for my wife) and none of this happens there, even if I perform an installation from under that account!
I should also say that this window install (currently build 7077) has been upgraded from 7048 (i.e. 7048 -> 7057 -> 7068 - >7077). I have AVG antivirus + firewall installed (the problem happens with it disabled and has started long after AVG's been installed anyway).
This did not happen on any provious builds (and started relatively recently but for the life of me I can't remember when exactly since I don't really use the programs menu that much). The first time it happened I did a restore which brought back the contents but again, until the next install after which it all disappeared again.
It seems to have something to do with the way the start menu finds its contents...
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Aug 9, 2011
I have very few programs under all programs, but over twice as many in my add/delete programs. how can i get these other programs into my start menu?
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