When Shutdown Is Attempted The Computer Restarts
Sep 5, 2012
I'm having a problem with my computer after a recent lighting storm. My current problem probably isn't a coincidence since after this storm my integrated rj45 port quit working too. It doesn't even show up in device manager... I've given up on that though. The real issue is when I attempt a shutdown the computer just restarts. It isn't hindering operation, but it would be nice to shutdown the computer when needed without having to switch off the power supply.
I run windows 7 professional and windows xp professional in a multiboot. Both operating systems do the same thing on a shutdown. Even if I hold down the soft switch it will restart no matter the duration of pressing/pressing once quick. BIOS is set to shutdown on soft switch hit. Like I said I had a lighting hit on the house. It made our ISR from TDS stop working on the LAN portion and killed my roomate's LAN card and mine. Pretty much points to the hardware in my opinion, but I figured I'd ask the best of em here.
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Feb 24, 2011
After installing an Nvidia 8400 graphics card, my computer has been incapable of shutting down without having to pull the plug on it.
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Sep 23, 2012
my computer restarts when ever I command shutdown.
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Nov 8, 2012
when I select the shutdown the computer restarts
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Jun 1, 2011
It is win 7 with updates. I built it a little over a year ago. It restarts all by itself. The event viewer shows a kernel error and improper shutdown. It may restart once or maybe twice a day or not at all but It happens too often and started a while back. I have checked temp using Sisoft sandra but its not overheated. The only thing unusual to me was the power supply fan seems to kick in twice. Its done that since it was new. It still does it at times but not always. The Power supply is a Fatality 550 w. The amd processor is low watts and so is the video card. I don't like the idea of replacing stuff just to see if it works. I don't know if ram or memory error could cause something like this?
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Aug 26, 2012
I've never experienced this message before. I have not had a virus or malware be detected in a year. This came up when I tried to close KVIRC, an IRC client program and turn off my laptop via the power button.Was this a glitch or something? I'm really hoping it isn't a virus. I haven't experienced any performance issues so..I should add the laptop appeared to freeze. I powered down, rebooted, and everything seemed to run normally.UPDATE: Microsoft security essentials picked something up with a full system scan. Not sure if the 3 viruses were related.
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Sep 5, 2012
So this is the second time this has happened to me in the past few weeks. And the time before was when I was shutting down and exiting programs (I used my power button on my laptop)Last time I reported this I didn't get the information from the SF Diag tool properly, and being that I have the program up to date?
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Nov 18, 2009
I recently installed windows 7 64-bit ultimate using a clean install since i had windows xp. Everything installed ok. The problem I'm having is that when i shut down, it automatically restarts instead of shutting down. It runs through the BIOS and POSTS as if i restarted. There are no errors listed when it restarts. It's as if i pressed restart instead of shutdown. The only way i can turn off my computer is when i hold down my power button for 3 seconds.
Gigabyte GA-N650SLI-DS4 motherboard
intel Q6550 core2duo proc
2x500gb WD caviar black hard drives in RAID 0
XFX 8800 GTS XXX 320 mb video card
2x2gb corsair XMS2 pc6400 RAM
Linkysys Wireless G PCI Card
Soundblaster audigy2 soundcard
500W power supply
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Sep 11, 2012
Had this problem on a Dell XPS M1330 running Vista and then upgrading to Win 7 64bit. Try flashing or updating BIOS first. Then unplug and replug (or replace if bad) the CMOS battery to reset BIOS. Remember CMOS holds the settings in BIOS. So when no power to CMOS, BIOS settings get wiped out (BIOS tells your pc what to do when it starts). Reset to default settings in BIOS. This fixed my restart issue! I tried all kinds of fixes and this was the only one that worked! Not all are software related issues. Any hardware changes can cause this problem like adding a IDE drive to a SATA board. Make the drive a slave changing it from cable select for example.
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Sep 5, 2009
After installing Windows 7 dual boot with XP on a Gateway 700LTD, I cannot shut it down. The PC restarts about a second after seemingly normal shutdown. Same now with the XP side, although I can get XP to hibernate while Windows 7 won't even do that - restarts seconds after it goes into hibernation. BIOS settings are all at default. No peripherals attached yet.
Gateway 700S Pentium 4 1.8ghz x1
Intel Board D850GB AAA 49507-904 Bios p13 (v2.3)
528mb RAM NVDIA GeForce2 MX400
Creative SB Live sound
Needs BIOS update but only avail on floppy. Also won't boot from CD.
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Mar 10, 2012
i use windows 7 basic as my os.my pc restarts when i try using the shutdown option.
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Apr 1, 2012
My laptop PC restarts on shut down
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Nov 27, 2010
I have a Dell 1545 Laptop running windows 7 ultimate.
For some reason whenever i shut the computer down it automatically restarts just seconds later ...its very annoying and havnt got a clue why it does it.
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May 1, 2011
Yesterday I got this virus, I went and bought trend micro titanium and cleaned it up (was using a free30 day trial of something else) but I'm still having a problem. Whenever I go to shut down or restart my computer, it starts doing it like normal, but right at the end I get this blue screen with a bunch of messages written, it last about 5 seconds while a countdown happens at the bottom of the screen, then it restarts (even if I went Shutdown).
Sometimes minutes after I log back into the user, the blue screen comes up out of nowhere, does it's 5 second odd countdown and restarts. I should get minidump files. The countdown at the bottom of the blue screen is called "crash dump" or something like that. With the virus whenever I tried to open an internet explorer or google chrome window, all that would come up was "win 7 home security", I'm not getting that anymore though after doing the full scan with trend.
Additional info: I have windows 7, my pc is a HP Pavilion laptop, model number is DV6 - 2144TX
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Oct 29, 2011
I've spent probably 7 hours trying to figure this out from searches and different potential resolutions and I am completely stumped. This is a fresh install of Windows 7 Home Premium on a fairly basic machine. I can boot in to safe mode, disconnect any connection to the network, ensure WOL is turned off via the CMOS, and still Windows 7 will not shutdown. There is no BSOD.
It simply appears to shutdown, but then the computer reboots with the PC offering a beep in the same way as if I performed a cold boot. If I elect to restart this beep will not be reflected. I've tried different drivers and just about everything I can think of and still nothing. The event viewer appears almost entirely clean as well. I've also restored fail-safe defaults in the BIOS as well as Optimized and the issue persists.
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Jan 16, 2013
Iam using Win xp is corrupted So new Win 7 Ultmte and SP1 installed. All programs working, But Micromax pc suite is working, Selecting Dial up for internet (Sytem Unexpected shut down and restarting automatically). I have installed fresh pc suite also, avast free anti virus also booted, but same result.
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Apr 16, 2012
I have two windows updates that keep failing. When i go to shutdown my computer I always have an update icon attached to the shutdown key. The download is always 1of1. Then when i reboot, the update icon is still there. I'm thinking since the two updates are failing, it has something to do with the 1of1 update not downloading properly. I went to windows update to check for new updates, and the only one is the two that keep failing. My computer just blue screened on shutdown today, winch got me thinking i really need to fix this.
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Apr 30, 2012
Every now and then my computer shuts down then restarts on its own. I notice that any usernames and passwords that I have set to remember are reset. I get this error in my event viewer I don't know if its related :
"Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected".
OS: Windows 7 Ultimate.
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Aug 4, 2012
I've just moved flat and after I did my computer keeps rebooting itself every so often. There doesn't seem to be any reason to it. I've check that all my fans are still working and that all the cables and cards and what not are corrected install and that something hasn't been knocked but everything seems fine to me. I had a wee gander round the internet and it pointed me to check my system log and the two error codes I'm getting every time this happens is: Event I.D 41 + Event I.D 6008. The I have just recently got a new Graphics card, 4gb extra of ram and a wireless adapter. These were all installed on a clean version of windows 7.
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Nov 21, 2012
today i was watching some video on Internet. suddenly, the computer restarts itself. however, it turns on and turn off nonstop. the window does not even start yet, just about 2 3 seconds then it turns off.
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Jan 24, 2011
im trying to format my computer but the moment i insert the cd in the drive and set in the bios to boot from then the computer restarts and hangs this only happens when their is a cd inside but if i take out the cd then the computer works properly although still having the setting to boot from the cd drive but the moment you put a cd inside to boot then the pc restarts and hangs?
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Dec 31, 2011
I bought a HP P6510f PC about 1.5 years ago. In the past month the computer started having problems. The first sign of problems was powering on and the computer would not boot up but instead go to a blank screen with a flashing cursor in the top left corner of screen. I ran a diagnostic through the internal software, I believe it's called PC Doctor and all componenets checked out fine - RAM, CPU, Hard Drive, etc. I then decided to reinstall windows 7. After installing the computer started to work like new again, except the next day it restarted itself and went to a black screen. It's done this a few times now. Sometime it boots up fine, other times it gets stuck and won't boot, just a black screen or the HP screen welcome screen with option for setup f10 (though won't respond).
Are there ways I can check for internal malfunctioning hardware?I did go into event viewer and noticed a few errors under System and Application that I have pasted below Critical - Kernel 41 power "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." Error - Event 20 - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft XML Core Services 4.0 Service Pack 2 for x64-based Systems (KB954430).Also, this shows up as "error" - "The previous system shutdown at 12:37:29 AM on 12/31/2011 was unexpected" [code]
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Oct 31, 2010
My computer started randomly restarting itself and i didnt know what the problem was, i tried a variety of things and nothing worked so i decided to reinstall windows.once i did that the problem was still there. Everytime i try to install any program my computer just restarts itself, this includes windows update which i had to turn off just to use the computer.
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Nov 6, 2011
My computer has been restarting randomly for the past few days and it's driving me crazy since I'm a student and I really need my computer to do all of my homeworks. After the last unplanned restart, I went to event viewer--windows logs--system, and it appears that the restart was because of:Source: USER32The process svchost.exe has initiated the restart of computer HOST-PC on behalf of user NT AUTHORITYSYSTEM for the following reason: Operating System: Hot fix (Planned)Reason Code: 0x80020011Shutdown Type: restart
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Jan 4, 2012
I have some problem now, and I don't know what caused it.i hope someone will check it and report back with a solution.Uploaded a dmp file.
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Apr 8, 2011
My laptop (Lenovo V560) is one month old.Somehow I messed up my [COLOR=blue ! important]operating [COLOR=blue ! important]system[/COLOR][/COLOR] without backup the hard drive, That means I do not have the original OS.Now I installed a [COLOR=blue ! important]Windows [COLOR=blue ! important]7[/COLOR][/COLOR] (from Dell).My computer restarts when I doing some work.
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Jul 24, 2012
For the past week, my recently new started having this problem .Whenever I try shutting down the computer, click start and shut down or shut down on the log on screen, the computer turns off for 3 seconds, then restarts.I've google searched the problem and found solutions such as changing registry key, creating a shortcut on the desktop and clean booting but none have worked for me.
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Dec 30, 2011
My computer suddenly restarts on it's own. I've cleaned it, checked for loose connections. The temps are fine (for where I'm from anyway, pretty hot here most of the time). The time between restarts shortens through continuous usage. My computer's always having problems (replaced the psu due to it getting grounded, reformatted multiple times to fix software issues). This is the first computer I've built by the way. This started after installing a game but I already uninstalled that. And the errors I get from event log are normal (from what I've gathered from other threads). I tried checking my memsticks yung memtest but it still restarts on it's own. As I've said, my psu was recently replaced (less than 6 months ago).
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Feb 25, 2012
Just as the thread says "Computer restarts instead of shut off. This happens after Windows 7 upgrade
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Jul 29, 2012
My problem started about a month ago, at first I was ignoring it because I didn't care much, now it's becoming annoying.
Let me explain what my problem is. When I turn on my computer it does the normal stuff, but at some point before I get the chance to log in it either: Freezes, automatically restarts with no error, sends me a blue screen, the screen goes like when your tv doesn't have signal (all those colors) or it either shuts down.Now, 1-2 times I actually get to log in and when I'm prompted in my user desktop it always does the same thing I listed above. The weird thing is, after about 6-7 restarts when I log in it actually works with no restarts whatsoever, I can play all day long with no more restarts.
[code]....
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Sep 8, 2012
I recently all but completely rebuilt my computer with a new PSU, motherboard, CPU, Case and RAM, and all was well with the world for about two months. Then just within the last week or so this has cropped up.
I'm running into an issue where my computer restarts at random. When it happens the screen will go black and then the computer will reboot and load normally. This happens both when at load, for instance running a resource intensive game, or when just watching netflix or browsing the internet. The restarts are very intermittent and can go for days without happening or will happen back to back.
I've run prime95 for over an hour with no issues, so I don't think it's the CPU. I've run furmark and kombuster tests, and there have been no issues. Neither the CPU or the GPU are anywhere near overheating at load, the CPU is at roughly 55C and the GPU around 68 to 70C during the tests rather steadily. I've also run Memtest86+ for over two hours with no errors, and run checks on both of my hard drives just for good measure to no avail. There were no errors there either. The problem has persisted through a fresh install of windows on a freshly partitioned hard drive, so it does seem likely to be hardware, and not software.
My specs:
Intel Core i5-3570K Ivy Bridge 3.4GHz
ASRock Z77 Pro3 LGA 1155 Intel Z77
Antec High Current Gamer Series HCG-750 750W
ZOTAC AMP! ZT-50302-10M GeForce GTX 560 Ti
Crucial Ballistix sport 8GB (2 x 4GB)
Windows 7 Home Premium (64)
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