Unable To Send Or Receive Emails From Home - Windows Live

Dec 5, 2012

I am trying to trouble shoot my boss' laptop. We have tried to set him up on Windows Live to use while he is at home and on the road. We have a server and it is setup/configured on his laptop correctly as it works EVERYWHERE else besides his home. I am guessing it is a Firewall or Router Setting issue. Since I don't go to his home, I am unable to trouble shoot it there - His family has an IPAD an ITOUUCH a personal computer and another laptop and they all send and receive mail fine. It is just my boss' laptop - Windows 7 - Home Edition - 64bit - Dell. Thinking maybe I need to change the port # in the settings on Microsoft Live. BTW - we do have him set up to use the Exchange by logging into our IP - but he just cannot seem to get the hang of doing that - even though i have everything shortcutted and instructions on the desktop...Also have had him just use Log Me In - and he doesn't like the small screen..

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