Unable To Connect To Microsoft Office Online?

May 10, 2012

In our office, running both Office 2007 and 2010, when trying to create a new document from a template (ex.: business cards or letters), I get a message that says "Unable to connect to Microsoft Office Online" with 2 options: "Try again" and "Troubleshoot your internet connection" (Office 2010 has a third option: "Tell us what you are looking for"). The product is activated on both and I am able to connect directly via a browser to the template site here:http://office.microsoft.com/en-au/templates/?CTT=97 . I can ping microsoft.com and have no other connectivity issues, and our network firewall and the local firewall are not blocking anything Office-related as far as I know. In fact, on one computer, I logged in as the local administrator and was able to connect doing the same thing, then logged back in as a network user AND the network administrator and both failed once again. What would cause this between accounts, and FYI, this method did NOT work on 2 other computers (logging in as the local admin). This occurs on both Office 2007 and 2010 products (2010 is running on Windows 7, 2007 is running on Windows XP).Also, I tried using the computer (under the local admin account) on our public network (like a home network connected by cable modem, using DHCP) and it worked fine also, if that makes any difference.

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I'm not sure what's going on so I'll quickly describe what I've been experiencing. First off, this a three month old computer. I don't use any P2P applications. I'm good at not clicking false links, etc. I'm up to date with Microsoft Updates and all of my software is up to date as well. I ran a virus scan and it came back completely clean. Sunday afternoon, I left my computer up with a bunch of windows open in Google Chrome. Everything was fine. I came back and no web pages would load. I disconnected my ethernet cable and plugged it back in. Everything was fine for a little while. Then everything started getting choppy. Programs were taking forever to open and once they did, the entire computer started lagging. For example, songs in iTunes would pause for about a half a second and jump right back in. It happened almost routinely, every 3-4 seconds. The mouse cursor was also jumping. I restarted and the same effects were observed. I can no longer open any MS Office products. This REALLY screws the computer up. I opened task manager and I can see Powerpoint, for example, running in the background and using about 100kb of memory. "End Process" does not even end the process. I tried using PSKill.exe to kill the process, but to no avail.

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