SB0460 Not Working On Dell T5400 With Windows 7 64
Nov 15, 2011
I have a Dell Precision T5400 workstation that was recently upgraded to Windows 7 64. Since the upgrade, I'm unable to use my audio card. I've downloaded and installed the latest drivers from Creative several times. No matter what I do, the device won't become available and I get a "Code 39" message in properties for the device in the device manager.
Here's a list of things I've tried: I've uninstalled and swept out all creative drivers and re-installed. No luck. I've done the same and removed, rebooted, shut down, re-installed the card and installed the drivers. No luck. I've tried running the installers in different compatibility modes. No luck. I've check the registry entries for upper and lower bound entries in case this issue was similar to the occasional missing CD/DVD problem that's fixed by this registry hack. No luck. I've lowered available memory to 2 Gigs as greater than 4 Gigs has been reported as a problem for SB cards in the past. No luck. Dell support had nothing. Dell doesn't provide Windows 7 drivers for this card or for the onboard sound card, for that matter. There's plenty of talk in the threads about "Daniel K" drivers, but all the links are dead ends.
I've read through the Sound Blaster sticky thread and tried everything I could and some extra things to boot.
OS Name Microsoft Windows 7 Enterprise
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
I installed Windows 7 professional 64 bit on a clean partition of my Win XP computer, as a dual boot configuration. Everything installed fine with the exception of the sound card. It is a Creative Soundblaster X-Fi xtrememusic, model SB0460.
In device manager it is listed as "Other Devices > Multimedia audio controller" instead of a sound card.
I downloaded and tried to install the latest 64 bit drivers from Creative, but it failed because it could not "find" the card.
Attempting to manually install a generic driver from device manager fails because Creative is not even on the list
of manufacturers.
When I ran Windows 7 upgrade advisor, it found no problems and indicated that the sound card was compatible.
It runs flawlessly in XP, so I am stumped as to a solution.
The initial response was this:
Shut down the PC, open the case the physically remove the card from its slot. Restart the PC. Leave it running a few minutes then shut it down again and replace the card. Restart the PC. Does Windows 7 now 'see' it?
I tried the suggested solution, but the result was the same. I even moved the card to another PCI slot, without success. Apparently, if the sound card does not show up under "Sound, Video and game controllers" in Device Manager, the Creative driver installer cannot "find" the device.
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