Random Computer Shutdown Issue
Jan 19, 2009
So once I installed W7 beta I was just going around and installing all the programs I needed, when a strange error occurred while I was trying to install AVG, this error didn't give me a message, a warning or anything, but in the middle of the installation my computer just shut off.
While confused as to why I was looking at a blank screen all of a sudden, I restarted my computer, windows 7 booted, I sent an error report, and everything seemed to be working fine, until five minutes later when it happened again, and this happened to me every few minutes of use.
So I got fed up and decided to just go back into my xp partition, but while xp was loading, it happened again. So I could no longer access my xp partition because my computer just spontaneously shuts off every time. I restored until a time before I got the error and everything seemed fine again for some time, W7 wouldn't shut of randomly and I could go into xp.
So about 20 minutes later, while I was installing TF2, it happened again, and I couldn't get into xp again. So I did what I did before and recovered, but this time, I can go into W7 without random shut down, but not into my my xp partition. This is a real big pain in the ass and I would apprieciate any ideas on how to fix this. I'm about to just reintstall windows 7 and see what happens.
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Apr 16, 2012
I have two windows updates that keep failing. When i go to shutdown my computer I always have an update icon attached to the shutdown key. The download is always 1of1. Then when i reboot, the update icon is still there. I'm thinking since the two updates are failing, it has something to do with the 1of1 update not downloading properly. I went to windows update to check for new updates, and the only one is the two that keep failing. My computer just blue screened on shutdown today, winch got me thinking i really need to fix this.
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Aug 2, 2011
I recently bought an Alienware m17x and it keeps shutting down randomly. I tried reinstalling a fresh version of windows just to be sure and reupdating all of the drivers to match my computer's needs. (via windows update and Driver Genius)It never shuts down randomly in safe mode though, so it tells me: (Correct me if I'm wrong)
1) It's not one of the absolutely critical files causing it, since the files/drivers work without shutting down in safe mode
2) It's not an overheating problem since it doesn't shut down randomly in safe mode
3) Probably not a problem with the battery, or else it would shut down in safe mode too. (Right?)
I still have a 1 year warrenty with Alienware/Dell but I'd rather not wait several weeks (send/receive, fix, send back which takes a while b/c shipping takes atleast a week each way) for them to receive it, fix it, and send it back. (I'd prefer to use that as a last resort because I use/need my computer daily)Dell does have a BIOS flasher for Alienware m17x which I have not tried yet?
System info/specs:
-- Alienware M17x R3 Laptop
-- Blu-ray Disc (BD) Combo (Reads BD and Writes to DVD/CD)
-- Dell Wireless 375 Bluetooth Module
-- Genuine Windows 7 Ultimate (Alienware Edition)
-- 12 GB DDR3 SDRAM 1333MHz (4 DIMMs)
-- Processor: Intel Core i7 2820QM 2.3GHz (3.4GHz w/Turbo Boost, 8MB Cache)
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May 6, 2011
[CODE]My computer is randomly shutting down power then restarts on it's own. I have tried to find a common function that might be causing this to happen. But have not found any. At first I thought it was th eIE since the shutdown always occurred while surfing th eInternet. But, I have had it shutdown once not being on th eInternet (maybe 99 to 98% while on the internet). The computer will run for days, weeks and even months before it shows up again. I have replaced the Power supply, the video card with one just like it, and rearranged the memory (3 x 2g) OCZ GoldI have run the memory test with Windows 7 and no problems were found. Where do I go from here? I have never seen the temparature exceed 42 C. The Vcore is 0.94, +3.3v is 3.33, +5 is 5.19, +12v is 12.25, CPU temp 33 C, and MB is 30C as I write this message
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May 16, 2012
I'm having some compatibility issues with my new gfx card, I think. I'm pretty new at this so I'm having trouble diagnosing it. Card is a Radeon Saphire 6850, found here:[URL]
Problem:System will either freeze (lock up, force a manual shutdown) or automatically restart during gaming. This occurs at odd intervals. Sometimes I will be able to play for hours and it will be fine - other times I will log in and freeze within 10 minutes. Once I freeze one time, I almost always will freeze again in the same spot.I've updated drivers, I've updated windows service packs, I'm fairly sure i've ruled out overheating (comp runs ~50 degrees) THOUGH I am not sure if I can rule out overheating of the gfx card itself - don't know how to check.
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Dec 5, 2011
I have a windows 7 dell pc that I bought last January. My computer has always randomly shut down either when in use or not in use or even if I was using it to send videos to my ps3 to watch on tv. So I called the tech guys at dell to see if there was some kind of issue to be concerned with about my pc restarting, after three separate techs doing tests and what not, my computer boots games up perfectly well, but as soon as I get into the game and start trying to play, the game lags soooooo much that they are no longer playable.
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Dec 18, 2011
By random I mean different BCCodes at a regular time, not the other way around.[CODE]Here's what I've done.- Moved RAM modules. Happens with either or both installed.- Turned off all startup items using Spybot S&D- Disabled hardware drivers not in use.- Memtest, clear; but I now know this isn't worth squat.- Attached the minidump filesAny ideas? Other forum posts seem to indicate memory or IRQ. System screen doesn't indicate an IRQ conflict and I've swapped the RAM around. I'm stumped. Could a dying battery (won't last any length of time unplugged) drop the supply voltages enough to cause BSODs? Surely not
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Mar 30, 2012
Asus Barebones -PUNDIT6-M4A3000E AM3 RS780 SYSTREQUIRES UK POWER PLUG L740606 IN2 99.00 198.00 SAthlon II X4 640 - 3.0 Ghz AM3 CPU, Retail Packaged 2 75.00 150.00
Corsair XMS3 2GB (1x2GB) Memory Module PC3-10600 1333MHzDDR3 DIMM4 1000 40.00 SWestern Digital Caviar Green GP 500GB, 32MB ,SATA/300 8.9MS7200RPM , Hard Drive, Internal SATA235.00 70.00 SLiteOn IHAS124 24X DVD�RW (Dual �R)/RAM SATA Drive (Internal,Black)2 15.00 30.00 SMICROSOFT OEM WINDOWS PRO 7 SP1 64-BIT EN 1PK DSP OEIDVD2 99.00 198.00 S
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Aug 14, 2012
I have a problem with my PC. It's running Windows 7 Ultimate 32 bit, with ATI Radeon 4600. When I was working in Google Sketch Up, BSOD with 0x0000009f appears. Here you have a zip file with minidumbs?
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Sep 18, 2011
I have recently started experiencing abnormally slow shutdowns (it will go to the windows login screen with the shutting down message and hang there for about ~5 minutes), and random freezes on my PC. The freezes happen from things as small as moving the mouse. I run a weekly virus scan, and have come up with no viruses, though it could be something not detected by my antivirus.
The PC is less then 2 years old.
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Professional , Service Pack 1, 64 bit
Processor: AMD Phenom(tm) II X6 1090T Processor, AMD64 Family 16 Model 10 Stepping 0
[Code]......
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Jan 3, 2013
I have sony VPCF1 laptop, which worked fine until a month ago. Windows 7 home premium 64bits. All of a sudden I started getting random shutdowns whenever I'm playing games. (namely Diablo3 and league of legends)I used to play Skyrim on this laptop without any shutdown issues. I suspected overheating problem, but the speedfan log just before the shutdown shows GPU at 80 C and CPU at around 75.I cleaned out the heat sink and re-applied thermal paste anyways. However, I clean the dust in heat sink every 3 months so there wasn't much to begin with. I also bought a cooling pad, which doesn't seem to lower the temperature at all. I checked the hardwares using vaio care none of them showed known issues.
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Jun 23, 2012
I recently built a pc but been having random BSODs. I have updated all my drivers to the latest versions. The most recent BSOD I got is today while surfing the net.
It displayed MEMORY_MANAGEMENT and fltmgr.sys
My PC Specs:
i5 3570k
z77 extreme4
corsair vengeance low profile ram (2 x 4gb)
sapphire 7850 (non oc version)
128gb crucial m4 ssd / 500gb sata2 seagate hdd
antec 620m psu
windows 7 home premium 64 bit
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Apr 8, 2012
Random BLSC 0x50 New Computer, New Install; Random Program Crashes?
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Dec 12, 2011
My computer gets at least ONCE BSOD every time I turn it on after a long period of shutdown. It also sometimes randomly just shuts off or give me additional BSODs. It has got to the point that I can't even load to windows recently, which lead me to reformat my computer. I know the drivers here are not the latest ones, I am trying to use only the drivers from the CDs that came with the hardwares because the last time I used all the latest ones it still caused BSODs. I am not sure what other information I need to post up.
Windows 7 Ultimate x64 - fresh reformat
ASUS M4A77TD Pro
AMD Athlon II X4 635 2.9Ghz Socket AM3 95W
Crucial 4GB DDR3-1333 (PC 10600) MT16JTF51264AZ-1G4H1 (It's a 2x 4GB set, but I'm just using once at the moment to filter out problems)
SAPPHIRE Vapor-X Radeon HD 4850 1GB 156-bit GDDR3
Western Digital Caviar Black 640GB 7200RPM SATA
Antec Trupower 650W
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Feb 20, 2012
[URL] Like the title says, blue screens occasionally happen during shutdown. I'm using an HP 8200 Elite SFF. Windows 7 Enterprise SP1 (x86).
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May 10, 2012
I dont know if this is the right area or not, as i just joined, but it seems to be the best place. I recently bought a new computer, and now it will randomly shut down. Its also making loud pitch noises. That just started happening. I called tech support and they told me it was probably just the power supply. Before I send it in though, i want to make sure that is what is wrong. I dont know all to put on here.
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Oct 29, 2012
Im running on windows 7 professional, i5 cpu, 8gb ramcomputer is fine when i am using it, but when i leave it for long periods time such that it goes into sleep, it automatically shuts down, and when i turn it on again it says my computer did not shut downproperly and i get to chose whether to normal start up or go into safe mode
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Mar 18, 2011
I have Windows 7 on my computer. Generally in order to shut down the computer you have to click Start and "shut down". Does anyone know of a keyboard shortcut for shutting down the computer?
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Mar 4, 2012
I tried new battery and that did not work Windows 7.
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Jun 7, 2011
P4 - 3.00GHz - Windows 7 Pro - 2MB Ram.Everytime I need to turn on the computer, I have to unplug the power cord and then reconnect it. If I don't unplug the power cord and hit the power button, nothing happens.
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May 31, 2011
When I click Shutdown button on start menu, Windows shutsdown but leaves the computer running. Fresh install, updates installed, chipset drivers upto date. Never experienced this with WinXP on same computer. Check all other messages about same problem but no reply witsolution was posted.
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May 7, 2011
I just noticed when I was in a guest account that it is possible to shutdown the computer. Is this something that Microsoft did intentionally or is there a switch that disables this capability?
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Apr 8, 2012
I am in the process of completing a new build and when I try to shutdown it just reboots.
- Turned off all "wake" features in the bios
- The only front panel connections I'm using are reset and power on buttons. Neither of which are sticking on
- Motherboard is out of case so there are no dropped screws shorting anything out
Win 7 Pro installed on Crucial 128mb SSD
Gigabyte GA-Z68XP-UD3 motherbrd
I7-2700K processor
G.Skill 2x 8Gb (2x4gb) DDR3 memory
old IBM PS/2 keybrd
old Micrsft USB mouse
onboard video
Coolermaster 1000W powersupply
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Jul 25, 2012
I'm currently stuck in a hell hole, because I really have no idea what is wrong with my machine at this time. Several things I have noticed is that the crashes never happens when I'm playing video games, even high demanding ones. It's weird because it does happen when browsing the internet, and mostly happens when I'm rendering a video.
When the freezing process starts, slowly applications, one by one becomes not responding. I currently have Realtemp, and while the freezing happens, the temp was around 55F, while my TJ max is 105. In my task manager > performance, my cpu usage drops down all the way down to 1% when the freezing happens. And finally even the mouse won't move, forcing me to force shutdown. I think the computer shuts itself down after a while since when coming back home, it's in a POST situations, giving errors like no bootable device, or system fan failure.
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Dec 14, 2012
I recently acquired a SC101 network hard drive and installed the program for it. Now, my computer keeps stalling at the shutting down screen (after the desk top closes, just the blue screen).
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Feb 16, 2012
When I do a "restart", on the computer screen I could see "log out", a few seconds later, "shutdown." At this point, the system stalls at "shutdown." I waiting for over 5 minutes, and it was still stalled at "shutdown." To continue working with my computer, at the ""Shut down stall", I remove the power cord from my computer. About a minute later, I reconnect my power cord and click the power button. After that there is no problem. Except when I do a "Restart."
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Dec 1, 2012
my computer says unexpected shutdown after rebooting...the problem occurs only after the opening interval of 3-4 hrs otherwise once OS runs there is no problem in restart or any other system operation.
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Jul 25, 2011
I'm using Windows 7 Home Premium with Service Pack 1 with 4 gig RAM and 64 bit system. When I restart my computer, it tends to take it around 5 to 10 minutes to actually shut down. It sits at the screen saying shutting down, and eventually does but when it starts up, it also tends to take a bit longer than normal and then windows browser gives me an error and restarts itself and then tells me that there was an unexpected shutdown. I've tried glancing for issues to no avail. I've also noticed that sometimes my USB ports stop recognizing devices but usually comes back upon restart. I've tried updating drivers but everything seems to be up to date from what I've seen. I use McAfee antivirus software which hasn't picked up any viruses as well.
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Aug 5, 2011
I have an ASUS G51JX-X2 laptop with 8 GB RAM (4 2GB chips). I've had this computer for about 18 months without any problems. A couple of days ago, I noticed that the computer hung up when trying to hibernate. The screen was black and the hard drive light was off, but the touchpad, wireless, bluetooth, and power lights remained on. I left it and went to work, and when I returned it was still in this state so I held the power button to shut it down. The computer started normally, but then that night when I went to shut the computer down, it did the same thing. I made some changes to disable the services at start up in an attempt to narrow down the problem and I discover that is I choose restart, the computer shuts down and restarts fine (although it sits with the screen black and the lights on for a while). It will not shut down or hibernate though. what's going on:
I thought I might have gotten a driver update so I looked at Windows Update and I hadn't gotten anything since 7/21. I did get one on 8/3, but that was after I started having problems. Using msconfig I disabled the start up services (except MS) and start up items to see if that helped and rebooted. The reboot worked, but then the shutdown failed again. I read in some forums that it might be related to the wireless, so I used the switch on the front of the computer to turn off wireless and bluetooth before shutting down - no luck. I thought it might be a problem with the memory since that's a relatively recent upgrade so I created a boot CD and ran memtest86+. It ran all night through 4 passes and no errors. I ran chkdsk on the hard drive just to be safe and it didn't find any errors. I checked to see if ClearPageFileAtShutdown was set to 1 in the registry, but it is 0. I checked to make sure that the bios is up to date and it is (version 208).
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Sep 26, 2011
I downloaded windows 7 from the MSDN Microsoft alliance thing that my professor signed me up for. Anyway while i was installing i got to the part where it said expanding windows files and gave a % or something. Anyway it got to 65% or so and i left the room and when i came back a minute later my computer was off. At first i thought it was probably restarting because i know that is suppose to happen. However when i waited a few minutes i realized it wasnt coming back on. So i tried to hit the power button to turn it on and i get NOTHING! What the heck happened, everything seemed it was running fine. My processor supports 64 bit and i have more than enough hardware to run it fine. I even did the adviser before hand and my system checked out.
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Jan 11, 2013
i got myself this new one half a year ago, but im having (different) crashes again... the only components i took from my old computer are 2 1GB-harddrives (windows is on a new ssd)so i dont believe it's got something to do with those 2 hdds.my computer is having bluescreens randomly while im AFK, or when im working or playing a java game or somethingalso, whenever i try to shutdown my computer AFTER IT WAS RUNNING FOR A WHILE, im having a bluescreen as well. when im restarting the PC right after booting, i dont have the bluescreen.what i have tried so far:- i installed avira and did a virus check: negative- i ran the windows memory diagnosis, which also didn't find any problem with the RAMthe 2 most common errors the bluescreen shows are:"SYSTEM_SERVICE_EXCEPTION"and"MEMORY MANAGEMENT".i downloaded BlueScreenView, i am adding the screenshot of what it shows:oh the files seem to be too big, i will upload it externally:so, i dont really know what to do.i even suspected an unstable power supply since a test with an oscilloscope showed some irregularities, but im not so sure if thats the reason.edit: the entry from the bluescreen dumps says at "caused by driver:" --> ntoskrnl.exe most of the time
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