Lenovo G470 Integrated Camera Not Working?

May 7, 2012

i have an Lenovo g470 laptop with windows 7 Home Basic, Service pack 1, 64 bits and the webcam wont work. when i start up cyberlink youcam, it says: "Warning, No webcam detected. Try plugging in a webcam into your computer now. If you are using an integrated camera, make sure that it is turned on". It worked when i first got my computer for a few months, then it stopped.

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Here is a picture of my device manager, which suddenly displays no evidence of the hardware, even after scanning for hardware changes. I spent 45 minutes on the phone with someone from HP support and got no where. They tried to remote connect to my computer using some sort of HP support software instead of windows remote connect. They could never connect and told me I need to backup everything on my computer and format it!? Does this sound normal? I said never mind and hung up, I figure there has to be an easier way to deal with this. Perhaps if I cannot find a solution here I will take that step but figured I would try here first.

My laptop is a HP dv7-6b55dx
Other info according the to tool I used when registering for the forum
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 8139 Mb
Graphics Card: Intel(R) HD Graphics Family, -250 Mb
Hard Drives: C: Total - 697821 MB, Free - 335573 MB; D: Total - 17278 MB, Free - 1893 MB;
Motherboard: Hewlett-Packard, 1802
Antivirus: AVG Anti-Virus Free Edition 2012, Updated and Enabled

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