Integrated Webcam Not Working After Replacing Screen (Samsung Laptop NP 300E5C)?
Nov 20, 2012
I recently got my laptop screen replaced. Although the integrated webcam is connected as the light comes on and there is an image, it is not clearAs soon as I realised the webcam was not working I took it back to the repair shop and they checked the connections and said everything is fine.The tech support of the company that sold me the screen said to reinstall the screen as maybe the wires are not connected properly. However, the repair shop guy said everything is connected and the webcam itself is connected. He said they can reinstall the screen but if there is nothing wrong on their part (i.e. they have connected it properly) I will have to pay.The repair shop guy said he thinks that the webcam captor got damaged when I broke the screen (sorry if captor is the wrong word, I am currently abroad and the repair shop guy speaks French).Do you have any advice? I do not want to get it reinstalled only to find everything is connected and have to pay again
I've got a newish HP notebook and I frequently use skype for voice and video chatting with friends and family; however, It recently has stopped working for no apparent reason. I don't know if it has anything to do with it, but I did notice that the webcam stopped working after I updated skype recently. The microphone also now works intermittently.. If I initiate a call with skype, my microphone will not work, but if I make a test call to the echo test service it works, and then works subsequently on my call afterwards. If I go to initiate any type of video exchange, a picture of youcam displays as my webcam image asking to start my webcam as seen here in this picture from my skype webcam settings This also shows when trying to use my webcam on chatroulette, omegle, etc.Here, when I start the youcam program itself I get this error message If I go to tools and settings in the youcam program (which I can only access when I start the program via skype?) I click the dropdown menu to select my webcam device but no options show.
Here is a picture of my device manager, which suddenly displays no evidence of the hardware, even after scanning for hardware changes. I spent 45 minutes on the phone with someone from HP support and got no where. They tried to remote connect to my computer using some sort of HP support software instead of windows remote connect. They could never connect and told me I need to backup everything on my computer and format it!? Does this sound normal? I said never mind and hung up, I figure there has to be an easier way to deal with this. Perhaps if I cannot find a solution here I will take that step but figured I would try here first.
My laptop is a HP dv7-6b55dx Other info according the to tool I used when registering for the forum Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit Processor: Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz, Intel64 Family 6 Model 42 Stepping 7 Processor Count: 4 RAM: 8139 Mb Graphics Card: Intel(R) HD Graphics Family, -250 Mb Hard Drives: C: Total - 697821 MB, Free - 335573 MB; D: Total - 17278 MB, Free - 1893 MB; Motherboard: Hewlett-Packard, 1802 Antivirus: AVG Anti-Virus Free Edition 2012, Updated and Enabled
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