Laptop With Windows COA Suddenly Says Windows Isn't Genuine

Dec 29, 2011

My mother-in-law gave us her laptop this year for Christmas. It's about a year old, an HP G60, and it worked fine for her before she gave it to us.

Now, seemingly out of nowhere, we're getting messages that windows 7 isn't genuine and that we might be victims of software fraud. There is a COA on the bottom of the laptop and MIL says she never got that message before, so I have no reason to doubt that the software is genuine, but for some reason MS can no longer validate it.

Windows has been re-installed, so that means we've been doing a lot of updating, and the computer was restarted immediately before the problem appeared, but I do not think it was immediately after installing a SP. I have already tried all the fixes here, but none of my settings needed to be changed. Plug and Play was already set to Not Defined, Network Service was already set to allow Full Control and Read, etc. So none of those worked.

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Tech Support Guy System Info Utility version 1.0.0.2
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-----------------------------------------
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[code].....

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Code: Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
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[Code].....

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[code]....

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[url]...

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