DVD Drive Stops Responding While Trying To Install Applications

Sep 24, 2012

I use an Asus g50vt., Windows 7 Ultimate x64. Recently I've encountered a problem with my DVD drive. My DVD drive: HL-DT-ST DVDRAM GSA-T50L ATA Device. I'm trying to install an application, in this case Guild Wars 2. Things are going smoothly until the installation freezes. If I try to interact with the DVD drive via My Computer, Windows Explorer freezes up and I need to end the process and start it up again. The disk will not eject from the drive. If I try to reboot, it freezes on boot-up and I need to turn the computer completely off and on again for it to work. Once it boots up, it's returned to normal. If I try to reinstall Guild Wars 2, the whole issue repeats itself.

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Event Viewer shows Error 1000. General:
Faulting application name: OUTLOOK.EXE, version: 14.0.6126.5003, time stamp: 0x505b1685

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Logitech M510 (Wireless)
And
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Total amount of system memory 12.0 GB RAM
System type 64-bit operating system
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Media drive (D CD/DVD
Media drive (K CD/DVD

Graphics
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Total available graphics memory 4095 MB
Dedicated graphics memory 1024 MB
Dedicated system memory 0 MB
Shared system memory 3071 MB
Display adapter driver version 8.17.12.9573
Primary monitor resolution 1920x1080
DirectX version DirectX 10

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Advanced SystemCare Diagnose Report v1.0
Date: 2012-08-20 20:42:55
----------------------------------
01 - Operating System
----------------------------------

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[code].....

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