Freezes After Factory Reinstall And Removal Of Win7 Install

May 15, 2010

I own a Gateway NV52 that I purchased almost a year ago. Last month, I installed Windows 7 64-bit on it since I missed having Best Buy do the free upgrade. After the install, I re-downloaded and re-installed my old programs and somewhere during the process, the laptop keep freezing - just a black screen. It tended to happen when I plugged in my wireless mouse.

After trying to fix the issue for Win7, I gave up and re-installed Vista 64 from the Gateway recovery disks. After this fresh install, my USB mouse still seemed to be the issue, so I stopped using it. It seems to not be the problem, however, since it freezes randomly while in the middle of working in programs or idle and nowhere near transitioning to screen saver.

I've run antivirus and antispyware software and come up empty. I'm unsure what to do next, since Gateway tech support seems to be stumped as well. Are there any options I should check before breaking down and shipping this out?

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