Windows Mail Can Not Opening Attachments

Mar 11, 2009

Suddenly I cannot click on attachments to mail and have them open. This applies to any type of attachment, but most of mine are Office documents. When I try to open a Word document, it opens Word, and then a Word error message pops up saying: This file could not be found. (C:windowssystem32document name) I have unchecked the "do not allow attachments to be saved or opened" box (it was off already). I turned off email scan in Norton 360. No effect.I can, however, save the document and then open it. Which is timeconsuming.

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ATTACHMENTS NOT OPENING IN WINDOWS MAIL

Apr 1, 2009

ATTACHMENTS NOT OPENING IN WINDOWS MAIL ...

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I wa always able to ooen attachments in my e-mail by clicking on the clip on the side of the e-mail and it automatically opened. All of a sudden, it won't open, I have to save it and then open it from my documents. When I click on it, Word or Excel will come up, but it says it can't find the file that was attached - and that never happened in the past. I "repaired" my Office 2007 in case something was wrong there, but that didn't help. Does anyone know what might have happened - Is this a Vista problem - and how do I fix it, so I can once again open my e-mail attachments directly from the e-mail.

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I received a notice that a service pack was available for my Vista os. Wanting to keep my operating system current and up to date, I clicked to install it. After leaving the computer run, I returned to find the computer had rebooted as I expected it to. The problem arrived when I went to check email. Clicking on any attachment, nothing will open! Jpg, mpg, wmv, pdf, nothing opents! I went to "Tools, Options" and made sure that my settings allowed attachments to be opened. Clicking Apply, I checked all other settings, made sure all appeared correct, I clicked ok.

I rebooted the computer again, and checked mail and once again, nothing would open...This happened to me once before, and I simply went to my system restore points and restored from an earlier date. Problem solved! So thinking that this would work, and as I have my computer set restore points weekly, I went to restore to an earlier date. Unfortunately, the only restore point was at the time of the update! So even though I restored the computer, it didn't solve the problem.

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As you may know, quite a few users are experiencing difficulty opening=20 attachments after installing IE8. I've been asked by Microsoft to apprise them of the extent of this = issue. Those of you who are Microsoft MVPs or otherwise have access to Microsoft Connect, please endorse my Feedback Report

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I'm beginning to encounter a real problem with my Windows Live Mail [Hotmail] account. I am referring to the 'online' display for Live Mail, as opposed to the web-based version [requires sign-on]. This displayed version;

If I click on to the Live Mail icon in the Quick Launch tray, the 'timer' symbol appears briefly......then nothing.

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Just a thought though, is there any danger of losing all my Hotmail Accounts [I have two] Folders and Messages, should I decide to Uninstall, then Reinstall Windows Live Mail?

Solution

After earlier editing this post for the first time, I continued to look for a solution in Vista Forums, and eventually found it in Brink's post on Windows Live Suite Downloads, here;

Windows Live Suite Downloads

It was here that I noticed that the Version of Live Mail that I was using [14.0.8050.1202], was different to the updated Version mentioned in Brink's post [14.0.8064.0206].

Initially, I tried to do the update using my Firefox 3.0.12 browser, but soon realised that it was more appropriate to do the Windows Live Mail update using Internet Explorer 8 as the browser, and by downloading the full list given for the Windows Live Suite. I have yet to check, but this action [the full download] may have also resolved an ongoing 'bug' I have in Windows Live Photo Gallery.

Incidentally, prior to this I had done a check of Windows Update, and it reported that there were no Updates outstanding.

To confirm that the update was successful, this is the latest Version of Live Mail now installed in my system;

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Tools Option Read does not have "read in plain txt" ticked
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View "message in html" is greyed out virus check was done since the problem started.

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