Toshiba Notebook It Freezes When Loading Icons

Aug 16, 2009

This question is for my grandson - he has a Toshiba notebook XP and everytime he logs on to his account it freezes when loading icons etc. the guest account works reasonably well.This started when his cousin downloaded the new windows msn 8 and that's when the freezing happened, tried to delete the new program from the add and remove but it says it cannot do this (no idea why) We have tried to disable his own account but it wont accept his administrators password. which makes it impossible to change anything as it tells us we need the permission of the administrator.

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