Debugging :: BSODs At Startup Or From Sleep
Feb 2, 2014
I have a Samsung Series 5 laptop that I got last summer that has given me a series of problems, the biggest of which was the Windows 8.1 upgrade. That's been undone now and it boots properly and works well again, except that when starting up, or waking from sleep, it will restart and give me the little message that says my computer had a problem and had to restart and do I want to send the dumps to Microsoft. It used to do this before Windows 8.1. It has done it twice in the past 24 hours and I tried to read my minidumps but of course cannot without installing the whole SDK which I hope not to do. I downloaded the diagnostic tool and ran it and have the result to attach. I hope this is right.
The PC is a Samsung running Windows 8, 64bit. I have Online Armor firewall, Emsisoft Antimalware, and Avast antivirus. Did I have omitted anything. I have the minidumps zipped up, if they are not included in the diagnostic file.
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Sep 15, 2014
Recently my computer has been crashing multiple times with BSOD errors, quite a few of them are different to each other. Here is a couple of BSODs I've noted down, although I guess they'll be in the dump files:
- BAD_POOL_HEADER
- IRQL_NOT_LESS_OR_EQUAL
- nvlddmkm.sys (pretty sure it was this or similar to)
There were a few others as well. Like I mentioned in the title, most occur whilst the computer is booting up. The computer mostly crashes just after the boot options are shown or just as the lock screen appears. I've added the diagnostic files so you can view them.
I'm pretty sure these started happening after my house had a power cut a week ago, and my computer was on at the time (so it was shutdown instantly). I wiped my computer and reinstalled Windows a few days ago, however I'm still getting the BSODs. Also, the computers crashed in other ways - for example, I was on it two days ago and everything connected to the computer died (mouse, keyboard, monitor), as in they stopped connecting to the computer. As well as this, on the same day I tried using it and it went to a darkish brown screen.
As you can see, its in a bit of a state. However, I am generally able to use it after one or two crashes and restarting it.
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Apr 9, 2014
I've been having 3 different BSODs the last while. SYSTEM_SERVICE_EXCEPTION, KERNEL_DATA_INPAGE_ERROR, and SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. The bug check codes are 0x1000007e or 0x0000003b for the system_service_exception.
My laptop is running windows 8.1, it is an Asus G46vw. I've updated my video drivers, both intel and nvidia. I've updated other drivers that i can find updates for. I've run memtest 86+ 5.01 on both sticks of ram individually, and they both pass multiple passes. I've also updated my Intel SSD to the newest firmware.
The crashes happen when the computer is waking up from both sleep and hibernate. They have been more frequent lately (4 crashes the last 9 days). I've attached the files from sf diagnostic tool.
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Mar 12, 2014
Have attached the SF diagnostic zip.
My system is Windows 8.1, Samsung notebook, i7, 8gb RAM and 1tb hard-drive.
I updated the Intel Rapid Storage Driver but no improvement in situation of BSOD on waking up from sleep. Basically, the screen/desktop is visible and I can move the cursor and try to double click on programs, before getting the BSOD (collecting errors and restarting) screen.
I always do 'full shutdowns' /have disabled fast startup. Have also disabled some startup apps such as google updater and a couple others but the laptop is still taking around 3 minutes to boot with no HDD light activity for a couple of minutes (is this normal when fast startup is disabled???). Shut downs /entering sleep mode are swift.
On another note, Synaptics driver isn't installing and I was told that would work (for some reason) but that may not be relevant.
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Feb 18, 2014
After installing a clean install of Windows 8 on my Dell Inspirion N5050, startup does get past the Dell logo and onto the Windows loading logo. However, it won't go further than this. The logo goes away, leaving the screen blank (NOT black) and it won't continue to the logon page or start menu. All lights are burning (meaning it's working somewhere underneath that weird blank screen). And the funny thing that when I press the power button (or close the lid) to put it to sleep and then wake it up by pressing again, the logon/start menu is there and Windows is working perfectly.
In short: everything works perfectly, except that I have to put the computer to sleep and wake it back up in order for me to see/get into windows.
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Feb 17, 2014
I've recently started getting frequent BSODs and I am not entirely sure why. There doesn't seem to be anything I know that would be causing it. I had the pagefile disabled on my ssd and recently enabled it again to catch the dump file if I BSOD again and I just did. Attached is the SF Diagnostic file with the relevant information.
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Mar 18, 2014
I've been dealing with shoddy drivers for about three months now and recently it got so bad I had 9 BsoD's in one day. At that point I made major changes and got rid of everything that was unnecessary. Unfortunately I'm still having problems, with two BSoD's here in the last hour.
I'll attach the two BSoD's I've just had along with the data from msinfo32 in hopes this can finally stop.
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Jul 31, 2014
I bought a new custom built PC from EveTech around 2 months ago for $1900.00. I installed windows 8.1 on it, and have just been receiving ENDLESS BSODs. At first I found out that Windows 8.1 does have issues with BSOD, so I installed Windows 8, hoping this would have been the solution.
I started doing some investigations on how to read BSODs, and initially I thought it was because of outdated drivers, bad memory etc, because all the posts that I read said that this is MOSTLY the cause of BSODs. I installed every program under the sun to search my drivers, and all stated that everything is updated...
Going further in the investigations, I thought it was because of overclocked CPU and GPU hardware, but even after resetting it back to factory default, I am still having this issue.
The absolute worst part of this, is that the BSODs are never the same - they are constantly throwing a new .sys file stating that "this is the problem".
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Oct 30, 2013
so from last three days I am getting random BSODs
dumping dumps here from bluescreen view
Code: ==================================================Dump File : 103013-28984-01.dmpCrash Time : 30-Oct-13 11:36:38 AMBug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUALBug Check Code : 0x000000d1Parameter 1 : 00000000`00000028Parameter 2 [code]....
Program I was running uTorrent, Comodo, BatteryCare, NetWorx.
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Jul 16, 2014
Lately i am getting some bsod's while playing games. They started in Windows 7 and did not involve any software installations ( PC ran all games for 2 years and suddenly they appeared).
I installed Windows 8.1 and it still happens.
My HDD is a prime suspect.
Here are the dumps.
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Oct 15, 2013
I checked ram with hci test and cpu stability with prime95, everything went smoothly and without errors. But i got 2 bsods afterwards when i tried to type url in Firefox.
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Oct 5, 2013
I had a windows 7 previously installed upgraded it to windows 8 a couple of months ago. Since then, I'm getting random BSODs with errors including:
DRIVER_POWER_STATE_FAILURE
DPC_WATCHDOG_VIOLATION
REFERENCE_BY_POINTER
IRQL_NOT_LESS_OR_EQUAL
Previously with win7, I had a Windows 8 dually installed. Back then, I used to get the first error only, very frequently, and only in Windows 8. I had ignored them because I had Windows 8 installed only for testing purposes, and I thought they would go away. But now, they just keep popping up, with the reference by pointer error popping up 4 damn times in a row. And may I also add just how slow my PC gets before a BSOD?
I've tried looking them up, but the solutions seem to involve the removal of different drivers. So I thought of just creating a new thread instead. I have a few games installed and I do overclock my pc sometimes, but the recent BSOD (irql) took place when I was watching a video on youtube. I am attaching the SF grab and a bluescreenview report (the 5th error in it is the dpc watchdog violation).
This might be completely irrelevant, but I'll mention it anyway. The previous Windows 8 is still installed. I tried deleting it from msconfig, and was successful, but the files are still there and it seems to be the 'system partition' right now. See my previous thread for more info.
Happened again. Uploading SF grab with bluescreenview report.
Happened a few more times. I'm trying to keep the logs updated. Another thing; my PC now seems to be very slow and sometimes when a crash occurs, all the online accounts I'm logged into (Facebook, Eight Forums, etc.) automatically logout. This was also the case in my earlier Windows 8 installation. And the latest crash appears to be of a different driver.
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Aug 28, 2014
I'm getting quite regular BSODs and crashes, previously I was getting crashes from AMD 14.7 beta drives so I swapped down to the 14.4 drivers. Now I'm not getting BSODs from atikmdag.sys, but I'm getting BSODs from what looks like ntoskrnl.exe. Additionally sometimes my computer will freeze, the display will show a static image, and the computer won't respond to keyboard/mouse input. Sounds can be heard to play as normal indefinitely (I haven't left it for more than a minute so not sure how long it would continue). This suggests to me that it's a display driver problem.
Here's the list of BSODs as shown by BlueScreenView:
Highlighted in blue are the crashes before changing drivers.
This is my dxdiag, I'm running an A10-7850k, 8gb corsair vengence pro 2400mhz, fm2a88x-itx+ and an 840 evo ssd.
I can upload any requested dump files or information.
I couldn't use SF diagnostic tool because I don't have .NET framework 3.5 installed, and when trying to install it I got error code 0x800F0906, and following all of MS's instructions failed (could still connected to update server, just not for .NET 3.5, using install media failed probably because 8 is different to 8.1).
This is what BlueScreenView calls a "minidump" (this is for the most recent crash shown above. I'm not sure if this is any different from what SF Debug collects).
Here's my output from SF Debug.
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Jul 31, 2014
Specs :
Windows 8.1 x64
Intel X58-based Alienware Aurora mobo
12GB DDR3 ram
Intel i7 920
I've been trying to troubleshoot an issue with my fan speed running at max speed from boot to Windows 8.1 desktop loading. This happened after installing Alienware Command Control which, unbeknownst to me, was not compatible with Windows 8.1 x64 and has, I think, loaded an incompatible (with Windows 8.1 x64) firmware version to my MIO board.
To try to remedy this I have:
Uninstalled that software.
Performed a power drain to see if that would reset the MIO board (which controls fan speeds).
Tried restoring a previous disk image.
Tried installing a fresh copy of Windows 8.1 - this step went wrong for some reason and didn't complete.
Tried a CMOS reset.
None of this has worked and now I'm stuck in a loop I can't get out of.
If I try to boot from the drive I fresh installed Windows 8.1 on, I get BSOD "whea_uncorrectable_error".
If I try not boot from a Windows 8.1 install disc or my Macrium Reflect repair disc, I get BSOD "Machine Check Exception".
I've tried a CMOS reset a couple more times, made sure the time is correct and have loaded optimal defaults.
I'm at a loss what to try next. Prior to the BSOD's, I'd decided to gamble on it being a MIO board problem and ordered a new one from eBay.
If I can't install Windows then the new board is useless. I don't believe the MIO board is causing the BSOD's - it booted fine (albeit loudly) after restoring to a previous disc image of Windows.
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Apr 2, 2014
I use lenovo z510i i7 4702QM 8gb laptop.Nearly everyday i'm getting a bsod while working.I only use my laptop for my job,never play games or make hard use.I belive that bsods are from device drivers of microsoft.All intel and nvidia drivers are updated from their own sites and other from lenovos site.*.zip file attached to this message contains the dump file of last crash.
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Oct 29, 2013
In the last months I have been experiencing many BSODs, with no particular pattern. Sometimes, the BSOD happens when I have left the computer alone for some minutes. Others, the system crashes when I am using it, primarily for work.
Here I attach my diagnostic file.
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Aug 15, 2013
A couple months ago I put together a new computer with these specs: Asus M5A99FX MotherboardAMD FX-4300 3.8Ghz Quad Core CPU8GB Corsair Dominator RAMThermaltake TR2-600 PSUAsus Silent 210 Video CardWindows 8 ProfessionalWestern Digital 1TB Black Hard Drive
It seemed to work fine for the first month and then suddenly every day or two it would throw a BSOD and not always the same one. The various BSOD stop codes have been 0x00000139, 0x0000001a, 0x00000019, 0x00000001, 0x0000000a and as far as I can tell no one happens more than any other. Also not only BSOD's but I've seen a number of disk related errors as well:A corruption was discovered in the file system structure on volume C:.
A corruption was discovered in the file system structure on volume Boot The driver detected a controller error on DeviceHarddisk1DR1 I believe that the BSOD's preceded the start of the disk related errors. Various things that I've tried to identify a hardware problem: Ran Seagate Seatools both short and long test and the hard drives passes bothRan Memtest86+ for a full day with no errorsUpdated the Catalyst chipset drivers from the version on the driver cd to the latest available from the AMD websiteSwapped the Thermaltake PSU for a Corsair PSU
I've put together four AMD based machines in the last four months with various Asus motherboards and mostly similar specs, the first three have Windows 7 Pro installed and work perfectly but this fourth one nothing I've done has made any difference and I can't find a hardware based problem although I suppose there's always a chance it's a bad CPU or motherboard. If that's the case how would I know that and which part it is?
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Mar 30, 2014
I just put together a new 8.1 system and it seems to randomly BSOD me every few hours. It also has had issues with Windows Update - still not updating KB2919907.
...not sure if they are related.
I've update all the MoBo drivers as well as the BIOS.
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Jun 1, 2014
my PC's been plagued by various issues for a while now, such as various BSODs and programs suddenly crashing and unwilling to start again until a reboot. I'm hoping the fix for the latter is the same as the fix for the BSODs.
Since the blue screens usually seem to reference some form of memory, be it physical or virtual, I've had windows memory diagnostics do a bunch of extended passes, but it found no problems, and Samsung Magician says the SSD is fine too, which means I'm increasingly hopeful it's just a software issue.
Latest dump was made with driver verifier, by the way.
PC is an Asus Z87 pro mobo, with i7 4770k CPU and Geforce GTX 780.
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Jan 29, 2014
I'm experiencing random BSoDs on upgraded computer. I'll admit that in previous build I also had BSoD's and it may be related: BSoD BCCode 3b and 7e- random but mainly games - Windows 7 Forums
Specs:
MOBO: GA-B85M-D3H (it's new)
CPU: i5 4570 (new)
GPU: MSI r9 270 Gaming (new)
RAM: 2x 2GB GoodRam 1333 mhz CL9 (old))
PSU: Fortron FSP-460 GHN 460 W (old)
HDD: Seagate 1 TB ST1000DM003 (new; system), Samsung HD502HJ 500 GB (Old, formatted and partitions merged in Windows, empty for now)
OS: Windows 8.1
What I've already tested:
1) Disks full scanned in HD Tune (no problem). About SMART: Samsung shows warning state in C7, but other programs don't see any problem. It shows 1348 and had not increased.
2) RAM tested separately for 3,5 and 7 hours - no errors. But it showed strange timings (19-15-15-31) when bios and CPU-Z says correct: 9-9-9-24
3) PSU tested with multimeter. Voltages are same in idle and stress: 5 V: 5,20-5,23, 12 V: 12,10-12,15, 3,3 V: 3,35-3,39. They were changing continuously between the varies, don't know if it's correct.
4) Temperatures are OK
5) No OC
6) 10 min Furmark - no problems
BSoD info:
1st: PC was quite idle - I left it for download games on Origin and Steam
2nd: computer was idle, maybe chrome and instant messenger on but I didn't use the PC
3rd: It was at the end or even after the origin finished downloading a update and when watching flash player video
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Nov 19, 2013
So recently, after upgrading her Sony Vaio Laptop to Windoes 8.1 my girlfriend started seing BSODs that would pop with different error messages:
- KERNET_DATA_INPAGE_ERROR; shows up most of the times
- KERNET_DATA_INPAGE_ERROR (Msfs.sys); only a a few times
- MEMORY_MANAGEMENT. showed up once.
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Sep 15, 2014
I've got two different BSODs, one of which is the "PAGE_FAULT_IN_NONPAGED_AREA", and the other always reboots so quickly that I don't have time to even read the error code.
I've attached the logs below:
Added another set of logs from the "dm log collector.exe" tool
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Nov 1, 2013
I did a fresh install hoping that it would get rid of my BSODs which were numerous. So far, I only have 5 BSODs that I have had the patience to allow Windows to get to 100% on. I easily BSOD once a day, most are with MEMORY_MANAGEMENT or IRQL_NOT_LESS_OR_EQUAL.
I have run memtest86+ ad nauseum with no errors, as well as Prime 95 for over 24 hours, I am stable and these are not temperature errors (30c idle, 71c at load).
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Jun 12, 2014
For a while now I've been getting BSODs, sometimes while playing games, sometime when watching Youtube, sometimes when using other programs. I'm suspicious of a driver issue, but when I tried using verifier.exe and rebooting I get another BSOD - "driver_verifier_iomanager_violation" followed by it rebooting a couple of times, more BSODs, giving an error and forcing a system restore.
Zip attached - I have a whole load other minidumps going back a couple of months if they're useful!
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Nov 8, 2013
Built my pc about a week ago seemed to be working until i started getting constant bsod.
i have an Asrock z87 extreme 3 and a 4670k an r9 280x by sapphire and 2 x 4gb on corsair 8gb low profile ram.
the Bsod's often happen when semi intensive task are happening, watching hd videos playing games etc, and always happens when i restart pc after a shutdown or if it wakes from sleep.
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Dec 22, 2013
So I have a new Windows 8.1 build and its been having quite a few problems. On start ups if I don't go into bios before loading into windows I get a blue screen. I also get lots of crashes, usually when playing games. If you need me to upload any other files let me know. Edward.(I posted this same thing on windowsforums.com and no one has replied yet so I figured I would post here too.l) In the zip folder I have cpuz info, ramnom info and W7F diagnostic tool reports.
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Dec 30, 2013
I was having them every hour or so at one stage, however i debugged some issues, such as outdated drivers etc, and it isn't quite as frequent now.
It now occurs 1-3 times a day on average during heavy usage i guess.
I have attached the log file as requested in the guidelines.
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Jun 6, 2014
I've tried lots of different driver updates across everything to solve these BSOD errors and at many times had thought I'd solved them only to crash later. They *mostly* occur during gaming, but a couple times have just been while browsing the web.
I've uploaded the required .zip according to instructions and here's a screenshot of Speccy, showing my system specs:
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Jan 8, 2014
I seem to get 1 BSOD each day I use my computer for more than an hour or two.
MSI GT70 2OD
Intel i7 4700mq
Intel HD4600 and Nvidia GTX780m
I have been told previously that the BSOD's i get have been graphics driver related. I have basically been going through every different driver I can find to hopefully find a combination where they do not conflict and crash.
I was thinking I should roll back to windows 8 from 8.1 but a quick look around and it seems these GT70's suffer from the blue screens on windows 8 too.
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Aug 16, 2014
For a long time now - over a year - I've been getting seemingly random blue-screens, 90% of the time during playing video games. It doesn't ALWAYS happen, and sometimes it goes days without happening, but other times it is nearly every time I play for longer than 15 minutes.
I upgraded several months ago to Windows 8 Pro and the problem persisted. Since this all started, I upgraded my entire computer including new motherboard, CPU and RAM. Since this usually only happened during playing video games, I thought the video card was the culprit (as unlikely as that is), but after upgrading my video card, the same problem persists.
I checked the hard-disk for errors using chkdsk, WD Lifeguard - all with no errors. I ran sfc /scannow and it said it found uncorrectable errors, and after following instructions from this forum, finally got it to say it found no errors.
Basically the only thing I haven't done is reformat my system, and replace the only remaining original hardware left, my 2 HDDs and my PSU.
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Jun 17, 2014
I bought a new laptop Lenovo Z510 with 16GB of RAM already and it seems that I am dealing with tons of problems. I got it back to warranty they changed the RAM and the situation seems to have improved significantly.
But even with that I still have faced several BSODs and a lot of problems in the event viewer plus to random crashes for some some apps like firefox.
I attached the files hoping that we get this one sorted.
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