Can't View MS Help Videos

Feb 21, 2011

i've just started to use my new win 7 64bit computer with firefox 3.13 browser. for some reason i can't view the help videos on ms's website. i get a black screen (using vlc video player) or a white screen (using ms media player). i tried the ms troubleshooting fixes without success. i've tried playing Internet videos and videos on my local tv channel without problems.

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