PC Randomly Freezing While Inactive Or Upon Waking Up

Apr 19, 2012

I was hit with a smarthdd infection, which has been successfully removed. However, (whether related to it or not ?) after having this infection the pc has been randomly "not responding". It may go for 24+ hours and not freeze up at all and I think it's fixed, but then it does it again. It usually happens more over a longer period of inactivity, but not always.If I leave the pc alone, the screen saver comes on and does it's thing. But sometimes when I come back, move the mouse, click on an icon and I get that little blue circle spinning (windows "not responding"). Then mouse and keyboard commands are non responsive - the mouse does move around the screen with no problem. I have to hold the power button down to shut off, upon restart the pc runs absolutely fine, from what I can see.When it freezes, sometimes the taskbar (usually hidden) will pop up, other times no. I have a desktop gadget clock installed and have seen when it has frozen, which is prior to when I have attempted to wake up the pc, not AT the time of wake up. I haven't had any issues of it freezing while using the pc (working offline, browsing, music, video etc). The machine is working very well, other than for this random exception.

I have played with power settings - thinking that it may have to do with the machine sleeping and not waking up, but even if I have it set to "never sleep", it still freezes.This seems to be a common issue but very difficult for a "non expert" to diagnose/navigate on my own.

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My computer is Windows 7 64-bit, OEM version from Acer.

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Windows 7 freezing completely randomly

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RAM: 4Gb
Video: ATI Mobility HD 5730
Western Digital 500GB HDD Scorio Blue series
Mobo: Can't get the model currently, can get it later if needed.

Dual Boot with Ubuntu Linux, using Grub2 as bootloader. Here's what I've tried:

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-Using the latest drivers downloaded from Asus support.
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As a note: Linux does not freeze, nor do I have any issues with it at all. Laptop is on a cooling pad as well. Booting into Safe mode: works indefinitely without freezing. I also just realized I do not think I have run Windows without drivers installed, to test that- though they were working prior, but then again so was the OS in general.

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SuperMulti Dual Layer DVD+/-R/RW
Processor Cores 2
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I think it might have something to do with the external devices i have connected to my laptop: an external monitor, and an external keyboard with trackpad and an external mouse. Both the keyboard and mouse are wireless and share the same single usb receiver dongle (logitech unifying receiver)

I think it might be the driver for the usb receiver dongle that's causing the problems based on the dump file i've pasted below. Anyone have any suggestions for remedying this short of getting rid of the mouse and keyboard? Both have the latest drivers.

Loading User Symbols
Loading unloaded module list
......
*******************************************************************************

[Code].....

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