Laptop Login Is Slow?

Sep 16, 2012

ASUS Laptop K52F-BBR9, Windows 7 SP 1, 4 GB memory

Boot time is fast for the laptop - takes about 15 - 20 seconds for the accounts screen to be displayed. But logging into an account is slow, whether an admin account or a user account. Takes about 2-5 minutes before everything is up and I can use the mouse, etc. That is, during this 2-5 minute period, Windows displays either the hourglass or the circling icon indicating that Windows is busy. How do I determine what is taking so long during the login process?

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I'm assisting a client that is running a fully patched SBS 2003. 5 computers on domain; 2 are XP, 3 are windows 7 professional 32-bit.

All 3 Win7 PCs are new HP 6200 SFF, fully patched.

The Windows 7 PCs take a long time to boot up.. it's 3 minutes before the login screen comes up, and after authentication its 2 more minutes before the desktop is up. Once logged on, local network browsing is very slow as well (30 seconds to open a small, 1 page PDF for example, from a local network resource). Network is 100MB, so no gigabit, but ping/throughput to the outside world is fine. Files download quickly, external sites come up instantly, the problem is only when booting up, loading the profile, and browsing intranet.

Making this more interesting is the fact that if the PCs are removed from the domain but still physically attached to network, it boots up instantly, logs in instantly, and browswing local network resources (after authenticating to them of course) is instantaneous.

There may be one more more causes, I accept that... I've combed the event log and see some group policy (errors 1501/1502) events that may indicate delay, but they don't show up every time. Also, that wouldn't explain the slow browsing of network resources.

I've done some research (read: googling) and not finding any specific incompatibilities between SBS 2003 and Win7. Could this be a kerberos issue, and if so, how would they resolve it? I believe I've demonstrated it's not a hardware issue since performance is fine if they are off domain, so it seems like it's a delay processing something on startup and then delays while accessing resources on the network that are relying on cached credentials.

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Before buying the ram, I ran the crucial advisor and bought [URL] Crucial 2GB Set(2x1GB) 200-Pin PC2 5300 667Mhz SODIMM DDR2 RAM: Electronics IRC, I didn't have this problem with the original ram 512x2. Not even sure if it's a ram problem or not, but I haven't been able to figure out what's going on.

I have also checked the intel drivers and they are up to date.

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here is the hijackthis log

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:54:54 PM, on 28-Apr-11
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

[code]....

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Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Home Premium , Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU P7550 @ 2.26GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
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Graphics Card: ATI Mobility Radeon HD 4650 , 1024 Mb
Hard Drives: C: Total - 464057 MB, Free - 388896 MB; D: Total - 12877 MB, Free - 2026 MB;
Motherboard: Hewlett-Packard, 3624, 18.50, CNF9242090
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