HP Appear To Have Lost Laptop / What Should Do Now
Jan 6, 2011
Basically a courier came to pick up my laptop so i gave it to him. I was told by an HP technician a few weeks beforehand to only give the courier the laptop without the battery in it. I recieved an email from HP this morning saying "Your unit is being collected tomorrow Fri 7 Jan as an empty box was received by the repair centre." I've replied to the email saying i didn't even put my laptop in a box and asked them if they have indeed lost it, but i've not recieved a reply yet. I'd like to know what my options are if they have. Will they supply me with replacement of the same model? I'm still within warranty, but i don't know if that makes a difference.
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Oct 27, 2011
My 5130M HP laptop needs a re installation and I cant find the OS recovery disk. The OS is Windows 7 professional 32bit. Is it legal to download an ISO and use it? If yes,where can I download one with the latest service pack?
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Sep 14, 2012
Because everytime i restart or open my hp laptop the wifi connection always failed. But after i restart my router and run the troubleshoot option of my laptop it will go back to normal.. Do i need to install something? My os is windows 7 starter edition and it is fully updated.
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Jul 10, 2011
How to trace a lost laptop of HP Pavillion
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Aug 10, 2012
i lost my all driver of dell laptop
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Jan 15, 2013
Last night I was using my samsung series 7 laptop but it was freezing up frequently so I after reading around some forums I decided I needed to format my HHD to solve my problems.After using the cd "system recovery media" I turned on my laptop to find only the trash bin in the desktop. I cant connect to wireless internet and I cant configure cable internet altough the icon still appears. Also my usb drives dont work either.
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May 23, 2012
I lost my wireless internet connection. I have windows 7. My basic view of network info reads. "unidentified network" My connection is strong but my "access type" reads No internet access.
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Apr 19, 2011
my laptop lost dvd-rom driver.matshita dvd-ram uj890as.Can you tell me where i can download it?
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Dec 5, 2011
i lost my laptop. somebody stolen that.is it possible to track with its serial number?
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Sep 2, 2012
I did set up a connection between my Win 7 x64 laptop & vista x64 desktop where I could access my desktop files from the laptop but no access to laptop from the desktop & I was ok with that. Suddenly a few days back, I lost the connection from the laptop & I don't have any clue to that. I've changed the network types between home & public but it didn't work. What should I do to restore the connection.
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Jul 17, 2011
I lost my Laptop. I having Serial No and windows7 original software serial no and detail.... but i dont know IP address.
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Dec 4, 2011
i wiped my laptop n i reinstalled everything but now it wont read or burn discs
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Jul 22, 2012
The issue came when I was talking on skype, the connection was lost and the whole pc became very slow and unresponsive, I thought that the problem was on skype so I uninstalled it, but the issue appeared again when I opened 3D games. I made everything possible to solve the issue but nothing happened. I also checked that my rams were installed correctly, the pc says that I have 4GB of rams and the available physical memory is 2GB of rams.
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Sep 19, 2011
I reckon that I must have changed some setting somewhere - when viewing websites (in Firefox or explorer), all websites seem to have lost their formatting - they are white with few graphics, and plain boxes around text. What needs to be changed to get this back to normal web viewing? Also, even if I try to change the theme through the control panel, there is no change to anything other than the desktop image. The appearance of the windows stays the same ugly chrome colour! I'm running Windows 7 on an HP Envy laptop...
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Sep 2, 2011
We are using Exchange 2010 with Outlook 2010 clients. There is one user that is having issues with categories. If she assigns categories to emails, and locks/unlocks her machine, the categories are no longer assigned to her emails.
We have tried:
-new machine- she needed a laptop anyway.
-deleted AD account and re created
-deleted and re created mailbox
I've tried installing Office 2010 SP1, updating BIOS and all drivers..
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Jan 14, 2012
I had 640 gb but due to some fault of mine I lost 300gb space unused. What should I do? Can I reinstall windows 7 OS?
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Jul 15, 2012
I have a HP Touchsmart 300-1060a (Home Premium Windows 7 64 BIT) which I bought few years back. Now for the last 6 months or so I started getting issues with my machine was not displaying anything at all after turning it on. So I had to hard reset my power from the machine and then was able to see it started displaying again.At first I suspected graphic card (NVIDIA GEFORCE) but then I did my diagnostic test and nothing was found.One day, I started re-imaging my machine as a fresh and then after this it never came back ONLINE. I read all HP forums & even HP Online support was unable to help me to find the cause.Because when I turn on my machine I can see the power light was on and could hear big fan noise but mo HDD activity at all.So at this stage, I suspected either motherboard or BIOS but wasn't 100% sure what could be the real cause because I was sure it was not due to graphic card.So first I re-setted by my BIOS to see if it helps but it didn't came up at all. So then I took my machine to a Computer repair shop (a friend of mine) and we detected it could be due to the regulator which supplies power to the CPU and motherboard.So we replaced that part and now my HP Touchsmart is running fin since then.But I have lost my HP Startup logo with options such as below: [code]
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Apr 12, 2011
Windows 7 Ultimate Edition, Service Pack 1 (build 7601), 64-bit (6.1.7601)
External HD Disk drive
Name WDC WD4000AAJS-00TKA USB Device
Media Type External hard disk media
[Code]......
Last week I was trying to backup some files to External HD, because of some editing that is due in three days from now. I have spent that week using Tune Up Utilities, System Mechanic, Hdd regenerator, CheckDisc Gui, Advanced System Care, checkdisk, WinDlg, Perfect Disc, PDtt (or something like that) and many other trying to fix some error that was reported by windows whenever I connected the drive to Pc.
Finally I decided to go with that same windows utility that was reporting errors and everything went fine.
But today I was trying to defrag index files on fixed internal partition with Perfect Disc that is done during boot, and Chkdsk appeared and before I could stop it started fixing something and erased 200gb of material or stored it somewhere where I can't find it. I can't find reports, log or anything.No indications of it in any of the utilities. I revealed hidden files/folders, went through Total Commander view, even Nero, and nothing, no trace of chk files. But I can see used space:
70gb unused
100gb used
200gb missing
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May 14, 2012
I lost my product ID and Key and I need to reinstal Malwarebytes. How can I get my product ID & Key? or what is the phone number to call. In addition I changed my e mail after I purchased the product.
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Aug 11, 2012
My HD failed but I had run a backup just before. I restored from backup. It created a Hilda PC user and I also have a Hilda user so I transferred all of my files from Hilda PC to Hilda and deleted the Hilda PC folder. I went to open a .doc file I use frequently and was not able to find it. I had just used it an hour earlier so I know I have it on the PC but now I can't find it. I even ran a retrieve deleted files software in case I had inadvertently deleted it and it didn't show up. I have done a complete search of my PC and external HD and I can't find it.I am nervous because it contained some sensitive information.
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Sep 10, 2012
i`ve just purchased a hp deskjet 3055a wirelesss printer.its set up to a home network with 3 pc`s using it 1 is xp home, 2 is win 7 hp 32bit and my main machine is win 7 hp 64bit.the last machine is giving me a problem it does not always turn on the print spooler service if i try turning it on in admin services it will not, only by restarting will it work the other machines on the network work fine.
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Aug 12, 2011
I saved a bunch of pictures on a DVD and now I get only thismessage[.ShellClassInfo]LocalizedResourceName=@%SystemRoot%system32shell32.dll,-21815and all the folders are gone. Is there a way to retrieve them
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Nov 21, 2011
I have been denied permission to access my folder. Than I try to slove this problem. I have done this. But all of data in this folder r losting.Now I can access my folder but I can't get my Data. This losting data is so important for me. Please tell me now how can i get my losting data?
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Jun 7, 2012
I'm having a little problem with my SSD. It's a Corsair Force 3 120GB. With the starting loss of 9GB it's a 111GB SSD. When I click computer from the start menu to view the available disk space it says 44GB. This dropped from 58GB to 44GB today without me installing/changing anything. Also, if I go into the SSD, and make sure view all hidden files and folders is on, if I add up all the space used it is 58GB, 111-58=53 so surely I should have 53GB left?
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Dec 12, 2009
Windows 7 Display was on Power Save at the time of install and everything seemed to be working as planned.
After several weeks with using Windows 7, with the Monitor in Power Save, I tried to activated it, the screen went black and it looked like the monitor died. Restarted the computer and monitor did not return to life.
Finally, concluded that it was DOA, and turn the machine off and went to buy a new one since this dead monitor was a LCD and was 5 years old. But wait.......from the monitor was a green flashing light and if I did whatever giggling with the cords and unplugged and replugged, the monitor came to life again but soon after it again died.
Was about to install the new monitor when the old one again came to life. This time, I took it off Power Save and set the screen saver to black after 10 minutes. It's now a full day later without any issue and the old monitor looks great again.
Are there issues with the Power Saver feature and not with my monitor?
Is my LCD on the last leg of life and these just die without warning?
I am ready to return the new monitor but can anyone advise weather this is a Power Saver issue or is my monitor in the process of checking out and going black for good?
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Oct 22, 2012
suddenly i lost the sound from the pc , i dont know wht happen , all wht i can notice tht the sound driver is installed ok but there is no sound , i will put a pic to describe wht happen.
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Mar 29, 2012
I am not a real techy, but I get the basics and I can follow instructions. I am in the middle of the Andes mountains...so I need to fix myself.My PC (Windows 7) today says " There was a problem starting msizqh32.dll The specified module could not be found.I have looked for the dll file named, but it does not come up in a my searches!!!o if it does not come up in a google search, what can that mean? it must exist because the error message names it, and yet no search on for example dll-files.com bring it up.
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Jan 6, 2013
I have lost the ability to use the usb ports on a Tshiba satelite laptop running Win 7 home premium
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Jun 30, 2011
I recently updated Windows 7 and Internet Explorer 9 on my notebook. Following the updates and restart I had no desktop icons appear. I seem to have resolved that issue, but now ALL of my miscrosoft documents, pictures, etc. that were in files are gone. The file folders apeear as usual, but they are now completely empty. In addition, my Libraries folders no longer appear (My Documents, My Pictures, My Videos)
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Jan 10, 2012
So I have a massive Flac library. And I have WMP tag plus plugin installed. All my music files are on their own seperate hard drive (F:). Originally i had just put the seperate folders for each artist directly on the root of F.
(F:artist folder)
This worked for a while and then somewhere down the line I had to make another folder on the root of F: and then replace all artist folders inside that. (to clean up some sharing issues I believe)
(F:Musicartist folder).
This also worked fine for tags. for a while. I had shared the root drive originally, and also shared the F:Music folder as well. after i had created the F:Music folder and shared that, I unshared the actual drive. Now, this was STILL fine for a couple of days. I had a fully shared library with songs correctly tagged with album art. But today I turned on WMP and went to wirelessly play music over my home network to my xbox. (using the xbox menus to access the music on my computer.)
While music was playing through my xbox I sat at the computer to look at my library only to see if I could "play to" the xbox from my computers WMP. As it turns out I couldn't but I also couldn't "play to" my laptop... which has always been possible because I do it all the time. (it was on and available.) Just I noticed this, my artist library on my computer started to collapse into an "unknown artist" folder.
I literally watched this happen. all my album art just fell off the screen and now not one song has any tags. everything is under "unknown artist" - "unknown album". I've been fiddling with my computer for an hour now i cant see the problem. I have noticed that the .flac files on my computer now have a different icon representing them... and I don't know why that is either. Why no more tags? Its literally a never ending battle to be able to play my music with WMP, but its almost a must to be able to play everything wirelessly throughout my house. I don't understand why microsoft cant get this to work.
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Jul 25, 2011
Just got a call from a friend who recently bought a new laptop running Win 7. He says he was originally able to get to his email (presumably through a selection on his browser) but something changed and he can no longer find a way to access his email.The friend has little or no technical knowledge, so most of my questions resulted in an "I dunno" response.
I plan to visit him tonight for a look-see. I am not up to date with Win 7 features. Is OE still used for mail in Win 7? I use Thunderbird myself, and found it works well in Win 7. Do not know what mail prog. is now a MS standard with Win 7.I will try get more info and to dope things out on my visit. If we know his provider and email ID do you think we can get to his existing account and set up things so he can once again get is Email?
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