BSOD At Random Times, "System Service Exception"
Jul 12, 2012
Recently I have been getting BSOD's with the error "System Service Exception". I have Windows 7 Ultimate, 64-Bit. All of the parts of my PC are less than 6 months old. The crashes are random.
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Aug 28, 2012
my config:
Processor: AMD Phenom II x4 945 AM3
Motherboard: Gigabyte GA-790FXTA-UD5 AM3, BIOS F2
RAM: DDR3 Mushkin 996776 4x4 GB (16GB)
graphics: Gigabyte Radeon HD 7950 GV-R795WF3-3GD
[code]....
SSD, Radeon HD 7950 and Mushkin ddr3 are the newest parts. But I'm experiencing random BSODs (ntoskrnl.exe). There were also BSODs related to dwm.exe, but they disapeared when I installed Catalyst 12.8. Sometimes there are hardlocks without BSODs - ctrs+alt+del doesn't work here so I have to do a hard reset.First I thought it might be related to Radeon 7950 and compatibility problems - F2 (2009) is the latest BIOS for my motherboard (there is also F3J but still beta). Now it seems to be ok after I installed Catalyst 12.8.Then I thought that the SSD connected to Marvell controller is the problem. Well, there is a problem cause BIOS sometimes cannot see this SSD. Now Im thinking of buying a newest motherboard... unfortunately. I updated Marvell Controller drivers, still the same.Next thing - I ran memtest86+ ver. 4.20 to check memory. Pass 0 (Modulo 20, Random pattern) - there's only one error:
Test 8, Pass 0, Failing address 00080073468 - 2048.4mb
Good: e17e40c8
Bad: e17e00c8
Err-Bits: 00004000
Count 1
Next pass - no error. I let Memtest complete 6 passes. I got only this one error.BIOS settings:
tCL: 9
tRCD: 9
tRP: 9
tRAS: 24
Ram voltage - 1.635v set memory voltage to 1.650V. First MemTest pass - no errors. Second pass also completed. I think that all four sticks are ok. I can't say it's overheating. I'd say the memory is getting warm (even not so warm), but not hot. Third MemTest pass also was completed. No lock ups. Probably too low voltage could generate errors.Today I got another BSOD:
2012-08-28 19:38:20 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff880`0404a609 fffff880`0b98e9b0 00000000`00000000 tdx.sys tdx.sys+3609 x64 ntoskrnl.exe+7f1c0 C:WindowsMinidump�82812-36504-01.dmp 4 15 7601 276 112
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Nov 19, 2009
So I finally get everything installed and running. I updated my gfx drivers to the latest at the time(a couple weeks ago) and things worked.
The computer had been shut off for probably a week maybe longer. Turn the computer on, right after I login, bam, BSOD. system_service_exception.
So I do some searching on another computer. Most of the things come up talking about gfx drivers being the problem, but nothing definite.
I rolled back the drivers. Things work fine. ATI released a new driver catalyst 9.11. I install that, everything is fine. computer was shut down and restarted and still worked fine.
I fire up the computer tonight, bam, BSOD. Same message as before. So I rolled back the gfx driver and now it's working normal again.
Does it make sense for the computer to be working fine with the newer drivers, be shut down for a while, and then not work? Cause that doesn't make sense to me.
There's also not much information out there regarding this system_service_exception BSOD that comes up. It would be nice to have some better concrete info on it.
current setup:
gigabyte ga-ma790gpt-ud3h
amd x4 955
g.skill 4gb ddr3
WD caviar black 750 gb
Windows 7 64 bit home premium
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Jan 16, 2012
Since building a new computer a few months back, I have been having issues with BSOD's while playing certain games like Battlefield 3 or Wow. But Skyrim and others are fine. I've tried many different drivers for ati and I'm currently using 11.12, but crashes still happen. I don't believe its a overheating problem as the temps are all low. WhoCrashed suggests a driver issue and has singled out ati as the possible issue a few times.
GA-990XA-UD3
AX6950 1bg
AMD Phenom II x 4 965
G.Skil 6b (3x2bg) RAM
Do these crash dumps show any type of noticeable pattern for the crashes?
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Apr 28, 2011
While playing games like cod 4, Battlefield BC2, and some other games, all online the computer freezes and the only way to make it move again is to reset. I think it maybe related because all the problems happen while I'm connected to the internet. Lately it has crashed and it appears BSOD message. This is what it says:
Error name: "SYSTEM_SERVICE_EXCEPTION"
Technical Information:
"Stop 0x0000003b(0x000000000c0000096, 0xfffff880094f98f1, 0xfffff8800b411cc0, 0x0000000000000000)
kernel.amd64 - Adress fffff880094f98f1 base at fffff88009478000, Datestamp 4581d357"
I think it maybe related because this only happens when I do something on the internet. Watching a video or uploading something, or playing online games. Plus sometimes it freezes and not even the reset button works. I have to turn it completely off and in 5 seconds turns back again on its own. I don't understand much of it, but i went to event viewer and not all the errors are totally alike, so i don't know if that means the cause is different. I have lots of critical errors and all from the source: kernel power; and event: id 41. I have other errors with name "KMODE_EXCEPTION_NOT_HANDELED" and other with no name.
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Dec 10, 2009
i have been having this issue since Vista. I will randomly get the BSOD 0x3B. I notice it happens a lot when i play call of duty 4 and the new call of duty modern warfare 2. I immediately thought it was my ram. I took out all of the sticks and ran the vista memory test (i know, probably not the best choice) on each individual stick and then all of them together. No issues found.
After testing the ram i thought it may be my GPU because of the fact that it happens a lot in call of duty. I figured maybe the way the game renders on the GPU, its probably using a bad portion of the GPU RAM. I planned on upgrading in the future so i went ahead and ordered a Radeon 5870. it will be here friday. Hopefully that will fix the issue.
Here are my current system specs. Maybe you will find something wrong with it. I have updated the BIOS, Video Drivers and motherboard drivers.
Intel e8400 @ 3.6ghz. Cooled with a Cooler Master V8. Max temps after playing for awhile about 43C.
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Apr 16, 2012
i have been getting these "bad pool header" and "system service exception" bsods for about a day now (the "bad pool header" one tends to pop up more often then the other btw). i ran a registry cleaner which didn't work and ran memtest this morning and it showed that my memory was fine. the bsods tend to occur more often when i am playing a game or running some program that uses a bit more memory but it also happens when i am just on the internet. on the other hand, last night i did nothing but surf Internet for 3 hours and didn't get a bsod at all. however, since then i haven't been able to do anything for more than 10 minutes (without being in safe mode) without it crashing, and this morning it completely froze until i turned it off. my os is windows 7 home premium 64bit. it came preinstalled from the manufacturer and unfortunately i do not have the install disc. the entire laptop is less than 2 years old and there have been no major hardware changes and i have never reinstalled the os.
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Jun 28, 2012
Yesterday I wanted to use my HP laptop with my TV so I connected it using an hdmi cable. Everything connected fine and I opened up my cyberlink youcam software to adjust the camera settings. I got up for a minute to do something and when I came back the computer had gone to the blue screen of death (displayed right on the tv screen). The error was SYSTEM_SERVICE_EXCEPTION. This is the first time this happened so im not sure what to think. According to the HP website all of my drivers are up to date so I don't think that would be the problem.
I attached the dmp file and screenshots of my system specifications.
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Jun 8, 2012
What is causing the error. I need to get my computer on. Is there anything I can do to get my system back on?
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Feb 26, 2012
I reformatted my computer multiple times, yet my computer seems to BSOD randomly.What happenes is that everything becomes unresponsive; cant alt+tab, cant ctrl+alt+del etc etc. everything freezes randomly... then boom, BSOD. its happened twice, with no apparent pattern.And then, when it restarts, it tries booting but then it goes into the boot selection screen and my SSD is nowhere to be found. I have to power off then power on again for it to boot up and log in.
- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
[code]....
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Dec 21, 2011
I am having difficulty with drivers on my Acer Aspire 5253 system using Win 7. It is a couple months old. Within the last month, I have been getting random blue screen of death error messages in which the computer shuts down to prevent damage. The computer boots up fine without any problems. The blue screen that I see contains the same information each time.
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Sep 14, 2011
My xps m1530 crashes randomly more and more regularly.
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Mar 19, 2012
The computer is only about a year and a half old. Has always worked great and now I get random BSODs. Even after restoring it to factory systems three times, I still get random BSODs. And I can never recreate how it happens. Sometimes it won't happen for a whole day, sometimes it will happen every other minute. Downloaded BlueScreen viewer and it gives me a bunch of information. Will upload that.
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Aug 2, 2012
I get BSOD at random times (even when I am not using the PC). I have not added any new hardware recently. I have attached SF.zip that has data produced by SF Diag Tool.
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Aug 9, 2012
I have no idea what the problem is. I have ran dskchk /F...and nothing. I've also ran a scan on my disk, and nothing, so i dont think it's a virus.
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Mar 13, 2012
x86 (32-bit) or x64 ? 64 bit
- the original installed OS on the system? this is a built computer by myself. have had 64 bit forever on here
- an OEM or full retail version? oem
- What is the age of system (hardware)? memory is about 2 years old everything else is about 5 years old
- What is the age of OS installation (have you re-installed the OS?) os was installed a few months ago.attached is the info that was requested. these blue screens happen at completely random times. could be during boot up. could be just sitting in sleep and blue screen.
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Jun 13, 2012
I am getting the BSOD a lot..It happens a lot when I play games, but it does happen randomly as well.
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Feb 16, 2012
I bought a Toshiba Satelite laptop last month and everything was working fine up until 2 or 3 days ago. Since then I have had a few BSOD messages, all when I've been doing different things (surfing the internet, playing Football Manager etc.)I was wondering if you'd be able to help me find a solution for this, whether that be take the laptop back or a fix you guys could help me with.
The laptop is Windows 7 Home Premium, x64, OEM. The laptop was bought at the begining of January and I have not altered the OS.The files I hope you will find the answer in are included
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Mar 19, 2012
Is Windows 7 - x86 (32-bit) or x64 ? 64 the original installed OS on the system? OEMan OEM or full retail version? OEM = came pre-installed on system Full Retail = you purchased it from retailer What is the age of system (hardware)? Purchased December 2010 What is the age of OS installation (have you re-installed the OS?) Original install BSOD happens whether computer is in use or not..can happen several times a day, then go days without happening at all - then cycle starts again.
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Jun 5, 2012
I have looked through many forums and have still not found a solution. It can happen at random times, and really gets in the way of things.... I could be on a game, or just on the web, and it will suddenly crash and go to the MEMORY_MANAGMENT BSOD.
Problem signature:
Problem Event Name:BlueScreen
OS Version:6.1.7601.2.1.0.768.3
Locale ID:2057
[code]....
I tried to attach the file but it does not work. It says i need permissions even though I am administrator.
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Oct 24, 2012
I bought my Ideapad Y580 from Lenovo in August. Around the middle of September, I started getting the BSOD after updating my Nvidia driver (which it prompted me to do) So I did the typical system restore and reset to the old driver. This did not fix the problem. So I called Lenovo, who determined my motherboard may have a problem and I sent the laptop in for repair. I get it back last night and STILL BSOD! This time for multiple things. I call Lenovo back and after it was determined that the pre-installed mcaffee was to blame. (drivers) So, It was uninstalled and windows update ran until completion with the tech on the phone. I thought all was well, but about 10 minutes after i get off the phone I get another BSOD for a completely different problem. I will post my last 3 or 4 bsod reports below.I will say this, there are NO third party programs on this computer right now. Everything install came from Lenovo as is. And yes, Lenovo replaced the motherboard when it was sent for repair.a brand new 1000+ dollar machine shouldn't be giving me these headaches. [code]This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
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Aug 10, 2012
Ive recently built my own computer, however at random times when im on it, it will blue screen with a 0x0000004e error. I have Windows 7 professional 64 bit and ive also attached all the information including a few dumps from the times it has crashed. It has happened before a few times but i reinstalled the os so the dumps went with it. I will add more dumps each time it does blue screen. Also I downloaded BlueScreenViewer and it came back with a majority of the problems coming from a driver called "ntoskrnl". I have ran memtest for about 8 hours (With about 8 passes) and came back with no errors so i do believe it is a driver problem other than that, I have no clue what the problemI went on to run OCCT for 30 minutes, whilst it was testing it stopped and said there was an error in core 1. I then ran it again and it stopped again saying that there was an error in core 0. I have uploaded the graphs from both of these test for analysis. The minimum temperature ranged from about 26 - 29 degrees (Idle) and the maximum was ranged from 64 - 70 degrees.
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Dec 10, 2011
I haven't noticed a exact pattern yet, it happens most when watching videos and movies, or when playing games. But it has happened at other random times.
Zip. attached.
Basic Info:
Windows 7 home premium 64bit
Original OS is the same.
Laptop is ASUS K52F
I've had this laptop for 13 months, OS is same.
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Mar 13, 2012
This is my second post the first time it was, seemingly, resolved but the problems came back. Now the BSOD happens almost everytime I try to restart/shut down my laptop, and it happens at seemingly random times. The first time I got these advices: uninstall avast! and update bios I did this and the problems were gone for about a week but recently they have been coming back, does someone have any ideas to solve this?
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Apr 14, 2012
I've been getting a strange problem that I thought I fixed a couple of months ago, although this time I was able to get a .dmp file and I was wondering if anyone is able to figure out why I keep getting this random BSOD. file attached.
- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
[code].....
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Apr 26, 2012
I keep getting the system I just upgraded from originally using Vista home premium 32 bit to Windows 7 Home premium 64 bit, Yes I did wipe the hard drive and I have reinstalled the OS multiple times to try and navigate around this problem.
Specs:Processor: Intel Core I5-2500 3.3 GHZ
MOBO: ASUS P8H67-V
Ram: 4-gb Crucial (2x 2gb)
PSU: Antec 650 watt earthenwatts
HD:ST3360320AS ATA device 326 GB
OS: Windows 7 Home premium 64 bit, Brand new disk just got yesterday
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May 3, 2012
HP XW8200 Workstation
Windows 7 Ultimate x64
Recently purchase system 2nd hand
New Installation of OS
2 x 80GB IDE HDD
Tried to upload bsod zip files but get invalid file error?
==================================================
Dump File : 050312-44687-01.dmp
Crash Time : 03/05/2012 12:38:42
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
[code]....
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May 22, 2012
I am currently facing the lovely BSOD error. The computer was recently upgraded from windows XP to Windows 7 enterprise 64bit , this was a fresh installation from XP. The computer originally came with pre installed with Windows 7 installed but was downgraded to XP to meet company IT requirements. We have now been given the go ahead to trial windows 7. However after installation we are now facing issues of very random BSOD moments.
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Jun 8, 2012
Is Windows 7 . x86 (32-bit) or x64 ? x64 the original installed OS on the system? no - an OEM or full retail version? full retail What is the age of system (hardware)? 4 years What is the age of OS installation (have you re-installed the OS?) 3 months
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Jun 22, 2012
got a new comp a while back and its been fine up till now getting this same bsod error quite a bit now. [code]
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Jun 29, 2012
it seems to have been going through a series of BSODs. I've ran several tests to see what might actually activate the BSOD, but it happens when doing different things. Most notably, when I tried creating an account for this forum, I would open the start menu, and right-click on "Computer" to see the specs, but as soon as I tried, the machine instantly BSOD'd me. After rebooting, I tried to replicate the problem, but I was able to see the specs.
They are running Windows 7 Home Premium x64 SP1 on a HP Pavilion P6000. It's OEM and about 2-years since purchase date. Their current AV is Trend Micro Titanium 2012. Crashes also occur during web browsing, windows explorer browsing, and sometimes when the computer is just sitting idly as nothing is open.
Enclosed is the requested zip file containing the folder and HTML file.
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