Huge Trojan Installed

Sep 16, 2008

I am trying to get into my laptop that has vista premium and a huge trojan installed. Everything has been disabled including being able to do a clean install. When I turn it on it asks for a password that I type in.Then it says wrong password and shuts down.Im not allowed to get into my computer for anything. Its an Acer ASPIRE Ive only had since May. Also they didnt provide a disk that would boot up a disabled system. Right now Im on my xp desktop and might as well not have a laptop for all the good its doing me.

Ive called Acer and couldnt get any help from them, even tho the com. is still in warrenty. You know the thing you call the run around, well thats what I got from Acer. They want me to pay $345.00 for a plan to have my computer fixed for up to three months!That to me is unblieveable. So here I sit trying to find a way to fix the poor excuse for a laptop myself. Im not a tech by any means and I have run out of things to try. Also if you could tell me how to get the xp desktop to burn a cd to reinstall vista.

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