Laptop Keyboard And Mouse Suddenly Stopped Working
May 20, 2008
I have an Acer Aspire 3100 Laptop with the Windows Vista OS, AMD Sempron processor, 80 GB HD, 512 MB DDR2 (I can?t give any other info due to the fact that I can?t use the computer at present and don?t have any of the paperwork because I am currently out of the country); I?ve had it about 8 months and have only had minimal problems. However, the other day I turned it on to download photos from my cell phone to the computer, but when it turned on the cursor was frozen in the middle of the screen. I allowed it to sit for a few more minutes thinking maybe I didn?t let it boot up completely, but it never unfroze. I tried to use the keyboard to maneuver a restart with CTRL+ALT+DEL but the keyboard didn?t respond either. So I just turned it off using the power switch. I let it sit for a while and then tried a reboot. This time it worked. I thought I would attempt some troubleshooting so I did a disc cleanup and scheduled a scan disc to be completed on restart. Then I began the AVG virus scanner (which has been installed on the computer for over 2 months and not given me a problem) and a few minutes into the scan the whole computer locked up again (not just a program ?not responding?). I let it sit about 15 minutes hoping it would unlock, but it didn?t. The cursor was frozen in the middle of the screen and the keyboard was not responding again. I turned it off by the power switch and let it sit for about an hour. When I turned it back on the scan disc I had scheduled began running and when the system restarted everything worked again, but then I needed to leave so I put the computer to sleep and brought it with me. When I turned the computer back on a few hours later everything seemed to be working. I began working on a project and maybe 20-30 minutes into the project, the computer completely locked up again, cursor in the middle and no keyboard function. I did notice that the laptop was running a little hot at that point and from then on I have kept it in the coolest place possible and keep my house fan blowing on it as well......
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Dec 12, 2009
Two days ago my LogiTech USB Wireless mouse just suddenly stopped working. I was using it when playing LoL (League of Legends), and just went to restroom and when I came back, it's not working anymore. I have thought that maybe it's just the batteries, and I've change it but still not working. I convinced myself that maybe it just died. I bought today a MS Wireless Mobile Mouse 3000, to my surprise it doesn't work. I've checked all my drivers and they we're up to date.
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May 14, 2008
i downloaded a gaming addition of windows xp so i can play games like crysis while still having vista i put it onto a disk restarted my computer went into bios set it to disk restarted it loaded installed then it started installing my keyboard and mouse after that it stopped working everytime so i couldnt do anything else at all i tried this 6 times before i finally gave up so i went back into bios to set it to hardrive but it still loads XP not vista i tried putting the vista disk in then loading from disc IT STILL LOADED XP i cannot get onto my vista os, i also can't get onto xp because my keyboard and mouse stop working.
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Aug 27, 2008
Ive had my computer for about a month a before now its had sound perfectly. but yesterday the sound suddenly stopped working i cant work out how to fix it as im not very good at computers.
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Sep 26, 2008
The craziest thing happened my pci wireless antenna which worked fine 3 days ago suddenly stopped working, I start Xp and it works fine, I haven't had any problems before 3 days ago, I've completely formated the partition and re-installed vista x64 ultimate, And still doesn't work, Tried a static ip(which i didn't have to do before)|Also I work at a hotel with a wireless Access point, Then a gateway, then the modem, Does anyone have any idea whats going on? or what might've happened, The wireless properties say ip4 local and ip6 limited and media state enabled.
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May 11, 2010
I have a Dell 9400 series with Vista Home Premium Edition, and the mouse and keyboard are not working. I tried to change ports, wait until the system is up to plug them in, but nothing. I can not use F8, because the keyboard is not working. What can I do , please suggest, I do not know what to do.
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Jan 24, 2009
I'm sorry if this thread has already been sorted but I can't find an answer to my particular problem. I changed my keyboard and loaded the keyboard driver and since then the keyboard or mouse will not work. I switch on the pc it boots ok but as I said KB or mouse will not work. I shut down via power switch to force the pc to ask "start normally, safe mode etc" at this point I can use the keyboard, I then select any of the above, allow the PC to boot, and same problem.
I have tried to "Repair" with Vista disk but I have a Reminder program that is "ontop" so cannot get access to the Repair window because --- thats right KB and mouse will not work. Can you give me any help please on how to access the control panel, as I feel sure that if I remove the KB driver all will be ok. I have connected the KB for which I loaded the driver no go. Replaced KB with a no frills one, no go. I was using a wireless mouse originally and have changed that also to a basic one.
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Jun 6, 2008
I dont know if im posting in the right area or if I should even post here with vista 32bit but im desperate to get this fixed. ok While I was trying to uninstall the drivers for my Zune I accidentally uninstalled my mouse and keyboard drivers as well. my USB mouse and keyboard work on startup but as soon as vista boots the mouse no longer recieves any power. I cant logon to any users because theres no way I can click on a user.
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Mar 3, 2010
I need to get wife, who is bedridden with progressive MS, a laptop so she e-mail and skype with her friends. It will also keep her brain stimulated and away from watching tv all day. I was looking at one from HSN for $699 a Gateway,15.6,AMD Athlon II Dual Core,4GB ram, 320HD,Blu-ray Drive,and webcam but today I saw a Toshiba 15.6, Intel Core i3 proceesor,4GB ram, 320HD,webcam & micorphoneWiFi 802 for $699-$150 Instant savings at Fry's. I am looking for your input as to what is the better of the two or do you recommend something else. I have a wireless mouse and keyboard if she has trouble with her hand/eye coordination.
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Jun 2, 2009
My computer was purchased a month ago, and the keyboard just stopped working out of nowhere. I tried two USB keyboards, and two PS/2 keyboards. I saw on other forums, the suggestion to reboot the computer, which is what i decided to do. As i was rebooting, it had frozen, and i had no choice but to turn it off. Now when i turn my computer on, i get a message saying Bootmgr is missing, press alt+ctr+delete to restart. My keyboard still wont work so i cant. If i put in the reboot or any kind of CD, it just goes straight to the error message.
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Apr 17, 2009
Today suddenly my mouse stopped working properly. The mouse cursor stops moving then I hear the sound that hardware is removed from the system and immediately after the sound that hardware is added and then the mouse works again for a little while. This happens all the time. Mouse stops..hardware removed..hardware added..mouse works.
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Sep 8, 2009
I've started to get some problems with bluetooth on my Dell Vostro laptop (running Vista Home Premium). Up until about 3 weeks ago my bluetooth mouse was working fine and I was able to connect to my phone via bluetooth. One day, the mouse stopped working and I wasn't able to reconnect through all the normal procedures. I initially thought it might be the mouse, so I got hold of another bluetooth mouse that is fine with my office XP computer.
I've even uninstalled and reinstalled all the bluetooth software and drivers from the Dell website, but no success. There is no reaction from the laptop when I switch the mouse and click the little button to start discovery. When I try to initiate a connection from my phone, a message pops up on the laptop saying 'a device is trying to connect, please click on this message'. I click on the message, but nothing happens. Has anyone got any ideas as to what the problem might be?
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Jan 16, 2010
I have 2 identical HP Pavilion dv4 laptops running Vista Home Premium x64. After installing Silverlight plugin on a clean machine, the USB mouse stopped working with all of my mice. Uninstall of Silverlight is not helping. It seems like Silverlight somehow corrupts the drivers (or maybe some other problem) that prevent the USB mouse from working. The touch mouse is still OK. I've been struggling with this for a while and spent ton of time without any progress. I do need to use Silverlight in my work and I have to have an external mouse.
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Oct 26, 2008
I run vista ultimate x64 and went for MS wireless entertainment 7000 keyboard mouse bundle. The mouse is a bit crap particularly for games so a couple of days ago I bought the razor/MS habu mouse. I assumed (and according to google searches) that they would both work and control the same pointer which was great. It did this for an hour or so but then the scolling stopped working on the habu mouse. I deleted or disabled the drivers for both mice and gave it another swing. Again it worked for a while then the habu mouse stopped scolling (although the buttons work). Now disabling/uninstalling/reinstalling drivers in device manager has no effect and the scoll wont work at all. Is it possible to have both these mice working perminantly?
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Jun 20, 2008
I process hundreds of photographs daily, and adding 'Select All' to the right click menu would be a wonderful time saver (vice cntrl A), I wouldn't have to move from the mouse to the keyboard
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Mar 23, 2008
I have the Microsoft wireless mouse and keyboard. After Vista SP1, when I go to a specific HTTPS internet site, the keyboard and mouse both stop working. Have to hard reboot to get them back. Totally repeatable 100% of the time.
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Sep 21, 2009
I bought the above MS mouse and use it with Vista 64. It works fine. It has on the side an ENLARGE button which also works fine, but I see no way how to disengage it.
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Nov 15, 2008
i reinstalled windows yesturday and when i logged on initially it worked fine, however today after i logged on this morning it was fine but then it automatically installed drivers and now i cant use my keyboard but i can use my mouse. I tried restarting but all that did was make it impossible for me to actually log on.I've checked the bios and everythings good. Im completely bamboozled and i want to play some gamessss
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Jun 30, 2008
im building another computer and it will be my main system. I am a gamer and use the computer alot. I need a good (possibly wireless) keyboard and mouse. I was thinking microsoft or logitech but theres so many!
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Jul 29, 2009
I have been running a Vista Ultimate 32 SP 1 with 4G RAM for a year now. 3 moths ago after a slew of updates from Vista, at start-up the Mose and Keyboard began freezing. It would happen at the initial boot almost every time. If I hard restarted the machine then it would boot normally and they would not freeze once the system is running though. I thought it may be the latest Nvidia graphic driver ( I have the GT9600 ) so I rolled back to the initial one which was working perfectly. I also updated to SP2.
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Jan 15, 2009
I was given a wireless KB & mouse and I'm trying to find out if I can use it on Vista. The name of it is Eagle Touch multimedia pro XP. Obviously the XP part jumped out at me, I would like to know if it's compatible with Vista? My computer, Dell Inspiron 531 is almost a year old.
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Mar 8, 2009
I have been trouble shooting an issue since the purchase of my new pc. In a nutshell my pc locks up (defined as still on but a black screen and unresponsive to mouse or keyboard forcing a hard boot) quite often especially when doing the following: attempting to launch Windows Media Center. This action most consistently creates the lock up (virtually every time) switching users installing a program or really doing anything that would require admin permission shutting down launching some other programs It is not unusual to have to hard boot a dozen or more times a day. I have hit the boards, googled the issue etc and found numerours others that have experienced the same problem. I had a thread on this board in which I had been attributing it to my ATI 4870 begin video card drivers as the problems did not begin until the drivers were installed. That thread ended with indication that it likely was not those drivers.
I just finished reseating the memory (again), swapping the memory slots etc to no avail. I then removed one of the two OCZ Gold 2GB 1600 DDR3 sticks and booted with only one. Lo and behold - the issues disappear. Thinking it might be a bad memory stick (one that slipped past the dozen or so times I ran memtest86+) I swapped in the other to confirm. Well - turns out it ran fine with the other alone as well. Guess it is not a bad memory stick. Now thinking it is a bad slot on the mobo I tried swapping each into other slots but all continue work correctly.Bottom line, I am baffled. How is it that one 2GB memory stick will be fine in any slot but two will begin to create the issues?
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May 17, 2008
Vista Ultimate 32bit isn't recognising my mouse or keyboard on boot. They both work in bios, the setup cd, and ubuntu Linux, on the same PC. This all started when I had to repartiton my drive - I moved the partition vista was on to the start, and deleted a partion i had there. When I tried to boot after doing this, it said there was no bootmanager present, so I put in the vista update disk and that fixed it. Windows booted as normal, but now, when it gets to the login screen, the keyboard and mouse do not work. They are not USB, they are enabled in BIOS, I've tried a hard reset, and I have tried in safe mode.
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Jul 5, 2008
I can put the pc to sleep with either the sleep button on the keyboard or the on-screen sleep button but when the pc goes to sleep the keyboard and mouse USB connections go to sleep too. leaving me with no way to wake up the pc! I have tried using Vista 64's built in drivers for the mouse & keyboard and also tried downloading and installing the Microsoft software for the keyboard & mouse. Same problem. the light on the keyboard and mouse both turn off when sleep is utilized. I've tried changing the settings in the Power Options to enable the power button on the pc to turn on sleep instead of shut down. It does put the pc to sleep but when I try to wake the pc from sleep with the power button the pc acts like it was completely shutdown and tries to do a full boot which then results in the windows screen saying it didn't shut down right, "start normally"?
The pc then starts as normal but how do fix the sleep problem? I have no problem with another pc with Vista Ultimate and 2 other pcs with MCE2005 and the sleep status. The problem pc has all the latest Window updates, current bios, latest ATI 64 bit drivers for the graphics card. One possibility might be that the graphics card is designed for the new PCIe 2.0 but the board is the older PCIe standard. The graphics card is supposed to be "backwards compatible" with older PCIe slots but now I wonder if that could be the problem?
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Feb 26, 2009
My wireless mouse and keyboard no longer work. The mouse stoped working six mounths ago, and the keyboard a few days ago. I put in new batteries and read a couple of post on this forum. There are 5 listings under keyboards and thay all show to be working properly. There are 3 mouse and all show to be working properly.
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Aug 18, 2008
I'm using a Logitech MX 5500 Revolution keyboard and mouse combo. As you may or may not know, the keyboard has special vista shortcut keys, such media center, 3d flip, gadgets, photo gallery etc. Anyways, I've noticed that these shortcut keys don't work, until I open up the logitech software that configures and calibrates all the buttons on the hardware. So pretty much once I've opened up the program these keys work, but on startup and before I open up the software they dont. I've installed the drivers and I've checked my msconfig to see wether or not the service is switched off on startup, and it is on.
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Jun 10, 2008
My laptop started freezing up some times lately, but yesterday I turned it on and got the Blue Screen. Now, whenever I turn it on, it boots directly into Safe Mode. Problem is, at the login screen it will NOT recognize my keyboard or mouse, making it impossible for me to login. I have confirmed that my mouse and keyboard are fine because they work when I launch the boot menu. I have run Startup Repair countless times, chkdsk a couple of times, but nothings working. I have the Vista CD that came with my laptop but I would really rather not completely reinstall Vista because I have many important documents and family photos that I have not backed-up.
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Aug 12, 2009
I tried to search for a solution for this problem but i dont know how to word the query. So i restart my machine and every things going good video display and i can press del to get into the bios, i can move around in there and change whatever. Once vista loads the keyboard and mouse still are receiving power (lights are still on) but are non responsive. Ive tried reseting the cmos and puting everything back to defaults in the bios menu but to no avail. The weird thing is that it happened out of no where. It was working fine and my roommate (and i believe him) came home turned it on to find these problems. Its seems like all my onboard input/output connectors are not working.
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Feb 12, 2010
I've got a major problem on my home machine ... No new software or hardware additions in the last month. I re-booted after MS latest flurry of updates and it seemed to come up OK but BOTH the mouse and keyboard were frozen. No reponse whatsoever although I can see the desktop fine and the machine seems to be running. I determined this by trying to plug in a USB keyboard & mouse. Upon doing this, Vista beeped and recognized them & installed drivers, but they too were frozen. Thinking this could be a virus or malware problem, I tried booting to the NAV disk to try and scan, but instead of booting, I got a BSOD complaining about the file: rdacdisk.sys & the error that it unloaded with pending operations. Since the machine is a Fry's OEM box, it didn't come with a repair CD,
so I grabbed a spare disk & reloaded virgin vista to it. It booted fine & that's what I'm running on now. My original system disk looks fine.I then made a repair CD from the torrent file at neosmart.com. It too found no problems on my original system disk. The disk I used to reload vista is actually too small to load NAV, so I'm going to have to dig up something bigger if I want to scan it. Or move it to another system with NAV. Does any of this sound familiar or match a known problem ? I just realized that my above description was naccurate. When I plugged in the USB keyboard & mouse, things remained frozen because the OS popped up a box prompting me to install the drivers for the new devices. Without a keyboard or mouse, I couldn't tell it to proceed........
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Jul 27, 2009
when I login to the one I use most of the time, I notice that Firefox wont work, there is no error, actually, it starts but nothing happens, its just blank, it says "Done" in the bottom left corner, but it is nothing in the Firefox window. And when I close FF I get a error;
"Firefox has stopped working
1.Check online for a solution and close the program
2.Close the program"
If I chose the 1st option I get this message "The exception enknown software exception (0xc0000005) occurred in the application at location 0x02ff8cf0. Click on OK to terminate the program." Then I tried IE (32x), same thing there, so I try IE 64x, it worked. Also I tried to restart my switch, ping some webpages, release / renew IP. There was no difference. I also tried System Restore, but I could only restore to about 15 minutes back in time, wich was when I turned on my comuter today.
Then I tried to start some games to see if it worked, first Peggle Deluxe, that worked fine. Then WoW, that did not work fine at all. The first thing that is wrong is that when I start WoW the launcher says "Cannot connect to the News Server. Please check the network and try again later." I pressed play anyways, just to see what happens, and what happens is that the screen turns dark, Winamp is still playing music, but no sound from WoW, and alt + tab doesnt work, same with the windows button or alt+ f4. but ctrl+alt+del works. so I was able to close the program, it wasnt responding either ofc..................
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Apr 25, 2010
Is there a way to access the Device Settings in the Mouse Properties via keyboard shortcuts? I can get to the Mouse Properties via Windows start button key > arrow navigate to control panel > arrow navigate to mouse icon > press enter. But I can't get to the Device Settings tab!
Fn + F9 doesn't work, by the way!
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