Computer Hangs On When Shutting Down

Dec 5, 2006

I have a problem when shutting down the computer. About 4 out of 5 times when I select shutdown, the computer hangs on the blue screen and I must force it to shut down by holding the startup button. Then on the next startup, about half the time, the system goes through a check.I am using XP2. I was told by Circuit City that this could be caused by spyware. I brought it to them for a fix, among other problem I have Spy Sweeper installed but even after a scan, the problem persists. Then recommended a clean install of XP2 but I am trying to avoid that route. One thing I do notice is that I have a constant correction on the startup scan with many files in a Temp folder of Spy Sweeper that are invalid. The system corrects itself, but then it happens again. Just to note, this shutdown problem was occurring before Spy Sweeper was installed.

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When I shutdown my Dell PC ( XP OS SP1) using the start log off function, the PC starts to shut down and then hangs up as it approaches the final stage. I then restart the PC with a computer switch and it goes through the process again and then shuts down correctly.I also notice recently that my PC takes a longer time to boot up when turned on.

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Jan 11, 2009

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Jan 8, 2006

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Oct 2, 2006

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I'm having a serious problem with my computer, and I feel that I have to type this as fast as I can because it's been shutting down very randomly lately.For the last three or four days, my computer has been completely dysfunctional? I suppose. At first, it just wouldn't turn on. I left it for a bit, and it actually would turn on, but it would run so incredibly slowly. I could barely open a program, and when I could OPEN them, they wouldn't run at all. After letting it sit for about two days, I turned it back on, and it works pretty okay for the first hour. The second hour it'll slow right back down, and then spontaneously shut down. I know this sounds like an over-heating problem, so I bought a really intense heavy duty laptop cooling fan to put under it. That doesn't help.

My laptop DOES get hot, but nothing significant, especially with the fan. I figured it might be a virus, so I installed Kaspersky. Kaspersky runs fine, until I get to about 83% and it will continue running, but it will never go past that 83%. (I've let it run for almost 6 hours). I tried Kaspersky in Safe Mode, but my computer spontaneously shut off then too.I have Word 2007 installed, and it won't save any files. It just says, "Word Cannot Save Due To A File Permission Error". And just doesn't. Playing video is useless, because it just stops halfway through whatever media is playing. I've down two system restores to two different points further away, and that hasn't stopped it either.

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also tried a SFC /SCANNOW to check and it came up with no errors.
This only does this when i upgrade to sp2.

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