Acer Laptop - Seems To Have Lost The Windows.

Oct 2, 2006

I have an Acer Aspire 3000 with a serious problem, it won't load Windows XP and Windows XP is the installed OS.

What happened before the error:
i tried to install Norton Systemworks 2006. Before this, computer was working fine, and yes, I did scan it for viruses. None were found. computer had a partition, but the partition was removed.
Now, I got this computer from a confused cousin, and the history is as follows;

She bought the computer new. However, there was this strange partition in there that seemed to be duplicating everything (or so she told me), so she took it to a friend to have the partitions removed. Okay, the computer worked fine after that. Actually, better than fine, it worked better than it had new. I know, lol, because I tried using it once before and again after.

Now, flash forward a few months and her free trail of McAfee that came with the computer ends and she realizes that she needs some sort of security on it. So she buys Norton as suggested by another friend of hers. Knowing I know something of computers (and she's not all that sure), she gets me to install Norton.

I do.

And upon re-starting, I get after the Acer load screen a black screen with "Load error! Press any key to reboot." I press enter, but nothing happens.

So, in it goes to the friendly computer guy who uses the disks that came with the machine to restore it, and it comes back exactly as it was before I installed Norton, only, minus all her saved stuff. Okay, so obviously if there was a problem it has to be gone now, right?

Well, evidently not as when I install Norton again, guess what happens? Right. It's back to the black screen of death telling me, "Load Error! Press any key to reboot."

Now, it did have Norton Ghost on it, and as per the instructions in the book that comes with Norton, I disabled it before trying to install Systemworks because the first time this happened I didn't. I've tried calling the computer tech that fixed it for me before, but I guess he doesn't want to deal with it anymore because he won't return my phone calls or my emails.
how can she solve the problem?

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