Setup Installation :: Windows 8.1 Upgrade - Blackscreen With Pointer / Safe Mode Too

Aug 8, 2014

After windows 8.1 update (via windows store free upgrade) the system will go through its initializing sequence then go to a black screen w/ pointer.

I have this issue both in windows and safe mode. I have attempted to follow these steps and while I can try this, non offer the ability to install anew driver. Here it stays.

I have read this is normally caused by a graphics driver issue. In several cases the thread was closed, as the user was able to resolve the issue... but left no conclusion.

Laptop is ASUS Q400a
Asus Q400A-BHI7N03 Specifications:

Display: 14″ LED-backlit TFT-LCD HD widescreen display (1366 x 768 resolution)
Processor: 3rd Gen Intel Core i7-3632QM CPU, 6MB L3 cache, 2.2GHz processor speed, max. TurboBoost frequency 3.2GHz
Graphics: Intel HD 4000 integrated graphics
Memory: 8GB DDR3 1,600MHz RAM
Storage: 500GB SSD
Optical drive: DVD burner
Webcam: 1.0MP webcam
Audio: stereo speakers
Network: Wireless-N,
Gigabit Ethernet, no Bluetooth
Input: Backlit chiclet-style keyboard with numeric-pad, multitouch touchpad
Ports and Slots: 2 x USB 3.0 ports, 1 x USB 2.0 port, 1 x HDMI, media card reader Battery:

It would appear (now), during step 8 here, that the ASUS driver (VGA_Intel_Win81_64_VER101810330802) should be updated for 8.1. This seems to have been the missed step. This doesn't seem to be mentioned anywhere. This is an observation is from self deduction.

So, How do I push/install the correct driver?

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Jul 29, 2013

i recently installed windows xp , but now i cannot boot my previous windows ( Windows 8 ) and now i want to delete windows xp so the problem may be solved

so is there anyway to delete windows xp without safe mode ? because when i run safe mode , it stuck on mup.sys and sometimes classpnp.sys

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Jul 3, 2014

Yesterday, I clean-installed Windows 8 Pro x86 on an old Dell Vostro 1400 laptop which had been running Windows 7 Ultimate, and it activated and ran fine, without even a single exclamation point in Device Manager. I applied the update necessary to make the Store offer 8.1 and proceeded to install it as I've done on a couple other machines. After downloading the thing, it errored out with:

Couldn't install Windows 8.1

Contact your PC manufacturer to see if you can upgrade the System BIOS

When I clicked the OK button, it then gave me the informative and grammar-challenged error box:

Something happened and the Windows 8.1 couldn't be installed. Please try again. Error code: 0xc1900104

Try again Cancel

Ever the optimist, I clicked Try again, and of course, it proceeded to download all over again from scratch, only to error out in the same way. I then downloaded all the Windows 8 updates, although just the one had been necessary on my other machines that successfully upgraded to 8.1, and tried again, only to get the same result.

Today, I've discovered the Windows 8.1 Compatibility Assistant, which avoids the lengthy download of the upgrade every time (Microsoft, maybe you should run it implicitly before downloading 3 GB of transient data), and it tells me:

This PC doesn't meet system requirements

Contact your PC manufacturer to see if you can upgrade the System BIOS

Obviously, no BIOS updates are available, and what exactly is the problem here with my BIOS. The obvious googling turned up nothing except some people with Sony Vaios that had the same problem, which was corrected with a BIOS update, and of course, there is no information on what their BIOS update does to make the 8.1 upgrade possible.

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Jan 2, 2014

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I have googled across numerous website but none of them bring me closer to the issue. I have read the thread, Personalize Suddenly Greyed Out but this is not what i encountered. The options or buttons or selections did not grey out, it affects the screen only.

I cannot afford a system restore because i shared this laptop with my gf.

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Nov 19, 2013

HP DV6 6121tx

I was trying to get AMD drivers working properly so that FIFA would stop crashing. I read somewhere that installing the latest AMD Catalyst Beta with separate Intel drivers would work. I tried that, rebooted, and now I have a black screen after the Windows splash logo, with my mouse pointer visible if I move my mouse. So clearly something went wrong with the graphics driver installation.

No problem, I'll just simply boot into safe mode, uninstall the drivers, and experiment with some other drivers.But no. F8 doesn't work, I know. Shift-F8 doesn't either. So I got my installation media, surely there would be a way to boot into safe mode with it!

Here's what I get.

There's supposed to be a 'Startup Options' button here, but for SOME reason, it's not. I have no clue what to do. I cannot fathom HOW Microsoft managed to make booting into SAFE MODE such a puzzle for an end user.

Some more background: After a similar graphics driver adventure last week, I got into safe mode (phew), tried to uninstall AMD drivers. I got an error about how this the installer cannot run in safe mode (what?!). I tweak some registry key to get it working. It failed to uninstall properly. I rebooted, and then I was absolutely unable to get OUT OF safe mode. Nothing I did changed that, each and every time Windows booted to safe mode.

I can't remember the last time I had such a bad experience with a Microsoft product. backing up files in my C: drive and simply installing regular Windows 8 over this. BUT I can't access my C: drive via Ubuntu because Windows has LOCKED that partition because of it's fast-boot nonsense.

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Jan 6, 2014

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This seems like another thing that Microsoft has made much more difficult instead of easier to do.

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I'll still have the WRE partition (after extending and reshrinking it), my system partitions, recovery partition and everything like that. I just don't know if resizing the WRE partition like that will make it nonfunctional or something, even though all the data will still be on it.

FYI I have already created a full hard disk image with Acronis of the current hard drive setup before trying anything. I also have a USB drive that is bootable with a Windows 8.1 ISO that I was initially going to use to just completely format the hard drive and use Acronis as my recovery program instead of Windows recovery partitions, but I'm too worried about the EFI boot partition and all that stuff and possibly making my computer unbootable.

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I am using Windows 8.1 with all the latest updates.

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Normal mode works fine, and I can't think of any viruses/malware that work allow you to work in normal... but not safe mode.

I have all my Windows 8 options disabled (Windows 8 mode, fast boot, secure boot) to see if it was those but to no avail.

Every time I try, I have to go into safe mode. It sticks, so I can't just reboot/reset and go back into normal mode. I have to go into the emergency cmd and do bcdedit to delete the safeboot value.

I usually clean my PC every so often, the same with OS re-installation but nothing is wrong with the normal mode and the OS still seems quite fast with the SSD.

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Apr 8, 2014

I tryied to get into Safe Mode in Windows 8.1 x64 and got looped by Automatic Repair loop

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Apr 4, 2013

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Sep 20, 2013

With Nero 2014 I was forced to install it in safe mode (I got strange error "1158" otherwise). However when the installation reached MSI files, it was unable to continue.

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Reboot is required after REG is imported:

Code:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlSafeBootMinimalmsiserver]
@="Service"
[HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlSafeBootNetworkmsiserver]
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