Debugging :: PC Crashed - Won't / Repair Or Boot To USB
Jun 23, 2014
My pc froze when I was browsing the web. It gave a blue screen with a sad face emoticon saying it had encountered a problem and needed to restart.
Upon restarting it tried to repair / restore but crashed again and restarted again. I have tried booting to a USB loaded Windows 8.1 pro setup. The Win 8 "setup fish" appears however it doesn't actually enter setup. After a moment the "setup fish" disappears and the screen goes black for a moment then a message is displayed on a blue screen saying File:windowssystem32ootwinload.exe could not be loaded. I wondered if this means it is still trying to boot the OS so i disabled the hard drives in bios just leaving USB but Windows 8 setup still won't boot and I still get the same error message.
My motherboard is an ASUS p7p55d. At the moment I am just using my phone to write this.
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Oct 9, 2012
I have a PC that I have been running Win 8 Consumer Preview since it was available. I have two HD's partitioned to dual boot Windows XP SP3 and Win 8, with Win 8 set as default. I have been running Win 8 over 95% of the time. Everything has been working fine until this morning.
When I came out of screensaver in Win 8 and attempted to get to my login page nothing happened. So i shut down using the power button, after that Win 8 would not start, nor could I get to the dual boot screen. After a number of tries i finally got the dual boot screen and attempted to start in XP. XP nearly completely started (I had desktop, task bar, desktop icons, etc), but then it shut down as well and displayed a blue screen and error message "A problem has been detected and windows has been shut down to prevent damage to your computer.".
I have tried starting from my XP install disk with the same error message ("A problem has been detected and windows has been shut down to prevent damage to your computer." ). I have tried starting from USB flash drive that has my Win 8 Install. It is the same USB flash drive that i originally used to install Win 8. It hangs at the 'fish' screen. I have tried just starting the machine several times, but it hangs at 'Preparing Automatic Repair'.
I have everything disconnected (printers. ethernet, USB Wifi adaptor). The only things connected are my keyboard/mouse, speakers, and (1) 17" monitor. I normally run a 23" widescreen and the 17" monitor.
I have disconnected the slave HD and tried booting with XP install disk and USB Win 8 with no success.
Currently, both HD's are connected. I tried a normal start up and the machine is stuck at 'Preparing Automatic Repair'
This has never happened before such that I could not boot into either XP or the XP Install CD or the Win 8 USB Install flash drive, in order to attempt repairs to MBR or Win 8 troubleshooting diagnostics.
Complete error message on Blue screen:
"A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSk /F to check for hard drive corruption, and then restart your computer.
Technical Information:
*** STOP: 0x00000007B (0xF78D2524, 0xC0000034, 0x00000000, 0x00000000)"
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May 8, 2013
A few days ago my comp randomly crashed while I was playing a game. It gave an error "KMODE_EXCEPTION_NOT_HANDLED (NETwew00.sys)".
Every time I turn my laptop on it gives me that error, but I can use it find in safe mode. Also found out, my comp crashes when ever i connect to any wifi.
I have an alienware m14x R2 Windows 8
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Feb 8, 2014
My Boot loader on my Desktop crashed so i formatted the drive as it was my only option. I'm attempting to reinstall windows...
-so i downloaded windows from: Upgrade Windows with only a product key as i was instructed to by the 1800 Microsoft support staff.
-made a usb installation media and used my Original Product Key. i did this on my laptop. and then once the installation media was finished i plugged it in to my desktop. it didn't work it said the product key was invalid and to please try again.
-so i called them back and the ended up giving me a new product key. i tried that with them still on the line and it didn't work their suggestion was to recreate the installation media.
- i did that this morning because i was irritated enough for one night. any way it didn't work, i noticed one thing. at the end of the creation of the installation media it keeps giving me my old product key to use.
Just to be clear because I tend to ramble a lot. this old product key is the one that i got from Microsoft when i purchased windows 8 pro. i purchased it online at microsoft.com when windows 8 first came out. i have no original installation disk because i originally downloaded some software from their site.
I dont want to buy a new copy of windows because in my opinion i shouldn't have to. What i would like to figure out is how do i create instalation media with the new product key that they gave me? every time i reinstall the install windows 8 file from Microsoft.com it for some strange reason keeps giving me my old product key and i cant seem to be able to change that.
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Nov 16, 2013
My computer freezes every time I look for hardware changes in device manager. First time I got the BSOD (CLOCK_WATCHDOG_TIMEOUT) was when i tried to reinstall my on-board LAN card. Since then every time i open device manager and look for hardware changes it freezes on me. At the begining i thought was a problem with my motherboard , but I sent it back to ASUS and they said there was nothing wrong with it. Have tried reinstalling windows several times without any success. Other than that, the computer is working perfectly.
This are my computer specs:
*Windows: Windows 8.1 Enterprise x64.
*CPU Info: Intel Core i7-3770K Quad-Core Processor 3.5 GHz 8 MB Cache LGA 1155.
*Memory (RAM): Corsair Vengeance Red 32GB (2x8GB) DDR3 1600 MHz.
*Case: Thermaltake Level 10 GT VN10001W2N Full Tower Case.
*Mother Board: ASUS Maximus V FORMULA LGA 1155 Intel Z77 Extended ATX DDR3 2800 PCIe 3.0 HDMI SupremeFX IV Audio Motherboard.
*Cooling System: Corsair Hydro Series Extreme Performance Liquid CPU Cooler H100i.
Power Supply: Cooler Master Silent Pro M - 1000W 80 PLUS Bronze Power Supply with Modular Cables.
*Sound Card: Speakers (SRS HD Audio Lab) | Realtek Digital Output | NVIDIA High Definition Audio Output.
*Display Adapters: EVGA GeForce GTX 660 SUPERCLOCKED 2048MB GDDR5 DVI HDMI DP Graphics Card.
*Monitors: View Sonic VX2770SMH-LED 27-Inch IPS LED (Frameless Design, Full HD 1080p, 30M:1 DCR, HDMI/DVI/VGA) | Screen Resolution 1920 X 1080 - 32 bit.
*Network Adapters: MS Hosted Network Virtual Adapter | Bluetooth Device (Personal Area Network) | Microsoft Wi-Fi Direct Virtual Adapter | Broadcom 802.11n Network Adapter | Intel(R) 82579V Gigabit Network Connection.
*Ports: 15x USB 2.0 | 6x USB 3.0 | 2x eSATA | Rosewill 74-In-1 3.5-Inch Internal Card Reader | Syba USB 3.0 External 2 Port.
*CD / DVD Drives: 5 (2x Lite-On Super AllWrite 24X SATA DVD+/-RW Dual Layer Drive, Lite-On LightScribe 24X SATA DVD+/-RW DL Drive, LITE-ON Black 12X BD-R 2X BD-RE 16X DVD+R 12X DVD-RAM 8X BD-ROM SATA 12X Blu-ray Burner with Blu-ray 3D Feature)
*Mouse: Logitech M705 16 Button Wheel Mouse with a 3M Precise Optical Mouse Surface.
*Keyboard: Logitech MK710 Wireless Ergonomic Desktop Keyboard.
*Touchpad: Logitech Touchpad T650 with Windows 8 Multi-Touch Navigation.
*Primary Hard Disks: C: SanDisk Ultra Plus SSD 256 GB SATA 6.0 Gbps 2.5-Inch Solid State Drive.
*Secondary Hard Disks: D: WD Caviar Black 2 TB SATA III 7200 RPM 64 MB Cache.
I tried to get the dump files from the BSOD but i havent get it since the last time i reinstall the system. When it freezes i can get the BSOD right away, sometimes it can take more than 30 to come up after it freezes.
This is everything i have connected to the computer. I dont know if this is a software or hardware related issue.
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Jul 25, 2013
What is happening on the pc ? Btw it webcam is not functioning from yesterday. It asked me to connect to a camera.
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Jan 23, 2014
I have that feeling that my pc crashed when it comes to playing games or watching hd movies.
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Sep 15, 2014
I have messed up my computer I need to work on! Basically, I had a freeven pro virus which I have identified by some malware software and I have deleted the registry folders where my several viruses were located. In the process I also I disabled the SYSTEM to control my account (task manager?).
The effect is that the computer at start up shows weird signs instead of English (so I can't even identify troubleshoot- but by now I've tested all options anyways and there is no reaction) but also doesn't want to log in.
The windows key is on the system of the computer (how smart) and I have no access to original cd as im away. Can I automatically repair it somehow from boot or how do i put a windows on usb to repair the computer from it?
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Jul 19, 2013
Just reinstalled windows 8, loaded everything up and had it perfect. Then I installed a windows update (could it have been 8.1?) and then my computer would not boot. It got stuck on the windows 8 logo with the circle just spinning. After I restart it tries to automatically repair but that doesn't work. I popped the Windows 8 disc in and tried to do a system restore using a restore point but it said "You need to select an OS. Please restart the system and select an OS". ??? I'm not dual booting! Windows 8 is the only OS installed!
Tried safe mode but the windows logo just hangs. Any possibilities to salvage this before doing yet ANOTHER reinstall or refresh or whatever.
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Apr 8, 2013
My pc is a hp pavilion 64 bit desktop computer model # P6- 2220t it is 5 months old. It originally came with windows 7 then I upgraded to windows 8. I went ahead and used windows 8 to create an image of my hard disc and store it on a usb external hard drive I also made a repair disc.
Everything went well the pc backed up on scheduled and doing well in backing up. My big problem is this I tried to boot from the repair disc but it won't I looked at the bios but it is different from the type of bios that I am familiar.
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Aug 22, 2013
It is a Toshiba satellite L675 and the stickers indicate it is a windows 7 model. However, when I open the machine and turn it on, I am welcomed by the windows eight logo. Past this, I get an endless wait time. It alternates from no message to preparing automatic repairs from boot to boot. I have tried to go into its preperscibed setup mode (f2 at startup) and the boot menu (f12 at startup) neither of these have taken me to a bios or any other interface. I have tried ctrl+f8 and have gotten no success. I have also tried every function key and ctrl plus every function key individually.
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Jan 2, 2014
I had my system set up for Dual boot (on separate hard drives) for both Win 8.1 and Win 7. Win 8.1 developed a problem and unfortunately the only back up I had (my fault) was for Win 8 before I installed Win 7 and the dual boot.
I reinstalled from the backup and then updated Win 8 to 8.1. Both the Win 8.1 64 bit and the Win 7 64 bit work OK but the dual boot is now missing in Win 8.1.
Is there any way of repairing/creating the dual boot, either in Win 7 or Win 8, without using BCD Edit?
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Mar 17, 2014
Some Three Months ago, I updated online my WIN 8 Pro OS to WIN 8.1,Since when it has run without any problems, but Unfortunately this morning,when I switched on my PC, I got the following Messages.
1. Preparing Automatic repair
2. Diagnosing Your PC
3. Automatic Repair
4. Your PC did not start correctly - Pressed restart button
5. Repeat of 1, 2, 3
6. Pressed Advance Options button
7. Pressed Continue button
8. Repeat of 1,2, 3
9. Pressed Troubleshoot button
10. Pressed Refresh your PC
11. There is a problem with refreshing your PC
12. Pressed Start Up Repair
13. Start Up repair couldn't repair PC
14. See D:windows system32logfilesmtsattrail.txt
15. Tried System restore but got a message saying No System restores available
16. Selected option for booting from my old WIN 7 Disk
After a short wait my WIN 7 OS booted up successfully and I was able to see the WIN 8.1 OS Disc . I ran my Kaspersky AV on it which came up 'clear', I then ran the OS Disc test which also came up with no errors. Also I Cannot find the log message referred to in 14
Unfortunately I only have my WIN 8 CD, and WIN 8 System Repair disk, which will not work with my current Windows 8.1 installation. I can get into my BIOS by pressing the "del" key on boot, but cannot get into the F8 menu for Safe Mode options.
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Apr 8, 2014
So system was running perfectly (custom pc, win 8, samsung pro ssd), just did a clean install, fresh drivers, etc. It was running great! ASUS Sabertooth p67 mobo, latest bios.
Then out of the blue, mid game, i get a hard lock up stall. no blue screen but just lock up. shut down and when i reboot, bios didn't find my samsung ssd. unplugged my 2nd sata drive, booted again and now it found the samsung ssd however i got the "no disk found press ctl alt delete"
At this point i ran windows recovery console and did the bootrec fixboot, fixmbr, rebuildbcd, chkdsk party. everything said it was completed successfully.
Now when i boot however i am stuck in an auto repair loop and can never boot into windows 8.
I am thinking the crash is somewhat power supply and/or mobo related. new power supply is on the way and mobo being RMA'ed.
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Jan 11, 2014
I recently upgraded to 8.1 (mistake) and have been having issues with my harddrive. Just today, I restarted my computer only to get a "windows failed to start" message. I went into the recovery options, and attemped a system restore (didnt work), system refresh (recovery media wasn't present), and CMD commands (chkdsk) and even sfc /scannow which I can't seem to get to run, I always get the "Will start on next boot" message, which it never does. So I attempted using an ISO with the windows 8.1 professional. Tried everything I did above, and still nothing. Refresh fails with the CD, and when i try to install a new partition, it only gives me the option of upgrading (which i cant) or reinstalling everything deleting anything in the process. I don't understand why I can't install on a new partition like I did with Windows 7.
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Jan 5, 2014
I have this identical problem mentioned here : Scanning and repairing volume (?Volume...) on startup
I think it has something to do with my deleting the 'system reserved' 350mb partition when I reinstalled Windows 8. I don't want it showing in My Computer and when I go into Disk Management and give it a drive letter, this message goes away on boot. But, since I can't merge this very small partition with any other drive, I'm not sure how to not show this drive and not get the scanning message on boot up.
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Apr 24, 2014
I was playing WOW the other night on my month old PC and all of a sudden I got a full red screen. I restarted the comp and this auto repair screen popped up and it freezes and just same thing over and over. the bottom of the screen is cut off and the only other window i can get into is the bios setup utility window. Cant get into any kind of safe mode nothing.
my computer is an Gateway SX2370-UR12
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Sep 2, 2014
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Computer was running slow so I did a reset of windows. It worked but the problem still existed. My computer froze so I turned my laptop off and back on only to find it stuck in that automatic repair loop. I tried system restore, no luck. I made that bootable usb for repairing and that didn't work either. Straight repair won't work either. I have tried every option and am completely lost as to how to proceed. I need the files off the hard drive but don't have a way to connect it to anything to be able to access the files.
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Feb 8, 2013
I had a problem where I was running UEFI with secure boot disabled and dual booting with Linux Mint which is UEFI compliant. Mint had installed Grub, Mint's boot manager but I don't like Grub so i installed rEFInd. Unlike Grub rEFInd has support for UEFI and should have worked better as a boot manager. But it gave me problems too. So I had Grub and rEFInd both installed. I could boot to both Mint and Windows but the boot managers, both Grub or rEFInd, would not show at startup like they are supposed to.
I had to boot the PC, then hit Escape getting into my options menu built into the system, hit F9 to get a list of boot options where i could then choose to boot from hard drive, cd rom, usb etc. rEFInd was in this list. Only after choosing rEFInd from here, was I able to open rEFInd and choose Windows or Mint. This is way too many steps to boot into an OS, so i thought i'd try to use the system repair disk to repair my master boot record or the EFI data that the system uses at boot under UEFI. I forgot that i had to run some additional commands under command prompt and just ran automatic repair from Advanced instead.
At this time Windows had no trouble working at all with secure boot enabled if I really needed windows to use secure boot.
It said it found but could not fix the errors. Suddenly, Windows would not boot even with secure boot enabled. I reran the tool 3 times and it didn't work so i wiped the drive and reinstalled Windows from a clean state. I really did not have errors on the system to begin with accept that the system was trying to access my boot managers in an odd manner.. although i could get everything to work.
The automatic repair option should not have made things worse, even breaking my secure boot but it did.
My point of this is to show that the repair disk tools and how they play with the EFI boot tools is buggy and it can break your system even if there is nothing wrong with Windows and it's ability to boot under secure boot. Don't trust the Repair Disk tool folks. Don't trust UEFI. Don't trust Secure Boot. Be smart. Install a clean system under Legacy Bios mode with UEFI and secure boot disabled.
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Jan 23, 2013
I have a Windows 7 / Windows 8 dual boot setup that was initially working fine. When attempting to update the graphics drivers in Windows 8 last week, something went wrong and the system crashed. Now when I attempt to boot into Windows 8, it goes into the Attempting Automated Repairs loop which never finishes, even when left running for several hours. I attempted to boot off of the Windows 8 installation CD and do a Refresh but it just errors out saying Windows could not be refreshed.
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Feb 7, 2014
Since upgrading to windows 8/8.1 x64 i have twice had this situation when during boot up windows tries automatic repair & fails , every time i restart same repair fail happens , its stuck in this cycle , neither "Refresh" or "Reset" option works , . I have to do a fresh format & install , loose all my files stored in the OS partition , I even tried to recover the files using linux boot cd but the folders were inaccessible/corrupted .
I tried every solution i could find to make it boot including Unable to refresh or reset PC after Automatic Repair fails in Windows 8 but nothing worked .
This has happened twice in the one year since i have been using Win 8 , Is there any way to avoid this from happening i future ?
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Jan 2, 2013
I have a strange behavior when I install virtualbox on my windows8 laptop: Cold boot (windows8 restart) will then fail, whereas shutdown (fast boot enabled) or suspend still work fine.
Laptop is an HP G6 with an SSD installed with 64 bit windows 8. Prior to the virtualbox install all three actions (suspend/shutdown/restart) work fine.
If I install virtualbox (simply installing, not creating any VM), then the next restart will trigger an "automatic repair" screen at boot. Will never terminate. Only way to fix is to escape + F11 and restore a previous restore point. If instead I say shutdown (I have fast boot enabled) or suspend, the system will restart fine at next power on or resume.
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Mar 6, 2013
Hey, for like the 8th time now I've had to format my computer due to a blue screen error. The last error was HAL.dll missing or corrupted. My boot sector or whatever the correct name for it is, keeps getting corrupted and it will never repair, it just freezes at 2% and keeps looping. The drive I am using is the Corsair 240GB FORCE 3 SSD and I am not sure if the problem is due to SSD being bad or my motherboard being too old. I have the ASUS Striker II Extreme...
My second problem is, on my latest format, Windows 8 refuses to activate, it claims I cannot do a clean install and this is what I have been doing all the time. The other thing is that I cannot complete a Windows update, when it restarts, it says it has failed and rolls back the changes. I am not sure if this is because it wont activate but.
Now Windows has a problem with showing my real location, so I am getting the wrong weather reports and so on. One more thing I forgot to mention, I can't even check my system rating. Last time I did I check before the format my system was rated as 6.6, that was my lowest rated hardware and that was the SSD. Is that a normal score for an SSD?
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Mar 6, 2014
I was getting a few driver IRQL BSOD's when my system was running, I have had it built for about a week now.But now I can't even boot, i get KMODE_EXCEPTION_NOT_HANDLED and SYSTEM_THREAD_EXCEPTION_NOT_HANDLED and some other errors I believe, after one of these comes up it says prepairing automatic repair then that will also crash and this then loops. I had seen other people saying they solved similar problems by removing the graphics driver in safe mode, but I can't even access safe mode so that made me think it might be a hardware fault.
I don't know how to save the dump file as I can't even get in to windows, can only access the BIOS. I have also tried running the windows disc to access advanced start up options to get in to safe mode but this also gives me a blue screen error.
I have a 4770K and Asus Maximus VI Hero mobo and 4x8GB Corsair RAM
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Sep 15, 2014
Acer Aspire V5 is the PC I am using. I turn it on, the boot fails and the pc restarts. Then begins an automatic repair, which crashes and the PC turns off. It is a loop I cannot get out of. I don't have a Windows 8 Disc or anything like that.
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Feb 10, 2013
I have Windows 8 64 bit Pro Edition working fine using UEFI boot from a SSD disk. I've twice created a system repair disk on DVD but when I use boot override in the BIOS to boot from the DVD, I get the message "Non-system disk....
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Dec 26, 2013
On my friend's Dell Inspiron laptop, Windows 8 will not boot. I want to boot to the repair disk to restore an image I had created. F12 on boot does not show the DVD drive as an option. I went into Setup/Boot and disabled Secure Boot, still did not show the DVD as a boot option. I went back to Setup and selected Boot List Option>Legacy. Now it shows the DVD drive as an option to boot. I booted the repair dis, went through all the dialogs to select the image I had created, but when it goes to restore it it says it cannot because the image was made in UEFI, and it is now set for BIOS.
I went back into Setup/Boot and I see that the option Load Legacy Option ROM is now Enabled, it did it on its own. As a test I set it back to the defaults and re did it as above, and again it automatically changes Load Legacy Option ROM, which I assume is what is creating the problem.
So my question is what do I need to do to boot from the Windows Repair Disk?
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Sep 15, 2014
I included my .zip from the SF Diagnostic Tool.
I initially had a different processor and motherboard, but after changing both of those due to failures, everything is now working fine, until I do a restart. The main restart issue is that it gets stuck in an automatic repair loop until I can get to Safe Mode and then restarting from there somehow undoes the updates from Windows Update. If I keep those updates off, though, and just try to do a general restart, I get a BSOD Watchdog error. I'll include that log, just in case. It'll be in CBS.zip since I'm including the whole CBS folder from WindowsLogs. I'm really not sure what's wrong here.
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Feb 15, 2014
I have a Toshiba Laptop Satellite L875D-S7332 Part No. PSKFQU-008003 With Windows 8 x64 Preinstalled. I created a Startup Repair Disk with a DVD. My problem is i cannot boot from this DVD. I changed the Bios to boot from DVD but it still doesn't work!
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Nov 30, 2013
While I was messing around with my laptop, I decided to add on a fourth operating system, Arch Linux. I suppose I was pushing my luck a bit . Anyways, during the installation, I accidentally deleted the EFI system partition from my laptop, which contained the Windows Boot Manager and necessary files to boot. Great. I only made things worse by trying to troubleshoot, and broke grub as well.
I have a Windows 8 repair disk I made using the Windows 8 built in utility, but it does not boot: the computer turns on, and just hangs at the Toshiba splash screen.
I also can obviously not access the Toshiba recovery partitions, as they are booted into just like Windows itself.
I found a bootx64.efi file on one of my system's recovery partitions (Toshiba seems to have some really complex system going on) and placed it in EFIootootx64.efi. According to this site, FGA: The EFI boot process., I need to place the bkpbootmgfw.efi (on my system, that was what it was called, but I suspect boot-repair (ubuntu tool) messed something up when I was first setting up grub and the ESP and the bkp stands for backup) back onto the EFI System Partition.
Where to look for in the various Windows Imaging Format .wim and .swm files I have laying around my recovery partition(s) in order to extract the necessary EFI files. Any Windows Repair iso that works.
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Aug 21, 2014
My Toshiba laptop after auto updates is not booting. I used windows 8 backup dvd but still not booting. I tried automatic repair using the dvd but it failed. How to set it right without loss of data on the laptop?
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