Windows 7 Only Showing One Core On I7 Processor

Aug 8, 2012

I have recently bought a Dell XPS 15z laptop from eBay and it has an i7 2640m processor which according to the Intel website is a dual core processor. Well the problem i'm having is when I run task manager and CPU-Z etc, only one core is showing under performance. I have tried pretty much everything including reset Bios etc.

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So I open task manager and go processes, put them in a descending order of processor usage, and see that they nowhere near add up to 100%, even though at the bottom the task manager says CPU usage is at 100%. Physical memory is usually around 20-60%, no problems with that. If I go to Performance tab, and click on resource monitor, I experience the same thing: the actual usage is nowhere near 100%, I can't see any processes that would explain for the performance drop, in fact the highest demanding process is the resource monitor itself. The problem persists until I restart the computer, shutting down takes much longer now.

It's a HP Compaq 8510w laptop with Windows 7 Ultimate x64 Build 7600
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using Vista, but I can't seem to be able to use his fix: [URL] (bottom of page, can't find the HAL detection checkbox)

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1st: You must have Windows 7 Professional. Home Premium does not support more than 2 cores. Upgrade to Pro.

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