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Feb 20, 2012

I have a Toshiba Satellite A505-S69803; serial number Y9340538Q, with Windows 7, 500Gb HDD at 5400rpm and 4Gb RAM... I think that's all correct.Anyway, long story short, I got a b!tch of a virus, which apparantly was doing all sorts of nasty things to the explorer.exe file in particular. So I backed up all my important stuff: files, Uni work, writings, music and photos etc onto an external hard-drive and went about restoring the laptop to out-of-box factory settings by making the Windows 7 Recovery Media Discs. But when I try to use the discs I get told after about 30 minutes The Toshiba Recovery Wizard "Can't read from the source file or disk: PREINST5.SW5" with options to: Try Again (The same thing happens), or Skip (Same message again), or Cancel (in which case I'm back where I started).After the Recovery Wizard failed I chose the option to erase the hard-drive; it then appeared that when I turn on the laptop as normal I was told <Error>: F3-F200-0002 and the Recovery Media Disks still refuse to work.Now, if I turn on the laptop as normal a message telling me to insert the installation disc, choose language and click "repair your computer". So I put in the recovery disc and get the same message.

Toshiba can't help as my A505 is an American model in Britain and out of warranty anyway. Europe Toshiba HQ don't supply the recovery media for the A505 and the American based Toshiba aren't allowed to send the Recovery Media to Europe; so apparantly I get no help from them. And Microsoft can't help me because my laptop was purchased with everything pre-installed so the codes associated with my Windows and Office are comletely irrelevent.I have been told that I need to purchase a compeltely new hard-drive and purchase Windows 7 brand new to get my laptop back up and running. Purchasing a new OS isn't too much of an issue because I can just get XP for a tenner, validate it with Microsoft and then get a student upgrade onto W7-Ult for �60. So �70 in total, I'm fine with that. But do I need a new hard-drive too? Or can I rescue everything I already had?

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