Unsaved Changes Are Lost In A Word Document When Logging Off PC

Oct 14, 2011

When our users log off one of our departmental images, and they haven't saved their work in Word, as the machine logs off, they are asked if they want to save their work (as I would expect), but rather than being given the opportunity to say "yes", Word is instead just closed down, and the machine logs off.

Usually, I would expect it to wait a moment, then show the "waiting for programs to close" black window. This is what I want - but I'm not given that option - the system just logs off, and any unsaved work is lost!

Now - I know - the obvious answer is to tell the users to save the damn work before they log off - however, the users are kids, and worse, teaching staff... so asking them to do anything sensible is a bit of a waste of time!!!

I've looked at the "WaitToKillServiceTimeout" in the registry, and have tried increasing the timeout to 30 seconds, but it appears to make no difference at all.

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Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Professional , Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU P9700 @ 2.80GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
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Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, -1250 Mb
Hard Drives: C: Total - 293167 MB, Free - 162442 MB;
Motherboard: Sony Corporation, VAIO, N/A, N/A
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