PC Freeze Diagnostics Restart
Jan 9, 2013
If a PC freezes, and nothing you do can bring it out of the freeze where all you can do is force it to shut down so you can re-start it is there a log in Windows where you can go to see if there is an error code of some kind that can hopefully provide a clue as to why the system froze up?
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Apr 10, 2012
Built a new machine at the weekend.
Specs:
Intel i5 2500k 3.30ghz
8gb ram
Win 7 home premium 64 bit
gfx card
Amd Radeon HD7700
Running the game off an SSD, not that that particularly should cause this problem, I imagine.
Game plays fine mostly, but three times now the game has frozen. On two occasions it froze in spot, sound still going, the screen went black, then redrew and played fine. One occasion it just stuck solid and I had to hard reset.I'm pretty sure all the main drivers are up to date, I sorted that out after the build. I thought maybe there was an issue last time as there were some surprise Windows updates after the crash and restart...but seemingly not."Display driver amdkmdap stopped responding and has successfully recovered." is what it says.
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Jul 15, 2011
I started noticing frequent locks-ups/freezing/restarting/BSOD when my pc runs any game, plays HD vids, and anything that requires the Graphic card to do some work. Sometimes the USB ports just suddenly drop out and stop working.
It only happens when I use something that the FX card needs to run on heavily. If im just browsing the net or working in a document, nothing happens. I see it most when i open "World of Warcraft" for example, its on the highest settings etc, at a random time between 5-60 minutes it will freeze/restart/BSOD. Sometimes i get lucky, but most of the time i will have to hard reboot cuz of a lock-up of the keyboard or mouse.
I dont think its a heating problem because i just removed all the dust and such from my PC about 2 weeks ago, and temp's of the processors look ok. I noticed something else, if i touch the case of my PC at specific spots, i get a bit of a shock from the electricity, i dont know if that has anything to do with it, but it could be PSU related? Im not so sure. Just giving u all the details.
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May 16, 2012
my laptop has a problem staying on, it doesn't get hot at all, i turn it on , it takes alot longer to boot up, then after about 10-15 min it randomly turns off, no shut down screen, just a complete turn off.there's times where it wont get past the windows loading screen.
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Sep 22, 2009
How to Run the Memory Diagnostics Tool in Windows 7 ?
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Dec 12, 2009
i just restored to a disk image i recently backed up. When it was done i tried to boot my system and it automatically booted to the dell diagnostics. why is that? i can't seem to find a way to boot to my system.
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Sep 10, 2011
My toshiba laptop has been telling me my anti virus cannot be run when I scroll over the wireless icon it says I am connected but only through limited connection, meaning I can't get onto the internet at all. I didn't shut anything off on my computer so if anyone knows how to get this "diagnostics policy service" to run again
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Feb 8, 2012
I tried to run Windows Network Diagnostics and an error occurred. In the details it said the diagnostic file was 'restricted'.I searched around for answers and found a suggestion to run 'sfc/scannow' in an elevated command prompt. The file checker reported no 'integrity violations' but the Windows Network Diagnostics tool suddenly worked! (in the 2 year life of my Sony Vaio I don't recall it ever working before).The problem: when I next turn on my computer after it has been shut down, the Windows Network Diagnostics tool has stopped working again - unless I run 'sfc/scannow' - then it runs fine. [code]
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Jan 3, 2012
I am having serious corruption problems with my hard drive. I have reinstalled windows a few times now, but it always ends up being unable to boot. At the moment, my computer cannot even boot up in normal or safe mode, all my restore points have been deleted, and startup repair cannot do anything.After backing up my data and running a test with the Seagate SeaTools diagnostics in DOS, it was reported that there were bad sectors found on my Hard Disk. But I actually can't use this software to repair the bad sectors tough since it's a Western Digital drive. Is there any software that I could download to repair these bad sectors, or am I going to have to replace
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Feb 27, 2009
How to Run a Windows 7 Power Efficiency Diagnostics Report ?
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Jan 23, 2012
recently from past one month i am having low memory problem. i need to restart my laptop and every things ok for sometime. i have kaspersky internet security and also i did a malware check using malware bytes. nothing came up. i also notice that when playing movies in Internet or vlc the computer the video seems to freeze for about two seconds and back to normal. i am adding the dump files and also a screenshot of resource monitor. my laptop seems very slow for the past month as well. i did a windows memory diagnostics and everything was fine.
here are the specs of my laptop:
make: hp pavilion dv-3 2360ee
processor: intel i3 m330 2.13 ghz
ram: 3gb
system: 64 bit
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Jul 31, 2012
How to find out what type of Windows memory diagnostics test was chosen. I know that the results are psoted in windows event log but I don't know which number or line corresponds to what type of test was used (standard , default or extended). I don't remember what type I've chosen and I really would like to know how to determine it by files in event log.
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Jul 13, 2011
Im having screen freezes every couple of days. My whole computer just freeze what its doing.Been
-on word
-on a game
-watching movies
-transfering data
So no specifi thing sets it off.Cant alt-cnt-delete.Its like a screen shot of my computer and watching a picture. Cant even move the mouse.My keyboard can change colours via buttons on it (logitech g110). I cant even change the colours coz its like the whole pc is in a time freeze..Due to this i dont get an "windows had an unexpected error" message when i restart the computer...
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Jan 15, 2013
I have recently run a virus scanner from mcaffee stinger. I had several virusus and it removed them. Although there gone I had just booted my laptop and it wont let me connect to the internet. It said limited access on the icon. I troubleshooted the windows network diagnostics and it said this. Problem found windows could not automatically detect this networks proxy settings. Whatever I try to run as administrator it will come up with an error saying
C:/Windows/system32/cmd.exe <-that was an example the name changes for different items.
I basically cant use it at all now. I go to the control panel and click right click properties to disable and it will come up with the same error. It also said windows has encountered an error saving the wireless profile specific error: the data is invalid.
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Oct 8, 2011
I have noticed that a number of videos in my archive have disappeared. It is not a high percentage of the videos, just one here and there. Diagnostics show nothing wrong with the storage drive, nor anything else that I can think of. At first I thought it must have been due to me accidentally deleting a file, or not really having saved it as I thought that I had, but I now know that is not the case. I'm accustomed to what usually happens when a file becomes corrupted, it just becomes unusable, but still remains visible to the file manager and other programs, but I'm wondering if it might totally disappear?
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Oct 28, 2009
I am trying to upgrade Vista to Windows7 Home Premium and I got this message after the installer copied ~2GB of files on my PC:
"setup can't continue. restart the computer and restart setup. when prompted try getting the latest updates."
I restarted the PC and restarted the setup and I got the same message. I updated the Mother Board Bios and restarted the setup I got the same message. I have tried both options (get update and no update during the setup). And it didn't work.
I do not want to do custom install (fresh install) on my computer.
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Dec 15, 2009
i am using windows 7 (norton 360) with my whole hard disk encrypted.
when i have been on the internet for say 3 hours i get at least 3 crashes (mouse pointer will not respond and ctr alt del will not respond.
my daughter says that windows 7 is prone to crashes. could my problem be due to the encryption? or is it due to a fault with windows 7.
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Aug 29, 2011
i've had this pc for a year almost now and it just started to freeze at random moments for like 10 seconds, but after that it return to normal. it can really be annoying while watching Internet or something the sound gets really irritating. the picture stays the same, and after few seconds it just quickly rewinds in few pictures.
pc config
cpu : intel core 2 quad cpu q8300 2.5ghz
mother : asrock p43de3
memory : xms3 (ddr3 2x2gb)
graphic : ati radeon hd 5850
supply : cx600 corsair
if anybody can help i would be grateful.... and yea i think (but im not 100% sure) the longer the pc is up and running the more often it will happen... and it happens while im watching Internet most of the time (or any streams). it doesn't happen while i'm playing any video games or anything like that (maybe it does but it is rare).... and it can happen while im on desktop just copying some files any that.
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Sep 6, 2011
I run WIn7 32 bit and when i right click on my mouse, it says windows error and the screen freezes
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Mar 30, 2012
Obviously I use Windows 7 since i am posting in this category. I am in desperate need of some assistance. My computer lately has been lagging or momentarily freezing when I open a program or window. The most disturbing problem is that my laptop shuts off whenever it feels like it. I had to do a System Restore just to get it to turn on yesterday. Luckily I have come acrossI have a working knowledge of computers, enough to get me by so far, but this is way out f my league. In case the info is important I use AVG for anti-virus and also Windows Advanced Care (recommended by a friend). My computer is used mainly for gaming so I would love to get this fixed ASAP since shutting down mid boss fight is highly irritating.
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Jul 22, 2009
why does my firefox browser freeze when i right click the very top aero part of the window?
im on Windows Rc 7100
and this seems to be the only problem i have
it also does this when i hold right click on WMP
any ideas y?
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Nov 12, 2009
On many occasions, after I close IE8, seems like iexplorer.exe freezes. I can open Task Manager via Ctrl+Alt+Del but it does not respond to any mouse/cursor action. Therefore I can't "End Process" since the window does not respond. I can see two iexplorer.exe processes still running but I cant terminate them.
The workaround is to "Log Off" and then log back in. I am the only user and have full administration rights.
When I log off, I can see all pending actions blink momentarily before I am logged off. Ex; Start pullup opens, Taskbar right click popup shows up, etc.
Other than that it seems to work fine. Only four (4) add ons on the Browser; IDM, AVG, Adobe and Google.
SpyBot, AVG and Malware Bytes don't find anything wrong.
Any suggestions?
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May 25, 2009
Every time I click on a gray scrollbar and drag to scroll, Windows 7 freezes. I notice this most in explorer (first happened in control panel), and it seemed to be just a problem with any scrollbar in explorer, but then it happened in OpenOffice too.
In Firefox however, there doesn't seem to be a problem. I have just installed Windows 7 RC (32-bit) on my brand new computer, so surely not a virus/malware issue. All drivers up to date.
I'm able to reset or hard shutdown. Cannot Ctrl+Alt+Del.
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Apr 6, 2009
every time i move my mouse, my mouse will freeze for few sec. Also while it' freezes, the plug and play sound is played.
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Apr 29, 2009
I have recently installed windows 7100 x64 on my acer 5920G laptop.
t7300, 8600mgt, 2gigs of ram
antivirus: nod32 v4.
The problem is that after a period of time of using my laptop (movies, browsing,...) it just ends responding. (I'm talking about 10-15minutes of use) for example:
Im watching an xvid, the xvid freezes, I say '**** not again'. Then I try to exit the mediaplayer and get to my desktop, try to get to the taskmanager but can't. Then it freezes. The hdd light remains on and stays like this. after this I do a forced shutdown but pushing the button for 7sec.
This same problem also occures when I'm on the net with my mozilla firefox browser, I don't know about the other browsers but I'm guessing that they would have the same issue.
All my devices work fine except for the intel turbo memory (pci memory controller) for wich i can't find a driver... there's another thread about it on this forum but the people don't seem the have the same problem I'm experiencing.
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May 12, 2009
Im using Windows 7 RC 64 BITS and i have one soundcard "C-Media CMI8738/C3DX Audio Device PCI" in my computer and every time that i click on the XEAR 3D icon to configure my audio, my computer freezy...he just stop working and i have to restart.
I try to download the last driver from C-MEDIA website but it doesn't work.
Is there's something else i can do?
I have one home theater 5.1 in my PC and i cant use the 5.1 CH because of this, i need to configure with this C MEDIA XEAR 3D.
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Jan 25, 2010
I have a problem with my computer. It started when i play world of warcraft. Sometimes the game would freeze but i can still see the mouse cursor move around it would stay like that for about less then a minute and then continue like normal. It would happen a few times when i played.
Now its starting to do it when im not playing the game it happens if im browsing the Internet or messing around wint a media player or with anything i have installed on my computer. it just stops and says that its not responding for about a minute and then its working again. i don't know what it could be.
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Jun 16, 2012
What would cause some of the games and printing flicker and freeze on me?
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Feb 28, 2010
I am on a 640 GB western digital HDD running Windows 7 Professional.
The symptom is that the computer RANDOMLY - no pattern to the freezing whatsoever- freezes. During this time, whatever sound was playing will stutter for a while, the screen will remain frozen with the image that was last on it. Their is no keyboard response, numlock etc... or mouse response.
Upon restarting, the event log has no recollection of what caused the issue. I have checked,many, many times, over the course of 3 weeks now. The only error it contains is the one stating that the computer unexpectedly shut down. Nothing else is pertinent.
I have all the latest drivers, for everything, BIOS updates, etc... as well as windows updates.
On top of that, i have reformatted my computer, and the problem still persists, but here's the kicker:
On a secondary drive, running windows XP professional 64 bit, the computer works just fine, never freezes at all, so i doubt its any hardware component, i have left it on for days to test this, and it still functions properly.
Specs:
E8500 Intel processor, core 2 duo 3.16 Ghz
8 GB of RAM
Cross-fire setup: two ATI Radeon HD4850 series cards
All on a Gigabyte EP45-UD3P motherboard
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Feb 3, 2013
Whenever i add torrent pc freeze at statup(desktop) for 10seconds to 2 minutes depending upon the size of torrent.
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Jul 9, 2011
I have an HP dv6 notebook with Windows 7 64 bit home premium edition. When I start up, my computer freezes. I have to log off then log back on to do anything. All updates and drivers are current. The only seems to be is with the virtual wi-fi adapter. I can't find a trusted site to download one. The device manager says everything is working properly.
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