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Internet Via LAN Not Working


The connection between your access point, router, or cable modem and the Internet is brokenThe connection between your access point, router, or cable modem and the Internet is broken

The network gateway is accessible, but Windows couldn’t receive network traffic from the Internet. Detected

Your broadband modem is experiencing connectivity issues Not run

The default gateway is not availableThe default gateway is not available

The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway. Fixed

Reset the "Local Area Connection" adapter Completed
Investigate router or broadband modem issues Not run


Issues found Detection details

6 The connection between your access point, router, or cable modem and the Internet is broken Detected

The network gateway is accessible, but Windows couldn’t receive network traffic from the Internet.
Your broadband modem is experiencing connectivity issues Not run

Restart your broadband modem: 1. Unplug or turn off the modem. 2. After all the lights on the modem are off, wait at least 10 seconds. 3. Turn the modem on or plug it back into the power outlet. To restart a modem that has a built-in battery, press and quickly release the Reset button. If this doesn't fix the problem, contact your Internet service provider.

6 The default gateway is not available Fixed

The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway.

Reset the "Local Area Connection" adapter Completed

This can sometimes resolve an intermittent problem.

Network Diagnostics Log
File Name: 793F27C0-9D3C-4460-BE18-A8E93D016BBE.Repair.Admin.1.etl

Investigate router or broadband modem issues Not run

If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.


View 3 Replies (Posted: Jan 3, 2010)

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