Cannot Install Update 'Acer Chrystal Webcam' After Downloading?

Nov 27, 2012

Cannot install update 'Acer Chrystal Webcam' after downloading I must Delete the currant version but that version will not Delete.Could it be about 'Windows Installer?

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Windows Update was telling me it was downloading an update but it just stayed at 0%. When shutting down I get the message Windows is configuring Updates etc. but nothing happens so I have to turn the power off. I tried restoring to an earlier point but it keeps happening, even with Automatic Updates turned off.Which leads me to believe there's some temporary files or something at work here.Currently I have disabled the Update service & everything is fine. What I want to know is which files I can delete which will hopefully solve my problem?

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I'm out of ideas. I've been running Win 7 on this machine for more than a year without issues in updating etc. Now it will not search or update/install critical items. I'm running Symantec (even tried turning the firewall off without any success). I get an error code 80072F7C. When I run hijackthis, I get an error message that my system denied write access to the Hosts file. I proceed with the scan but am unable to produce a log file. I've included a screenshot from the windows update error as well as the error I get when trying to run hijack this.

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Tried installing the updates individually and from the Microsoft Download Center. I also ran Microsoft FixIt, but that didn't help. I have been able to install other windows updates with no problems at all, but I can't download them. I believe that there is still a rootkit on this computer so I think that it may be the source of the problem. I have tried to remove the rootkit in the past, but I am not going to buy a whole new version of windows because of the rootkit.

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