Can't Shut Down Windows 7?
Jun 1, 2011
While waiting for my new netword card, I was using a USB cable to operate my temporary cable modem (Motrola Surfboard). I installed the drivers right from the CD and it worked well for a day or so until it randomly stopped working. I also couldn't shut down the computer as it would just hang there but I was able to shut down just fine the day before (With the Surfboard plugged in).Now that I have my new NIC installed, I can browse just fine, but I'm unable to shut down without it restarting on me. Meaning I have to hold the power button.I'm using my old cable modem and connected via ethernet. Also, I'm using a new keyboard which is also connected via USB.
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Mar 6, 2011
I've been having problems with shut down...it won't finish at all. I end up unplugging and pulling the battery to shut my laptop off.
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Dec 21, 2011
I have been receiving is that, whenever I try to shut down my computer, it will go to the 'shutting down' screen as usual, bu the shutting down would stay there forever, and does not do anything. This results into shutting down the computer manually by pressing the power button on the CPU. It is very frustrating because when this occurs, it gives off further errors and computer becomes abit unstable. The next time I had logged in (today) I received the folliwing message upon windows starting up. This message happens to ocur after the pc was shut down manually.
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Jul 24, 2010
PC is a Gateway FX series specs:Windows 7 64-bit (upgrade CD from Vista)
Intel i7 950
GeForce GTX 285
8gb RAM
Avast! free home virus
The issue is that any time I play ANY game, when I try to shut down the computer, it stays at the "Shutting Down" phase forever and then after 15-20+ min, sometimes it re-starts itself. Of note, is that when this happens and I manually shut the computer off, and turn it back on I get a "Windows has recovered from an unexpected shutdown" message. and the error ID is BlueScreen-something.
This does NOT occur when I use the PC for anything else such as browsing the internet. No matter what game it is, any time I play a game (not counting minesweeper, solitaire, etc), the computer will not shut down. All drivers seem to be up to date. Any ideas on what could be causing this?
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Jun 9, 2011
I have Win 7 64-bit on my new system, and I've noticed that the HDD LED constantly chatters. It never goes even a second without some disk activity.
I can't compare this to XP, because my XP machine doesn't have an HDD LED (or it's broken, or it's not wired, whatever). My XP HDD is 8 years old and still going strong, though; and that's the sort of reliability I'd like in my new system. That's 8 years of almost 24/7.
In the Win 7 resource monitor, there's usually a bunch of processes using the disk; but if I remain quiet, the long term steady state comes down to NLS and System processes. I can (and may) disable NLS, but I can't disable System. If I suspend NLS when System is the only other process shown, then the disk usage graph clears, but the HDD LED flickering continues. If I suspend System, the LED flickering stops, but then I suffer the predictable consequences.
Not entirely related, I also noticed that early on, for the first several minutes after boot, I get a considerable number of page faults. Seems kind of silly since my RAM usage never goes over 15%, but it's not problematic. The page faults do cease eventually.
My questions are these:
1. Is this constant chatter a Win 7 thing, or does XP do this also?
2. Does anyone have insight as to why the System process would be constantly accessing the HDD and/or how I can stop it from doing so?
3. Since the I/O graph may be cleared (with patience), even though the LED activity continues, is it reasonable to believe that the LED activity is just a tease and no actual I/O is happening at that time?
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Jan 7, 2013
Unfortunately this contributor is untracesble. All I remember was this: Press start > Press control panel> From here on I cannot for the life of me remember what steps
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Nov 12, 2012
I downloaded 3 new programs (1 from disc) 2 off internet and now my PC (Optiplex 745/ Dell: OS Windows 7) won't shut down. I just see a screen and it says "shutting down" but it doesn't. When I use the button on the PC same thing. When I boot up all is fine. I have to unplug it to shut it down.
-Network adapters
-Your NIC properties
-Power management
Uncheck "Allow the computer to turn off this device to save power" and it shut down once and went back to same problem.
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Nov 23, 2012
I haven't used this computer in about a month, but it doesn't shut off/restart when I start windows 7. It just says "computer is shutting down" and stays that way. A few things:
- I put my flashdrive in the usb and left it in today, but had the same problem without the flashdrive
- It will shut off at the log in screen, but that is it.
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Sep 19, 2010
I have a three month old HP DV7-3085dx which suddenly stopped shutting down correctly. I hangs at the "shutting down" screen. I have to power it down manually to shut it off then of course I get the message that windows shut down incorrectly. I'm at my wits end with this. Today I restored the laptop for the fourth time back to when it was new. I used Mozbackup and even that didn't work with the Thunderbird backup so I lost all my contacts. It worked fine with the Firefox backup. I'm attaching the file that was in the minidump directory as several other posters were instructed to do.
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Jul 7, 2011
I am running windows 7 64 bit on my desktop PC. I have had it for...something like a year and a half now. And just in the last couple weeks I have suddenly had this problem. The issue is that my Windows apparently cannot shut down properly. It shuts down, there is no hanging up or anything. Any time I shut down or restart, it goes to the blue "Shutting Down" screen and message, the cursor does it's rotating "timing" thing, and then the system shuts down. But when it restarts, I get the "Windows did not shut down successfully" and it asks me if I want to start in one of the safe mode variations, or to start normally. Every single time. Windows shuts down, but then restarts and tells me it did not shut down properly. And many changes I made before shutting down were not retained, but some are. For example, I patched a game, and that information was retained on restart. But I moved some desktop icons around, bookmarked some pages in Firefox, closed Firefox pages, changed msconfig for a clean boot, and none of those changes were retained.
I have gotten a screen freeze and BSOD a couple of times in the last few weeks as well, but only a couple of times, while the "failure to shut down properly" problem happens with every single shutdown and restart I do.
I'm losing my mind a bit here. The only real practical problem it's causing me at the moment is that every time I restart my computer, I have to rearrange my desktop icons, and every time I open Firefox, it wants to restore a session I had closed and exited from, and I can't bookmark any websites. It's annoying, but doesn't keep me from functioning.
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Aug 1, 2011
I have an issue with my computer and Window 7 that I was hoping you could provide insight on how to fix. Recently I have noticed that Windows 7 doesn't want to shut down. Heck, it doesn't even restart and Hibernate. When I go to Shut down the only option it provides is Log Off. You can shut down after the the computer Logs Off my account, but this wasn't the case before.
I also feel it might be important to note that the computer prevents me from entering the Task Manager and Ctrl- Alt- Del no longer does anything.Is this an issue with the OS or could this be something like a Virus.
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Oct 15, 2011
I have a Windows 7 desktop that will not shut down. Have to do a hard shut down every time.
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Dec 30, 2011
After running Windows Update I hit the restart button and get the dialog "Windows is Configuring your Computer 15% Complete". Finally after a while it says "Shutting Down" with the spinning circle, but never shuts down. After 90 minutes or so I shut down with the power button.On restart I get the message Windows did not shut down normally. It only happens after the updates. Normally it shuts down fine
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Feb 26, 2011
i have a windows 7 home premium dell xps 15 laptop, and when i close the lid (when being on) and then come back like maybe after half an hour or an hour and open the lid i have to press the on button for 2 sec to start it up, then it says windows did not shut down properly.
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Feb 17, 2012
I just received my brand new computer yesterday. It runs like a dream and I was loving it. There is one problem though, and I haven't ever seen this before, I am hoping maybe someone can shed some light on this. When I hit shutdown, it will act like it is shutting down. But it seems to freeze on the Windows is shutting down screen, the little circle shown no more progress. I can hear my hard drive power down, and it shows no more activity, however the case stays on and the Shutting Down screen stays up. (this is my first 64 bit)?
Windows 7 Pro 64 bit
Gigabyte Z68 motherboard
16 GB ram
Nvidia GTX 560 2 GB
Intel i7 3.4 GHz
When Win 7 came up I accepted the let Windows choose for me as I just wanted to get WoW downloading (it takes forever)..
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Mar 8, 2012
I have 5 windows 7 machines on a windows 2008 domain. Only the windows 7 machines from time to time do not log off.You log off at night and come in the next day and it still says logging off on the screen the only thing to do is press the power button and shut down.
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Jan 11, 2013
i run Windows 7 x64, at times when i ask to shut down, it does this and 1 second later it restarts, any i dea what might cause this?
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Jan 31, 2013
I notice that after the completion of the work (including rebooting) jumps out a window, but do not have time to see what it is. The computer quickly restarted. After the launch of Windows 7 Ultimate system freezes, the screen background image and all. In the applet, again after the restart before it starts a black screen with text error: Windows did not shut down successfully. If this was due to the system not responding, or if the system was shut down to protect data, you might be able to recovery choosing one of the safe mode configurations from the menu below .
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Jan 15, 2013
I get some different messages when i try to shut down Windows. Sometimes i get a message that a program is running, and sometimes it just says "shutting down". I waited up to 2 hours but nothing happends. I have of course tried Ctrl-alt-delete, and the task manager, but all the proceses running seems like legitimate windows processes.Also Java has trouble installing, i cant check my harddisk for errors, I cant defrag, disk cleanup doesnt work, and some programs wont uninstall, even i safe mode. I have also tried system recovery, but even from safe mode it wont work.It also doesnt list recovery points from further back than January.I have installed 2 Malvare/virus removal programs, Avast and Malwarebytes, but they dont find anything wrong.
I have tried to deactivate Windows security essenstials, and also the Firewall in case they where making trouble. I have also set the Windows update to manual. Nothing works.I have tried Windows support, they werent up and running today ! I just got an error message.So what can i do ? Windows 7 came preinstalled on the computer so i dont have any boot CD/DVD.
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Jul 16, 2009
How to Create a Shut Down Windows Shortcut in Windows 7 ?
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Oct 6, 2010
After I forced shut down my netbook by hitting the power button, I get the message force shut or cancel whenever I shut down. Is there anything I can do to turn the message screen off? I had to power off when my netbook hanged. Since then the force shutdown or cancel message always blink when i shut down
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Nov 22, 2011
I've had this happen a few times now - I tell my computer to shut down and it takes forever. It took at least a half an hour last night - and this was with no updates.
Is it my SSD? Do I need to do a reformat? Is it something else entirely?
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Jan 15, 2012
I'm not sure what's happening but I have a feeling it's either Win 7 or a hard drive about to fail. Starting this morning I had a lock up of my PC which I then had to turn off the power to the PC and then restart it. I started getting the "reboot and select proper boot device" prompt which with past computers has meant a hard drive was dying. I'll power it off again and it'll boot normally into Win 7. I will leave my PC on and then after 20+ minutes, it will reset and the prompt will come up again. Now my main concern is that I don't know which HD could be failing. I have a 120 GB SSD as well as 1 TB HD.
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Feb 10, 2012
have installed a new sound card as my on-board pin had broken,now when i try to shutdown my PC will not fully shutdown.i have to hold in button to turn off , witch means it now starts up in safe mode, i have updated all drivers and disabled and enabled all hardware but to no avail.
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Mar 26, 2012
When I shut down my PC (Compaq Presario CQ5600y/AMD Athlon) running Windows 7, I get a quick message that says something like program running force shut down? (although nothing is running that I know of). It only started doing this this week. Once I click on the "force shut down" button, my PC shuts off fine, but I would like to know what the "force shut down" is all about.
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Dec 9, 2012
I have Dell Inspiron 1545 Intel Core 2 Duo CPU (T6600@ 2.20 GHz ). I have update the OS from W7 32 bit to 64 for for the same 3 GB RAM for high end computing purpose. I have updated all the drivers available to Dell official website through downloading.Now, I am experiencing 1. More PSU Noise ( i.e. ) It runs all the time.2. Slow browsing ( for Chrome as compared to earlier ) 3. And mostimportantly,Unexpected Shut Down of system. i.e. Without any warning.I will request you to suggest what can be done to basically stop the shutdown. Also, I am planning to increase the RAM in the system, can anyone suggest How much RAM can be increased for my system
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Jan 31, 2013
My son has just replaced his psu, cpu, motherboard etc in fact all parts since his last psu blew up all his parts, everything new, he has new psu and its making buzzing noise and windows 7 is freezing on shut down and having to manually turn it of, not sure if theyre related but any advice would be welcome, i think they diff issues and the psu could just be a noisy one but with last one blowing up hes worried as made a similar but noisier electical noise, new one is a seasonic x650
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Feb 10, 2013
my computer did not shut down correctly last time, and now when I boot up the system, a DOS-style screen pops up saying "Windows did not shut down successfully" and prompting me to start it in Safe Mode or start it normally.Regardless of what I choose, it goes to the "Starting Windows" screen, and shows the Win7 animation, then it shows a black screen with just a mouse cursor I can move around, but nothing after that. Normally it shows the Win7 login screen. Ctrl + Alt + Del does nothing... I've tried powering off the tower entirely and unplugging and then powering back on, but I always get the same Safe Mode prompt, and the same black screen.
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Jul 27, 2011
I have a HP desktop with windows 7 on it. lately(the last 3 or 4 days) when I shutdown windows goes through the shutdown process, my monitor goes off, the power light blinks and windows restartshave done a system restore, and scanned with my antivirus software with no resolution to the problem.
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Jul 12, 2012
I upgraded my computer from Vista to Windows 7 (tech do it at Best Buy). Didn't have problems until a round mid June. Uninstalled some programs, did scans with Malwarebyts (found a bunch of malicious software), cleaned with ccleaner. Cleaned c drive. Scanned for viruses with micorsoft security essentials (nothing found). When I try to install my new webcam computer shows blue screen with ... windows has shut down to avoid damage and today I it was doing scan for viruses and froze again. Sometimes computer shuts down while simply clicking on a link in a website. A few weeks ago I used ccleaner to clearn up the registry and I fear something may have happened then as I've recently read that one should not mess with the registry. There are some other things I've tried but can't recall at the moment.
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Oct 27, 2010
I am receiving the message that my computer has recently recovered from an unexpected shutdown. Actually it is happening on two of my PCs that are both running Windows 7 and Office 2007. Both are aslo running Avast for virus protection. One PC was purchased about 3 months ago and the other is over 3 years old so I do not believe this is a driver issue. The problem began on both machines immediately after each received the latest updates from Microsoft although they received them on different days. These updates contained 16 patches that were mostly critical security updates and none contained driver updates.The attached dump files are from the newer of the two PCs.
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