Audio On HD Audio Bus Not Found

Sep 18, 2008

A new machine with a new XP build who is unable to hear audio from his machine. After taking a look at his machine I noticed he had no audio driver installed. Thinking that this was a simple fix I attempted to re-install the Realtek HD Audio drivers that are included with the machine (HP dc-5750). After installation and restart I receive the new hardware detected prompt and I navigate to the directory with the .sys file in it. When attempting to install it the wizard states that it was unable to locate the drivers. I know the drivers are correct and I have even attempted to download updated drivers.

This is when I started to search the forums, all stating to remove the drivers and remove the UAA hotfix from Microsoft and re-install both. (UAA first then drivers) This failed to produce any results, so I looked around more and found an article stating I needed to extract the files into a folder and direct the new hardware wizard to the commonfile folder in the folder. This left me still without sound or a working driver.

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logfile of trend micro hijackthis v2.0.2
scan saved at 05:44:24, on 14/04/2008
platform: windows xp sp2 (winnt 5.01.2600)
msie: internet explorer v7.00 (7.00.6000.16640)
boot mode: normal

running processes:
c:windowssystem32smss.exe
c:windowssystem32winlogon.exe
c:windowssystem32services.exe
c:windowssystem32lsass.exe
c:windowssystem32ati2evxx.exe
c:windowssystem32svchost.exe
c:windowssystem32svchost.exe
c:windowssystem32svchost.exe
c:windowssystem32spoolsv.exe
c:windowssystem32acs.exe
c:program filescommon filesapplemobile device supportinapplemobiledeviceservice.exe
c:progra~1grisoftavgfre~1avgamsvr.exe
c:progra~1grisoftavgfre~1avgupsvc.exe
c:program filesivt corporationbluesoleilbtntservice.exe
c:program filestoshibaconfigfreecfsvcs.exe
c:windowssystem32gearsec.exe
c:program filesgooglecommongoogle updatergoogleupdaterservice.exe
c:program fileskservicekservice.exe
c:program filescommon filesmicrosoft .....

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