Debugging :: BSOD Playing Hearthstone (Win 8.1)
Apr 21, 2014
I've attached the requested logs, as mentioned in the instructional posts relating to BSODs.
Some background to what happens:
- I open Hearthstone (through a Battle.net launcher)
- At random points in the game, I get a BSOD with either a BAD_POOL_HEADER or DPC_WATCHDOG_VIOLATION
What I've done:
- Checked on the Sony VAIO Update Center for any updates
- Run a Windows Update to ensure I have the latest patches
- Checked the Intel Website for any updated drivers
Worth noting:
- The wireless card drivers are higher than the version stated through VAIOUpdate (I don't know how I managed to do this). However, when I run the VAIOUpdate to set this to the right version, it fails to install. Should I rollback to the version listed in VAIOUpdate?
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Nov 2, 2013
I have an issue with bsod that keeps happening when I play bf4 all the threads say to post here to get to know what program is issueing. 0n reading the dump file to know what program / driver is the issue.
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Feb 26, 2014
I just purchased a new SSHD for my HP DV9830US laptop that was running Vista 64-bit. Purchased Windows 8.1 for a clean install on the new SSHD.
I noticed I would get random BSOD doing different tasks and what-not. Updated my BIOS and some other random drivers, and it seemed to fix the problem for the most part.
Then I installed Steam and Counterstrike, and while playing, the game will freeze and my system just does a hard reboot midgame after the freeze. The audio file that was last playing during the game does a repetitive laggy sound during the freeze.
I have used the SF_Debug_tool and attached the file.
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Jun 2, 2014
Happens through the normal pc use.
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May 9, 2014
Having some BSOD since i installed Windows 8.1
*first BSOD, when i was playing Battlefield 4 Online
*second bsod I'm playing War of Mercenaries (in facebook)
*third bsod I'm playing War of Mercenaries (in facebook).
and some random bsod.
I attached the SF_Diagnostic_Tool SF_09-05-2014 in the attachment.
Speccy:
[URL]
MiniToolBox:
Code: MiniToolBox by Farbar Version: 23-01-2014Ran by Bryan (administrator) on 09-05-2014 at 19:17:54Running from "C:UsersBryanDownloads"Microsoft Windows 8.1 Pro (X64)Boot Mode: Normal***************************************************************************========================= Event log errors: ===============================Application errors:==================Error: (05/09/2014 07:13:56 PM) (Source: Application Hang) (User: )Description: The program LiveComm.exe version 17.5.9600.20413 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.Process ID: e54Start Time: 01cf6b770ef6b5ffTermination Time: 4294967295Application Path:
[code].....
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Jul 25, 2014
I was playing minecraft then suddenly BSOD happened.
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Sep 15, 2014
Keep getting BSOD when playing games like CS GO or CoD Ghosts.
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Jul 23, 2014
I recently purchased a 2nd hand PC back in June and unfortunately have experienced about a dozen BSODs when playing games.
They seem to occur randomly. There has been times where I have been able to play games for hours without BSOD at all.
I thought it was an issue with my graphics card drivers so I updated them to the latest version (I believe AMD 14.2) but the Blue screens continued to happen. I restored the drivers back to default and that is what I am currently using.
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Sep 15, 2014
Im having an issue, every time i play BF4 i get this BSOD, its somewhat annoying, and i have a Fresh install of Windows 8, and I have a R290X Graphics card and I have downloaded the appropriate drivers which are 14.4 ....
Happened again but this time the screen is all scrambled i have attached a new set of BSOD file ....
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Aug 5, 2014
I've been getting a BSOD on and off for a long time now. I got one everyday for a couple days and haven't had one since, but I got one today so I've decided I need to fix this. I know this is a Windows 8
MSI GE70 laptop
Windows 7
Intel Core i7-4700 CPU @2.40 GHz 12 Gb RAM
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Jun 9, 2014
Recently my PC has been getting BSOD while playing games and even once on Boot?
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Feb 17, 2014
I often play League of Legends, but in the last two days my computer has given me a BSOD three times, with the error Driver IRQL not less or equal. Before every time this has happened it has told me to close League of Legends, because there is not enough RAM to support it. I know this isn't the case, because I have 8 gigabytes of RAM and I don't have many background processes (in the task manager it said I was using a total of 33 percent before the time of the crash.)
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Oct 30, 2013
Using dual monitors seems to be when the issue is caused and around times of increased mouse activity, only happened when playing league of legends so far.
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Jul 6, 2014
Everytime when i am playing Watch Dogs i get an BSOD after several minutes.
The minidump says:
Unable to load image SystemRootsystem32 toskrnl.exe, Win32 error (see attachment)
Update:For the last two/three hours i ve bin playing CoD Ghosts and Black Ops II and no problems. the BSOD's only appear during Watch Dogs
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May 23, 2014
I keep getting those damn BSOD's after playing for about 20 with 30 minutes. Every thing is up to date so I don't see what is wrong... The funny thing is that I get those BSOD's only when I play BF3, it doesn't even happen to BF4!
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Jan 27, 2014
my computer crashes every time I play any game I have. So, what the problem is from the crash report I have or do I have to do a total reinstall of everything?
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Aug 21, 2014
I'm getting BSODs when playing Portal 2 on steam 30 mins - 2 hours into the game). I'm using windows 8.1 (upgraded from 8.0 key) and have fairly new hardwares installed recently. Outside of Portal 2 I have not encountered any other BSOD errors, including a 6+ hours session in Tomb Raider 2013 which may rule out overheating etc.
I can't recall the error ID on the BSOD screen because it was fuzzy. But this happened twice today and yesterday. All I could find in the eventviewer is Kernel-Power and BugCheck
@~ 2014/8/21 21:44:36
@~ 2014/8/22 12:40:55
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Jun 8, 2014
Processor: AMD FX-8350 CPU (8x 4.00GHz/8MB L2 Cache)
PowerDrive Level 1 - Up to 10% Overclocking
Memory: 16 GB [4 GB X4] DDR3-1600 Memory Module - G.Skill Ripjaws X
Video card: NVIDIA GeForce GTX 650 - 2GB - EVGA Superclocked - Core: 1202MHz
motherboard: Gigabyte GA-970A-UD3 -- AMD 970
Had this computer since jan 2013 custom built from ibuypower and been having this problem since i got it. At first only got bsod from playing steam games like dead island after 30-60mins. Now i may get them about 2 times a month from just casual use. Bsod are usually different (irql not less or equal, system service exception) but always same driver fault which is ntoskrnl.exe.
I have swaped the graphics card with a similar one, no difference.
I have done 1 memtest for about 12 hours with 3 passes no errors.
I posted the latest minidump...
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Sep 15, 2014
I am having trouble with system stability playing games. I suspect it's overclock related, but I've fiddled with so many settings and can't get it to stay stable. I have looked through the logs some, but I don't really understand what I'm looking at.
Is there somewhere else I can look for a guide to understanding the info that the SF Diagnostic Tool compiles?
System info:
i5 4690k @ 4.2 GHz
PowerColor AMD Radeon R9 290 PCs+ 4 GB
Gigabyte Z97N-Gaming 5
Kingstone Fury 2x4 GB DDR3-1866
Samsung 840 EVO 500 GB SSD
Seagate Barracuda 3 TB 7200 RPM HDD
Silverstone SST-SX600G PSU (600W, 80+ Gold)
Other things I've done:
-Stress test with AIDA-64 - no trouble, can run for hours and hours. Highest CPU temps under stress ~74C
-Run Memtest86+ for 10 passes - no errors
Run graphics benchmarking/ stress testing with no problems (Furmark, Unigine Valley/ Heaven)
Monitor temps on everything - CPU never goes above 75C in stress testing, mostly averages mid 60s during stress testing, low 30s at idle, and 50s gaming. GPU stays very cool, never surpassing 70C even in extended stress testing
Update motherboard and GPU BIOS
Update drivers to most current manually
The BSOD problem occurs usually after about an hour or so of gaming, sometimes less. I never get a BSOD with a message, just a stutter, then blue screen usually with a buzz coming through the speakers, then a forced restart. I can reproduce it if I run AIDA-64 and add in GPU stress test along with all the others or even if I run AIDA 64 with regular stress test and the run something like Unigine Heaven concurrently. Doing that usually produces the crash within several minutes. Event logs from the restarts always show error 0x124.
Another (unrelated I think) problem I recently had was with high latency producing audio stutter (usually with music, not noticed during gaming). I fixed this when I was going through all my drivers and updating. It seems like it was a problem with my NIC driver.
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Jul 26, 2014
I'm having DRIVER_IRQL_NOT_LESS_OR_EQUAL at some point of The Walking Dead : Season 2. It seems like I'm the only few who has this issues, so I wonder what's wrong with my side.
For the record a few days before this I messed up with my Intel VGA drivers to fix my brightness issue (reinstalling between new and old version back and forth) so I wonder if that's the cause.
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May 24, 2014
I am currently having problems playing DOTA2. It keeps on freezing at some point, or having BSOD. This only occurs in DOTA2 and only happened today (been playing Dota2 for years now).
Here are my laptop specs:
----------------------------------
01 - Operating System
----------------------------------
0101 - Operating System : Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.140309-1509)
0102 - Language : English (Regional Setting: English)
0103 - BIOS : Default System BIOS
0104 - Processor : Intel(R) Core(TM) i3 CPU M 380 @ 2.53GHz (4 CPUs), ~2.5GHz
0105 - Memory : 2048MB RAM
[Code] .....
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Feb 20, 2014
I have an Asus laptop model X501A. A few months ago I had to get the hard drive replaced which Asus did themselves and ever since then I have been getting BSOD and low memory errors while playing Dota 2. My computer always ran the game fine before this. I can still run the game for the most part but I get the memory error every time. I can usually just close the error and continue playing, but it has gotten to the point where I blue screen multiple times a day during game. I have also heard that Windows 8.1 might be the reasoning behind this as well. I do not know much about computers and I am not sure whether I used the SF Diagnostic tool correctly, but I am attaching the zip file.
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Jun 30, 2014
So, my computer has been getting the BSOD lately for the past month or so. I get at least one BSOD everyday and sometimes two or three of them. From 12 am to now, I have gotten the BSOD three times. It happens when I play games too, but I don't think the games are the cause of the BSODs because they occur even when I'm not playing. I play CS: GO and Borderlands 2 if that will work. The BSODs are always IRQL_NOT_LESS_OR_EQUAL errors and then BlueScreenView says it has something to do with ntoskrnl.exe. I have attached the ZIP file that the SF Diagnostic Tool recommends.
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Apr 4, 2014
I cannot use programm as you recommended, because my windows gives bsod on start.
I was playing DOTA2 (Steam) , then i got BSOD. I got bsods again and again after restarting computer, and trying to restore system.
I have second system on this computer and can access any files on damaged windows, but this system is linux and i can not start your programm to collect crash data.
I can not start in safe mode too...
I am uploading all my c:windowsminidumps folder...
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Apr 28, 2014
I get bsod while playing with fifa 14, and any other games. Recently changed win7 to win 8.1. On win7 also was the same error.
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Apr 16, 2014
My laptop is about 2 months old now and when ever I play games I usually get a BSOD crash within half to an hour every time. I personally have no clue how to fix these problems or read a dumb file correctly.
I have added an attachment with my latest crash logs
I used option 2 tool as well for bsod
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Feb 17, 2014
The BSOD recently appear even just for playing music from iTunes and playing AC4, its never happened before.
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Jun 29, 2014
I have recently gotten a few BSODs while using Windows 7 Home, so I decided to upgraded to Windows 8.1 Pro, I did a clean install and formatted my hard drive during the installation process hoping that it will solve maybe some drive related issues that was causing some of my BSODs.
After installing I am still getting BSODs, it's fine when I play certain games or browsing the net, but when I play one particular game so far on both Windows 7 and 8 it crashes and I get a BSOD, the most recent one I got while playing the game was BAD POOL HEADER with 0x00000019, the BSOD before this one was when I was livestreaming to check if the BSODs are gone that I was experiencing while using Windows 7. I checked the event logs and I kept getting errors about DeviceSetupManager with the code 0x80072EFD on both crashes.
I Googled the code and it says it's something about Windows update error or could be caused by virus. I'm not exactly sure how to fix either of these, I ran Malwarebytes to see if it can pick up anything, but it's clean, I'm using Windows Defender.
I'm also not too sure if it's hardware related since I get BSODs on both operating systems, even though I get completely different codes, BSOD and errors to what I have been getting with Windows 7. But when I was on Windows 7, I was on sevenforums trying to work out what is causing the BSODs and I have done a few things such as:
- running memtest86 for 24 hours and it found no errors
- ran disk check and then system file checker in the command prompt which was 100%.
- ran seatools and that had no errors
- ran driver verifier for 24 hours to try and cause a BSOD, but didn't cause any.
- ran 3 different benchmark tests to see if it's the Graphics card or any overheating issue and it was fine.
- Opened up my case to have a look around, cleared any dusts, reconnected the wires and re-seated the RAM.
- downloaded and installed the latest drivers
But here's the 2 minidumps that I've gotten since the Windows upgrade if any one could take a look at them for me to point me into the right direction to fixing this issue or to figure out if it's either software/drivers or hardware related.
Minidumps: SF_30-06-2014.zip
**Specs**
CPU: intel i7 3770k
GPU: NVIDIA GeForce GTX 660 Ti
PSU: Corsair AX850
RAM: 4x Corsair Vengeance 4GB (16GB)
MOBO: Sabertooth Z77
HD: Seagate Barracuda 2TB
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Aug 5, 2014
My problem is only happening when gaming and at random times, i also have crashes to desktop, but i dont know if the 2 problems are realated. Anyways lately i have been getting some BSODS thats mainly looking to be related to ntoskrnl.exe and ntkrnlmp.exe when i look in "whocrashed"
I uploaded the .zip from the SFD program from your website along with the latest minidump files (080514-4031-01 beeing the latest).
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Sep 29, 2013
I've had a HP Envy m6 laptop for a while now with windows 8 pro and I've noticed that i'm getting very frequent BSOD (Can't be virus since I have Bitdefender). It seems as though they occur 95% of the time while I play the game League of Legends.
I checked out my dump files using BlueScreenView and noticed that i'm getting a variety of errors (REFERENCE_BY_POINTER, PAGE_FAULT_IN_NONPAGED_AREA, ATTEMPTED_WRITE_TO_READONLY_MEMORY, KMODE_EXCEPTION_NOT_HANDLED) caused by a variety of drivers (iaStorA.sys, tcpip.sys, ntoskrnl.exe).
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Sep 15, 2014
I have been having mega issues since I put this rig back together. Tons of bluescreens while gaming, alt tabbing, and switching main monitors to the point that the task cannot be done. I have reinstalled all the drivers I could think of and did a fresh install of 8.1. I'm looking for someone to go over these dump files I have (SYSTEM SERVICE EXCEPTION is the most common error), I will be monitoring this thread closely.
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