User Accounts Created But Not Able To Logon - No User Profile

Feb 17, 2012

I am a lab technician for Microsoft classes at a community college. One of our students somehow messed up his hard drive. The computer is running Windows 7 Enterprise SP1 64-bit. The system has two administrator accounts and one standard user account. I am still able to logon with those accounts and there are SID keys for each of these users in the registry.

Now when we create a new user, the account is created without any problems. The user shows up on the logon page and after running the net user command, it shows up there as well. When I try to logon with the new user, I get a message: The User Profile Service failed the logon. User profile cannot be loaded.

None of the new user accounts show up in the registry. The other anomaly that I see is that the Default User folder is missing in each of the Users subdirectory for the three accounts where I have no problems.

I have read the Microsoft Knowledge Base Article 947215 and none of the methods apply to my problem. I also checked Local Group Policies and the Do not logon users with temporary profiles setting is not configured.

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I'm working on a computer that appears to have gone through the "Windows Recover" virus/malware. The user appeared to do a good job of removing the virus and used System Restore to dial the system back about a week (which unfortunately is the furthest back the restore points go for some reason). Everything seemed to work except for the main users account, which had it's profile locations changed to something like c:usersTEMP.username-PC.000. It was pointing to this directory instead of the original directory. I then opened up regedit and found the entries atHKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerShell Folders all pointing to the wrong folder, so I manually edited every entry to point to the correct folder and restarted.

This ended up working against me. When I logged into the account none of the shell folder shortcuts in the start menu would do anything when you clicked on them. The menu would stay up and it was as if I was clicking on nothing at all; no response.Instead of reversing the edits I had just made manually I decided to try using System Restore to revert the system back to the earliest date, which the owner of the PC said they had done themselves before I got there. I figured the worst that could happen would be it would be just as it was when I first looked at it.After performing system restore I can only log into the Administrator account.Every other account on the system produced the error message "The User Profile Service service failed the logon. The user profile cannot be loaded."

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i am using windows 7. i have never been able to create any accounts other than my administrator account & the one account i use for all my general computer use. i have been using norton 360 with no problems. i have resorted to just using any "log in/log out' links on all the sites my husband wants to use.i am really not all that confident doing anything super technical to fix this, since i don't have a real understanding of different extensions or types of files. i am afraid i could really mess everything up really bad. but, it would just be SO MUCH EASIER & FASTER if i had my account & my husband had his own account.

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seen lots of threads about this error message but not in this context so I'm thinking I might get some joy from you oracle like marvels.

A customer I saw today had a family Windows 7 PC with four user profiles on it. All worked apart from one called Hannah. When selected it started to load but then just showed "The user profile service failed to logon. user profile cannot be loaded"

the account was hardly used (Hannah is 9) so we decided to delete it and make a new one with a different name. For some reason the exact same thing happened!

Reading up on this people say to open regedit and go to HKEYLOCAL MACHINE>software>microsoft>windowsnt>currentversion>profilelist. All the profiles for the three working profiles were there but the profile for Hannah or the new profile I made wasnt present.

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OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Pentium(R) Dual-Core CPU E5300 @ 2.60GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 6109 Mb
Graphics Card: Intel(R) G45/G43 Express Chipset, -1265 Mb
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