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Feb 8, 2012

Both USB ports at my laptop (Toshiba Satellite C650, Windows 7 home premium, SP1, x64) stopped working after plugging in and unplugging several Garmin Forerunner 305 watches in a row. Everything looks all right in the device manage (no exclamations marks). I have reinstalled everything that has something to do with USB in the device manager, several times. Updated BIOS and used Windows update to get all the latest drivers and fixes.I have taken out the battery and let the computer "rest" for several hours without any power supply.I have tried to do some changes in registry key according to these instructions: USB ports suddenly stopped working in Windows 7 RC1 - Microsoft Answers (I managed to delete Lowerfilters).And of course I have tried with different USB-sticks, mouses, external hard drive etc. There is no power in the ports. When I plug in my Garmin Watch it does not charge.I installed and tried two registry cleaners (TweakNow RegCleaner 2011 and Glary utilities). After using them I got some hope back when I got a bit of reaction from one of the ports. A few times after plugging in something it started to install the driver but stopped immediately - telling me that the driver cannot be installed because the device is not plugged in (while it is).

I consider to do system restore to factory settings but before that I have to copy and save everything which is a bit complicated since non of the ports is working. If the restore to factory settings does not work, then I believe there is a problem with the hardware and I have to get the motherboard replaced.

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