Setup Installation :: Windows 8.1 Update 1 (KB2919355) Installation FAILS
Apr 10, 2014
I have tried updating my Windows 8.1 Pro (64-bit, upgraded from Windows 8 Pro) with the new "Update 1" (KB2919355) but it always fails with ERROR code 8007005 (or 80073712).
What I have tried do to fix:
Run WindowsUpdateDiagnostic (that e.g. removes files from C:WindowsSoftwareDistributionDownload and cleans Windows update history metadata info)DISM.exe /Online /Cleanup-image /ScanhealthDISM.exe /Online /Cleanup-image /RestorehealthDISM.EXE /online /cleanup-image /startcomponentcleanup
After all of this, still the update (KB2919355) fails
There must be something that Microsoft needs to fix, there are xxxxxxxxxxxx amount of similar complains and reports out there...
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Sep 12, 2013
I decided to install Win 8.1 RTM x64 yesterday but what I expected to be a breeze turned into a nightmare. Installation fails, I am even unable to get into Safe Mode.
I was running Win 7 Ultimate x64 before without any issues whatsoever.
I already described my issues here, with errors and logs: Windows 8.1 RTM installation fails on Dell XPS 1340
Changed memory from 2x4GB to original 2x2GB but completely same issue
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Mar 9, 2013
I bought two new, cheap, Gateway computers for the office, but I need to get them upgraded to Pro so that I can join them to my domain. The computers are pretty decent, though, both w 4GB memory, and one's a dual core, and the other a quad; the dual rates at a 4.1 WEI, and the quad is a 4.5.
My Win 8 media was created from my MS Action Pack subscription and should be valid for upgrading this computer.
I tried all of the standard install options for Win 8 from that media, but each time the computer goes through the whole process and finally reboots itself back to where it was before and simply says "Windows 8 Upgrade Fails".
I've thought about wacking the partitions, and installing 8 from scratch, but I guess I'd rather not if I didn't have to...
how I can get this upgrade to go through?
Oh yeah, and where is the setup log? I looked in C:windowspanthersetuperr.log but that file was empty.
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Oct 22, 2013
I have an asus u43f laptop currently running windows 8 pro with a MAK. I downloaded the 8.1 pro iso from the vlsc , ran the upgrade advisor which flagged 3 items which were taken care of, but the upgrade still fails. after the reboot, I see the frown face, the a message about a driver violation, then it goes back to 8 and spits out that code.
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Aug 5, 2014
Brand new laptop. HP. 17e UEFI +GPT etc. Upgraded to 8.1 from 8, first thing. Then clicked on the MS, create recovery. (in blind hope of a clean 8.1 restore). Inserted (32gb stick) (later found out is illegal windows 8 version, that is not removable.) SD-extreme, 32gb. list on toms HW, as winner of all, (and is useless for this app).
So I pull out my very old SD cruiser glide, 32gb (old , slow and not win 8 cert (a good thing). Yes all 32gb extremes are mapped as HDD not removable media and is doomed. (known on all forums) but same error.
The cruiser shows up i device manager under removable media....btw i want to find out why the missing files error. I have a HDD and SSD, with latter mirrored. both the orig, HDD fails and SSD fails. same way. I parked the HDD , and run only SSD. but both fail... (my guess is , upgrades 8.0 to windows 8.1 is cause).
now the screen,
attached
How can i find the log of these errors, it's not in event viewer.. oddly. sfc/ scannow works. as does chkdsk, and restore (create) works,. and system is Fast a lightning. All HP apps works, cept there version of create disk for same reasons.
My HP create recovery now works on the GLIDE. (old very old 32gb stick i had laying about). So now I am thinking HP? blocks the MS create so you will use theirs? But I'd lilke to know this, what files are missing....
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Feb 10, 2013
I've tried everything, and it seems nothing works. Makes it to 72 percent on "Keep files, settings and apps", "Keep files" and "Nothing". Any other methods that might work? By the way, I'm using a USB to install the upgrade.
Things I've tried:
Disable video drivers
Delete temp
Delete other user accounts
Only Windows services
No start-up programs
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Oct 19, 2013
On an Asus laptop with Windows 8 preinstalled, I have secure boot on, AV off, but every time I try to install the update from the Windows Store I get as far as:
Getting the update ready This App wasn't installed, - view details.Something happened and the Windows 8.1 couldn't be installed. Please try again. Error code 0x800703f9
I've tried installing with nearly every non-windows process disabled, but that doesn't work.
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Jul 15, 2013
A coworker spent the entire day getting a Windows 8 machine up and ready for imaging. As part of the process, he went ahead and let it update the metro apps from the store.
Big mistake: Apparently updating Metro apps breaks sysprep;
Sysprep giving "fatal error" -- but *only* after updating Metro apps?
Here is a KB article on the issue;
Removing or Updating Windows 8 built-in Windows Store apps causes Sysprep to fail
It's even being reported that simply "opening" a metro app will cause sysprep to fail on Windows 8; Techy Geeks Home: SCCM capture of Windows 8 fails during Sysprep stage - Fatal error occurred while trying to sysprep the machine.
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Mar 18, 2014
Have a couple of different problems with my 8.1
When I try to use the tutorial,I get as far as the Product Key entry.
The install was an original 8 I downloaded when it first came out.
I then installed 8.1, probably from the Store.
I recently downloaded and install 8.1 Media Center Pack.
Had a real problem with activation.MS Support finally had me go to where there was a long activation string and then he gave me a new Product Key, which is now on the machine and Activated.
When I get to the "Product Key" page and enter the Media Pack key, "This product key didn't work. ....."
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Feb 15, 2013
I finally got Windows 8 installed on my Dell M4600 dual boot with the Win 7 install. This is my business laptop so I needed to maintain full functions to Win 7 (I will completely migrate to 8 in the future) and ensure I could continue to work with it. I have two SSDs: Drive 0 is a 2.5" 256 GB used for data as d:. Drive 1 (this is how the bios designates them) was originally a 128GB MSATA SSD. I cloned this to a newer 240GB SSD to provide more room for the two OSs (and provide a good fail safe). With the clone I cleared the Dell recovery partitions and added the partition for Win 8. Currently I have some wasted space at the front but I will sort that out in the future. It has taken a week to get Win 8 up and running properly (tracking down drivers, getting the fingerprint scanner to work etc) but it seems to be stable and I have started to use it. Now to the problems:
1. The boot screen is the old Win 7 type (not really a problem by itself). I have used EasyBCD to adjust the default to Win 8. If I do a "restart" from 8 and then select 7 no problem. On the other hand, any restart to 8 brings up the MS flag and twirling thing and stops. I need to power down and start back up. No problem if I shutdown and then restart. I've been working on figuring out how the whole process works and I suspect the problem has to do with the switching drive letters depending on which OS is started and/or the Resume parameters in the BCD. Additionally, during all the hassle with installing Win 8 the boot loader is on the Win 7 partition. I'm hesitant to start using BCDedit on this laptop as I would prefer not to mess anything up. I also will not go through the hassle of re-installing Win 8 again - 3 or 4 times was enough.
2. At some point I will delete the Win 7 partition and expand the space for the Win 8 (I'll need to use some third party tools to do this). My concern is that the boot loader is on the Win 7 partition so how to move it to the Win 8 partition if possible.
I've attached two screen shots for the disk management status (win 7 an 8) and attachedoutput form BCDedit /enum all for both OSs.
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Aug 4, 2013
You have Windows 8 or Windows 8 Pro installed on your PC. Your PC fails to boot into Windows and launches Automatic Repair to attempt to repair Windows.
Automatic Repair is unable to repair your PC and you select "Advanced options". After selecting "Troubleshoot", you choose to either "Refresh your PC" or "Reset your PC".
In this scenario, recovery may fail and you are returned back to the main WinRE screen. This issue may occur if the System or Software registry hives have become damaged or corrupted.
To attempt to resolve this issue, follow the steps below. Following these steps should only be used if you are attempting to use the "Refresh your PC" or "Reset your PC" options in Windows RE because your system is in a non-bootable state.
-After Automatic Repair fails to repair your PC, select "Advanced options" and then "Troubleshoot".
-Select "Advanced options" and then select "Command Prompt".
-If prompted, enter in the password for the user name.
-At the Command Prompt, go to the windowssystem32config folder by typing the following command: cd %windir%system32config.
-Rename the System and Software registry hives to System.001 and Software.001 by using the following commands:
ren system system.001
ren software software.001
I did all that but when I tried to rename the Software.001 file the system responds: "The process cannot access the file because it is being used by another process" ...
I tried to create a Ubuntu start up usb key so that i could maybe get in and rename the file but that presented more problems.
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Nov 5, 2013
I bought a Win 8 Pro 64 bit upgrade dvd in order to upgrade from Win 7-64bit. After completion I downloaded win 8.1 pro upgrade from the store. At the end of the installation it says "getting devices ready". It starts the process showing the rate and it gets stuck at 6%. Turned off the laptop (by disconnecting power and battery) and got the following message:
".......... Could not complete the update to Win 8.1 ......... error 0x1900101-0x30018 "
I tried to install this upgrade a third time to no avail.
I checked that I got all the win 8 updates.
I did a system restore.
I updated the nvidia driver.
I checked the requirements, including CMPXCHGb support in my 64bit version, by using Coreinfo.exe.
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May 23, 2014
I followed the directions at [URL] .....
After I launch Windows8.1-KB2919355-x64.msu the updater fails to install it.
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Sep 15, 2014
I've been having problems with my laptop recently. I actually care less when it comes to updates since it's automatic, but I noticed that it refuses to install any drivers (which means I cannot access any USB drives or install programs that requites drivers) or updates, after searching for solutions on the internet, I found out in a website that said kb2919355 causes component store corruption that is irreparable, which is the update that I have already installed. I've tried repairing with DISM but it all fails, probably because the update causes the component store to corrupt when StartComponentCleanup is triggered.
I want this to be fixed but my restore point is already deleted since it's probably too old (which is weird that I'm having this problem since the update has been installed for months). I don't want to reinstall my Windows either, so what now?
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Apr 20, 2014
I have been trying to update to windows 8.1 but keep failing. It tells me that I need to install the latest updates however I can't seem to do this. These are the updates required
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Oct 18, 2013
I am currently on Windows 8. I am trying ti update to 8.1. I went to the store and hit download. The download started and got to 50% then a message said 'installing preparing your pc'. About 15 seconds after that it starts all over downloading. This has repeatedly happened for the last 14 hours. I have restarted and shutdown my pc and when I go back to the store and hit download it says it is downloading. I tried to cancel the download without success. I then went back to download again and it tells me app has been installed.
P.S. Are there any other ways to do the update besides from the store?
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Oct 18, 2013
Machine is an Acer Aspire laptop, i5 processor, 4GBRAM. Shipped with Windows 7, have been running Windows 8 on it for over 6 months now.
Certain updates from Windows Update simply will not install, it says "Failure configuring Windows updates. Reverting changes". These updates are the ones that will allow me to update to 8.1 via the store.
Upon scouring the internet, I have tried many fixes, including a slui.exe activation, running a DISM cleanup, running sfc / scannow, disabling all non-Microsoft services from msconfig, running the SURT tool.....
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Jul 20, 2014
I'm getting ready to re-install Windows 8 on a laptop. I have a Windows 8 OEM disc that I'd like to slipstream Windows 8.1 Update 1 into so I don't have to spend extra time downloading Windows 8 updates before having to download Windows 8.1 and then all those updates. I'd like to be able to just install Windows 8.1 with all the current updates included.
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Jun 21, 2013
I installed windows 8 pro and here are the issues I am having.
Every time I install (Pro Disk) when it finishes and restats, it goes right back to the beginning of the install Once I can get it installed, once the first screen spins, it stays black, but if I sleep and wake it, it goes right to the sign in screen-weird.
Then, it says no updates have been searched or ever installed, when I search I get the Error Code 80248007 cannot update.
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Oct 21, 2013
I'm trying to update my windows 8 to windows 8.1 on a HP Pavilion g7-2261sb.
However, after numerous trials, every time, the installation stops and says "failed to install. error code 0xc0000374". EDIT: I checked again and it comes after the "collecting data" part.
I've ran the update checker (compatibility), and that gave no problems or errors.
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Jul 10, 2014
I am having a hard time upgrading from windows 8 to 8.1, I have tried installing through the store, installing using the files downloaded by the store (copied them before they were deleted) and they all give me an error. The errors are as follows:
installer using key: This key does not work with this version of windows 8 (using Professional 64-bit, tried 8 and 8.1 key but neither work).
Installer using ei.cfg file: Setup failed to authenticate the product key (or similar, it is set to professional so this should not be an issue).
Store: just says setup failed.
The first time I tried updating, the installer froze and did not complete so I had to re-start, could this have something to do with the issue I am experiencing? My specs are as follows:
Windows 8 Professional 64-bit
2TB HDD
16GB DDR3 RAM
Nvidia Geforce GT545 with 3GB VRAM
Realtek AC97 onboard audio
Intel core I7 3.2ghz quad-core multi-thread processor
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Aug 10, 2014
I did a refresh on my laptop, HP PRO BOOK 440 G0.
It was running on windows 8.1, refreshed to windows 8, but now its not updating.
I did download the and run WIndowsupdatediagnostic tool, its showing all errors fixed but still the issue is persisting.
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Apr 17, 2014
After Windows 8.1 downloaded and installed an update and also SQL Server 2012 SP1, I restarted it and then it no longer booted. The BIOS splash screen would pop up, then the screen went black and nothing else happened. Even the hard drive activity stopped.
I booted from the Windows 8 DVD and chose Troubleshooting and tried Automatic Repair and System Restore, neither of which worked. I then chose Refresh Your PC. However, it then said the drive was locked and I should unlock it before continuing. I used Diskpart to clear the attributes of the volume but that didn't work.
In the end, I did a reinstall without formatting the disk. Once I booted it up properly, I had a look in the Windows.old folder and all of my documents, pictures and other work are missing.
Firstly, is there any way I can roll back to the original install so I don't have to spend a full day installing everything again, and if not, how do I recover all my files?
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Oct 20, 2013
my hp laptop is running 8 pro right now and i cannot find the 8.1 update in store even though all the updates are installed... i have included a screenshot of store.
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Oct 21, 2013
When i goto the Windows 8 Store to update to 8.1 I cannot find the Update at all
I am not the only one who cannot and would like to update.
Has the update been removed or simply no longer there?
Or am i doing something wrong? I have Windows 8 Pro 32bit
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Jan 10, 2014
I bought a legitimate copy of Windows 8 Pro Upgrade version about a month ago. While doing a clean install on my desktop computer, I found out that you cannot do a clean install from an upgrade version of Windows. I figured out how to do a clean install of Windows by following the steps on this website: [URL] .....
When I open the Windows Store App, I can't find the option that lets me update to Windows 8.1. Is there anyway I can legitimately update my copy of Windows to Windows 8.1?
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Oct 20, 2013
Been trying to update to Windows 8.1. I have Windows 8 Pro installed. The download gives an error of 0x80070083.
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Apr 19, 2014
i have recently installed windows 8.1 on a new extended partition while keeping my windows 8 in previous partition. do i need to install the store windows 8.1 update ? as shown in another thread this looks like it has the update
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Apr 11, 2014
I continue to get this error code everytime I try to install the update. I have verified I am logged in as and administer and have checked for spyware etc... I am running Windows 8.1 Pro with Media Center and my computer is 64-bit
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Oct 30, 2013
All I seem to see with Win 8.1 is a full install with a 2x or 3X GB install. Is there just a standalone update that can be downloaded and added to an already existing Win 8 install?
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Jul 2, 2013
I tried to update the latest windows 8.1. I got the installation package but when it started saying looking for updates on this computer it said that it was not applicatable on this computer.
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