Debugging :: BSOD When Laptop Left Idle - Getting Error Message?
Mar 19, 2014
I constantly have my laptop restarted when I walk away from it for a bit, it's been happening for the last couple of months now. On the occasions that I have caught it restarting I saw a glimpse of the BSOD. The last error mesage that I saw on BSOD was MEMORY_MANAGEMENT.
I am getting a BSOD since one week randomly with the message IRQL_NOT_LESS_OR_EQUAL. BlueScreen Viewer showes me, that it is caused by the driver ntoskrnl.exe. Before I got this BSOD I updated my Windows 8.1 to Windows 8.1.1 . Since this time, this error happens randomly!
My system specs are the following:
Laptop: Asus S400 CA CPU: Intel Core I5 3317 U @ 1,70 GHz Memory: 8 GB Graphics: Intel HD Grpahics 4000 Mainbord: Asustek S400 CA Antivirus: Avast! Internet Security (Version: 140512-0)
Before I got this IRQL_NOT_LESS_OR _EQUAL error I also got the BSOD Driver_Power_State_Failure. I figured out, that it might be the Bluetooth Driver, as buescreenviewer stated the driver causing the error is btfilter.sys.
Starting today I'm experiencing some odd BSOD at random moments. There doesn't seem to be any odd behaviour when it happens, for example it might be completely stationary (I'm not even doing anything on my computer), or I'm browsing the web. The only programs that are running at the moment are Google Chrome, Steam, AVG, dropbox, skype, google play and the AMD CCC.
The BSOD gives no extra information, because right at the moment the line where it should say what kind of problem it could be, the computer restarts immediately. I tried to look for the MEMORY.DMP file, but I can't seem to find it anywhere.
I walk away from my computer for a bit and come back to a BSOD. This happens quite regular. I have run my system both stock and highly overclocked. When it started BSODing on me I put it back to stock to see if that worked but it has not worked.
I got a new laptop, and pretty much immediately after initial set up I shut my laptop, the next time I tried to open it it showed the BSOD, it has the error,system_thread_exception_not_handled (iastora.sys). After it does the restart my computer runs fine. I followed the directions and included the file.
I have this problem with my laptop for a week ago, I purchased this laptop (hp pavilion dv6 2170ee) 4 years ago. Now I'm currently using Windows 8.1 PRO on it. I recently upgraded my RAM from 4 GB to 8 GB (a year ago). I'm using this laptop for work purpose, graphics like 3ds max, Photoshop and Autocad.
Well the problem started by getting a lot of unexpected shutdowns with BSOD with random errors ..
the memory management error & IRQL_NOT_LESS_OR_EQUAL error are the most appearing , although the memory management is the #1 error happens. This leads me to test my RAMS , I ran a memory check (windows memory check & bios memory check) both gave me no errors. I even replaced my RAMS with the ones which originally came with the laptop, same errors happened again. I tried booting in safe mode, at that time no errors occured , I though it might be the drivers , I uninstalled the graphic driver and restarted the system everything was fine until I tried to install windows updates, OS asks me to reboot ,after that system started and I didn't touch even the mouse ,it crashed with errors again
My laptop keeps crashing with the error Random BSOD, Driver_IRQL_Not_less_or_equal tcpip.sys, and looking through it with blue screen view, I've noticed that each one has something different for the primary reason.
I have attached all of the crashes through the beginning of the month.
My system currently has a blue screen around twice a day from what seems like a driver issue. I have tried driver verifier, swapped out the GPU since I thought most things pointed to that and did a fresh install. The only thing I have left to do is update my motherboard bios. I am questioning if the GPU was even the issue since I still got a crash... Below is the guide to Driver Verifier I used so you can see what steps I took. I am at my wits end and am not to great at pointing out what driver crashed or whats left to do after the OS install.
Driver Verifier-- tracking down a mis-behaving driver.
Basically about 1 month ago a good friend of mine purchased a brand new acer desktop computer, I haven't got the exact model to hand as he lives 200 kilometers from me and he's not tech savvy at all, however, from what I remember of it, it's windows 8 x64, 4gb ram and i3 processor, so not bad at all.
When he got it I set it up for him as in just put in the regional setting etc.. and ran through the initial set up and all went well. I installed all his programs and all was good.
So about a month on he rang me and said his computer is just freezing randomly always when it's left idle for 10 minutes or so and this happens all day every day.
..... Ran hitman pro which said all was clean. .....Ran chkdsk /f which was fine .....Went into power options and set both screen and sleep to never ....Ran sfc /scannow which said it found some corrupt file but could not fix all (ran this from command prompt from inside windows as admin) ...Tried a system restore to the 14th of this month but said it couldn't do it as it may be corrupt but it let do a restore to a later date but still the same issue.
This is only a new pc, so if I can't sort the problem rather than doing a fresh install and checking all the hardware internally I'm wondering if he should bring it back to the shop as it's only a month old, or would I be better of doing the fresh install ?
My laptop has 4 months old. Envy dv6 1TB, i7, 12 Gb Ram.
I was doing normal work, and I left my laptop downloading a torrent. Laptop not connected to power, so only running on the battery on High Performance Profile. I had lunch , that took me around 40 minutes, and when i came back the screen was off ( which is normal) I moved the mouse, I was preparing to login and suddenly the screen just turned all blue with big letters telling me INPAGE KERNEL DATA ERROR and that the memory or something was going to be downloaded and then the laptop would be restarted. Then a percentage number started to increase 20%,30%, 60% 100% and laptop restarted.
Suddenly my toshiba windows 8 laptop was like corrupted and there is a message error came out like this 0xc000000e and I could not logon to my system already. I do not have a recovery disk with me and maybe there is any other way to restore my laptop.
I received a supposedly Manufacturer Refurbished HP ENVY TS 15 Notebook PC that I bought on Ebay. Since then, I've had multiple different BSOD errors while performing different tasks or even when doing nothing. Drivers seem to be updated and I'm concerned that this could be a hardware issue.
I was working on my laptop on Tuesday and all of a sudden it blue screened with the following error:
system thread exception not handled athwbx.sys
I have tried to uninstall the graphics card as a lot of searches mentioned that this was a problem. I can boot the laptop to safe but cant do much else than that. I have also tried system restore but that fails as well.
I've recently upgraded my motherboard, processor and RAM to an ASUS Z87-K, Intel i5-4670K, and Corsair XMS3 1x8GB, and ever since I have been experiencing what appear to be video card related crashes. I am using a Zotac Geforce GTX 560 AMP, and a Corsair 750w PSU and did not have issues before the upgrade. The computer will crash to desktop while playing high performance games, sometimes almost immediately, sometimes after an hour or two. This results in an event log message like this:
This is bad enough, but I have also been receiving BSOD in more sever cases. My dump files are zipped and attached here.
In my troubleshooting to date I have: - started upgrade from clean Windows 8.1 install - checked all my power supply settings, - checked all internal connections - made sure the RAM was running at the appropriate frequency and power settings - updated my BIOS and all my drivers manually, included several clean driver installs for my graphics card - conducted Windows Repair - checked the temperature: CPU less than 40C, GPU a fair bit higher in mid 70's - tested memory for damage, came back clean - ran dskchk, came back clean - ran dxdiag, says there are no problems
Note: I've been using Shogun 2 to run tests, but it happens on every game I've tried (Arma 3 and Planetside 2 through Steam, and FarCry 3 through Uplay)
My next step will most likely be another complete format and reinstall, and then if it still remains I would have to assume my video card is shot, a horrible coincidence that it happened right when I upgraded everything else.
I have replaced every piece of hardware on this build and I cant get rid of the memory management bsod. It happens randomly. During games, installations, boot up, basically whenever it feels like it. I tried a different HDD as well. SSD and standard gives the same result.
PC specs are mobo msi z87-g43 cpu i5 4570 radeon r260x 8gb corsair ram 550w psu windows 8.1
I have upgraded from Windows 7 to Windows 8 about a year ago or so. When Windows 8.1 was released I upgraded again. But ever since I upgraded to Windows 8 I sometimes get BSODs, and after to uprading to 8.1, I get BSODs several times. My computer boots, everything is going okay until I log into Windows.. after 30 seconds the BSOD hits. That happens 5 or 6 times and then everything works just fine. I have a Intel i5-2320 quad core 3.0 GHz processor, 4 GB RAM, 64 bit.. Also it's a Lenovo All in one PC. There's more info in the folder I uploaded.
So a few moments ago I had my first BSOD (since I changed my failing HDD with an SSD). It happened when I opened the lid and was about to enter my password/PIN @Windows 8 lockscreen. I usually press enter on the numpad to bring up the password/PIN prompt screen and when I did that I got a BSOD saying "IRQL_NOT_LESS_OR_EQUAL".
I had Google Chrome running in the background with about 3 tabs (not running any demanding sites). I had IOGraph running in the background (it detects mouse movements and stops and puts it on an image file to make it look nice, again nothing too demanding).
I updated my GPU and Bluetooth drivers about 2-3hrs before it happened. They were the latest Intel HD4000 and Bluetooth (integrated in Intel Centrino Advanced-N6325) from Intel's site. All of this was after restarting post-driver updates.I have never had a BSOD, at least for the last 6-7 months (when my HDD failed). S.M.A.R.T. data for my SSD has not changed and shows no abnormalities.
I have started having BSODs since last week. They seemingly seem to occur at random after using my computer around an hour. My computer is 2 years old, and I have never had problems with it, nor have I made any changes in the last weeks.
I have run chkdsk on both my drives, and they do not have any problems. I have also run a memorycheck (3 runs) and everything seems to be fine there as well.
After the first BSOD last week, my computer did not want to start up anymore, since for some reason my SSD was not the designated boot drive anymore. After changing this back it starts though, only to crash after a while again.
I have used the SF Debug tools, since my computer for some reason does not create dumpfiles in the designated folder.
I am having trouble with system stability playing games. I suspect it's overclock related, but I've fiddled with so many settings and can't get it to stay stable. I have looked through the logs some, but I don't really understand what I'm looking at.
Is there somewhere else I can look for a guide to understanding the info that the SF Diagnostic Tool compiles?
Other things I've done: -Stress test with AIDA-64 - no trouble, can run for hours and hours. Highest CPU temps under stress ~74C -Run Memtest86+ for 10 passes - no errors Run graphics benchmarking/ stress testing with no problems (Furmark, Unigine Valley/ Heaven) Monitor temps on everything - CPU never goes above 75C in stress testing, mostly averages mid 60s during stress testing, low 30s at idle, and 50s gaming. GPU stays very cool, never surpassing 70C even in extended stress testing Update motherboard and GPU BIOS Update drivers to most current manually
The BSOD problem occurs usually after about an hour or so of gaming, sometimes less. I never get a BSOD with a message, just a stutter, then blue screen usually with a buzz coming through the speakers, then a forced restart. I can reproduce it if I run AIDA-64 and add in GPU stress test along with all the others or even if I run AIDA 64 with regular stress test and the run something like Unigine Heaven concurrently. Doing that usually produces the crash within several minutes. Event logs from the restarts always show error 0x124.
Another (unrelated I think) problem I recently had was with high latency producing audio stutter (usually with music, not noticed during gaming). I fixed this when I was going through all my drivers and updating. It seems like it was a problem with my NIC driver.
Today I purchased a Dell Inspiron 3000 series laptop, running Windows 8.1 Update 1 64-bit. However, whenever I shut down or reboot, I get a BSOD with the error, DRIVER_POWER_STATE_FAILURE. Strangely, it only occurs when I am running on battery power, and after the up time of the machine is 7 minutes. If it's plugged into AC then I don't have any issues.
The minidump shows that the problem seems to be caused by NTOSKRNL.exe.