Network / Sharing :: Remote Assistance Request Won't Use Outlook 2013
May 17, 2014
I am trying to send a remote assistance invitation by e-mail from one machine using 8.1 to another machine using 8.1 Window tells me I don't have a compatible e-mail program ... I am using Outlook 2013! I am paying a monthly fee for Outlook 2013 and I would like it to be fully compatible with Windows 8.1.
I know I can save the invitation to a file and attach it to e-mail. However I want to make this as easy as possible for a very elderly computer user. If she knew how to attach files and she would not need remote assistance. Is the free Thunderbird compatible?
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Jan 23, 2014
I am so confused about where outlook 2013 keeps things.
I have installed Outlook 2013 and would like to import my contacts from my outlook 2007 in another computer. I have already prepared the contacts.pst file from outlook 2007 and made it available in my public folders. I then imported the .pst file into Outlook 2013 via network. However the contacts shows up as a separate contact list rather than integrated into the outlook 2013 address book . How to correct it?
I must have got the process wrong.
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Feb 7, 2013
While trying to share folders and files not within a homegroup, but with workgroup, I create 2 same accounts on my desktop pc and my notebook that have windows 8 installed on them. Then I share folders and when accessing dtPC or notebook windows does not ask for a password, just opens the files under the network group. However when i start windows and try to access shared folders right away, it gives me the message that the path was not found. Only a while after that it gives me the access.
If I try to do the same thing but with the notebook what has windows 7 installed it asks me for a password and username as expected and everything goes well.
Why can't I make windows 8 ask for credentials while trying to reach another pc with windows 8.
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Apr 6, 2014
I want to set my office PC up to be able to remote in from home. The office PC is Windows 8.1. The Home PC is W7.
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Mar 28, 2013
I have 2 systems, 1 running Win7 (HP i5, quad-core, 8GB 2.5Ghz) and the other is running Win 8 (Acer AX series, AMD processor, quad-core, 8GB, 2.2Ghz) acting as my HTPC. How can I remotely access my Win 8 system (in living room) through my Win 7 PC in my computer room?
I've also read somewhere that using WOL feature on Win 8 is difficult. Is that true? How can I get through this issue?
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Apr 19, 2013
There are red 'x'es in email on Outlook 2013.
However when I log in as Administrator, I can see images in email without red x.
The value of "HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerUser Shell FoldersCache" is "Z:Temporary Internet Files".
And I tried "safe mode" way - open outlook in safe mode and close and open - but it's not working.
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May 5, 2014
I don't know if this an 8.1 or an Office problem, as my previous version of Outlook ran under 7. However, that version didn't need to hog 12-13% CPU all the time, whereas this one does.
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Feb 1, 2013
When I click the Outlook icon in the taskbar the program closes instead of maximizing. How can I make it work correctly?
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Jul 11, 2014
Ahead of a small library email migration to our own email (hosted by MS Office 365 + network domain), I am experimenting with importing pst files. Some users have Windows 8, some Windows 7. Most users will access email through the Office 365 web portal but for users with their own desktop setups it would be nice to configure their email at their own computers. Testing revealed, no surprise, a problem with Windows 8. I configured my own Outlook with 365 email after logging in to network. Emails came in. Great. Logged out of the network, logged in as another employee, tried to repeat the process and ran headlong into the "Switch to a Microsoft account on this PC." I don't want to do this.
The reason I logged in as another user is I will be responsible for importing pst files from the old email service hosted by a larger library system of which we are a part. My understanding is to do this I need a desktop install of Outlook (not available through the web app).
Question: Is there a way around the Switch to a Microsoft Account bit because now I can't even get back to my own Outlook email that was successful in the beginning?
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Sep 15, 2014
Potential client running Windows 8.0 (trying to avoid 8.1) Pavilion g6
Potential host running Win7 pro (fully updated) and the same desktop is the host of the wifi I'm using.
So far working:
-Remote desktop from Windows 8 into win7 (wireless).
-Folder sharing both ways (no homegroup, but direct sharing) (wireless).
Allthough, while uploading from Win7 into Windows 8 it occassionally looses connection, failing upload. However downloading same files from Windows 8 using same network works flawless. Also again using win7 sometimes doesn't find folders until using premade shortcuts. Maybe relevant, or not.
Problem: While trying to use Remote Desktop from Win7 desktop into Windows 8 Pavilion laptop I get that "...one of these reasons" error.
This while rightclicking on the Windows 8 pc in the win7 view of the network (choosing remote desktop option), so I know that the name is spelled right, it's in the network!!!
So far tried: Setting up Windows 8 to receive remote desktop as given here in these forums, allthough while on
SystemProperties-->Remote-->Advanced I do NOT get the remote desktop menu view, only Remote Assistant settings with hour setup and such.
Tried to connect:
-Both firewalls down, also client Avast down.
-From the network with right mouse click.
-Manually inputting the computer name into Remote Desktop
These PC's are not on the same WIFI, only same network. I Don't know how to get the network host into it's own wifi network. For example, I can't get my iPhone to connect wireless into iTunes because they are not connected into the same wifi, only Windows 8 is "connected" in the wifi, win7 is "merely" sending it, at least that's how I've understood the problem why I must upload/download stuff with manual wire connection with my phone.
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Dec 12, 2013
I recently bought Dell Inspiron with i5 4th generation and preloaded Win 8 on it.
I upgraded it to Win 8.1. Am trying to login to my works station through IE11. am able to successfully login to web vpn website and when i try to give my IP and hit submit,
Java tries to load for a brief moment and am getting a message.
Error: click here for more details in a split window.
However am able to launch remote desktop using IE8 from my XP box. IE11 does not support.
1) make remote desktop work on IE11 or
2) in installing IE8 on Win 8.1
Stuff tried so for, for making it work:
-uninstalled IE11 and tried installing IE8 (failed) IE9 (it says already installed though it is not)
-tried developer tool and changed browser mode to IE8 ( internet stopped working- unable to load any page from internet.)
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Oct 29, 2013
I want to be able to remote control my moms PC. Both our PC's are Windows 8 pro. I used a pro android app called jump remote desktop from my android tablet which allowed me to control my moms PC but it logged her out of her PC so she got a blank display while I controlled it. If I use the integrated Windows 8 pro remote desktop would my mom also be logged out and get a blank screen? How about the chrome web browser remote desktop extension? Am I right this is the only way that I can control her PC while she can still see what I'm doing. Does chrome extension log her out of windows? Another problem with having her log out of windows is then the next time she turns on her PC she will be asked for windows password even though we have it setup to start windows without asking for sign in info. Is chrome extension best solution for me? Easy to setup?
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Oct 29, 2013
Now that I have upgraded to win 8.1 I can no longer connect to my Windows 8.1 machine at home through WHS. What settings I need to change get this working again?
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Jul 10, 2013
I just created a new mail account name@domain.com.
In the past, the folder/ost would be named name@domain.com.
Now, for some stupid reason, the name of the folder/ost is "D".
How can I change it back to name@domain.com?
Does imap & smtp have DIFFERENT ost naming schemes?
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Apr 20, 2013
I have tried numerous times to get Kaspersky Anti Spam to load as an add-in to Microsoft Outlook 2013. I am using the following version of Kaspersky:
If I go into the add-in menu on Outlook the Anti Spam add-in is disabled:
So I re-enable the add-in:
and the add-in appears in the Toolbar/Ribbon:
Then when I close and restart Outlook 2013 again it disappears making it unusable:
I have removed (using the removal tool) and reinstalled Kaspersky and I have repaired Microsoft Office which is effectively a reload of the Office suite but the problem still exists
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May 30, 2013
I have a Windows 8 laptop. Windows 8 came pre-installed means it is Windows 8 Core/ OEM version, if that matters.
my other two laptops are Windows 7 laptop and Macbook Pro plus android handset.
sometimes all the three laptops are ON and operational and are connected through WiFi.
I have Remote Desktop Sharing enabled in my Windows 7 laptop
I have installed third party RDP server in my Macbook Pro
I have enabled Remote Desktop Sharing in Windows 8 laptop
Chart below shows kind of working sketch
Client Device Server Device Result Windows 8 Laptop Windows 7 Laptop OK Macbook Pro Windows 7 Laptop OK Android Handset
Third Party RDP Client Windows 7 Laptop OK Windows 7 Laptop Macbook Pro
Third Party RDP Server OK Windows 8 Laptop Macbook Pro
Third Party RDP Server OK Android Handset
Third Party RDP Client Macbook Pro
Third Party RDP Server OK Windows 7 Laptop Windows 8 Laptop No Responce Macbook Pro Windows 8 Laptop No Responce Android Handset
Third Party RDP Client Windows 8 Laptop No Responce
I tried using both IP and netBIOS name. Ping works just fine in both ways.
Now, One thing is clear. something is wrong in Windows 8 settings or something.
assuming that Remote Support is allowed in here... is there something I am missing in Windows 8 configuration?
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Jan 30, 2013
I am running windows 8 pro, I have the "alow remote access" checked as I should and I have read plenty of threads on how to do it. Now, when I am at work, I want to remote into my home desktop. My work pc is win 7 pro. When I enter my home ip it gives the "cannot connect" either the computer is this or that etc.
I followed the guide but to no avail. AS long as my home pc is set to accept remote connections, why am I having this issue.?
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Dec 11, 2013
I had a PC running Windows 7 Pro with SP1, in a remote location, that I would wake up using WOL and then operate using Remote Desktop. At the conclusion of the session I would shut down the pc until I needed it again. I upgraded that PC and now find that WOL using Windows 8.1 will only work if the PC is in the Hibernate mode. That's fine but I can't find a way to put it in Hibernate using Remote Desktop. While using Remote Desktop my choices are limited to Disconnect and Sign out. There is no command line command to put the Windows 8.1 pc in hibernate mode.
How I can put the remote Windows 8.1 pc into hibernate at the end of a remote desktop session so I can restart it with WOL when needed again?
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May 14, 2014
I want to connect to Remote Desktop from one Windows 8.1 to another.
On the 8.1 Machine to be connected remotely to:
Control PanelSystem and SecuritySystemRemote Settings
Remote
Check - Allow Remote Assistance connection to this computer.
Advanced..
Check - Allow this computer to be controlled remotely.
6 Hours
Check - Create Invitations that can only be used from computers running Windows Vista or higher.
Firewall settings?
On the 8.1 computer remotely connected thru:
Remote Desktop Connection
Computer:192.168.0.55
User Name: ComputerUser
did not work*
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Aug 10, 2013
I am trying to write a DVD over RDP but my writer is not recognised. After searching the internet, I found out that Windows disallows this as a security precaution. I did find a fix for Windows 7, which is to go into GPedit.msc and change the setting for 'All Removable Storage: Allow direct access in remote sessions' to enabled. However, this setting is not there in Windows 8. Has it been removed for Windows 8 and if so is there another fix.
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Jul 26, 2014
I've been looking for a PC that I can use to simply connect to another computer on the LAN with remote desktop. Nothing else at all, just remote desktop.
I found this one, and I was wondering if it would be any good: HP 110-101 Desktop PC and 20? Monitor Bundle | Officeworks
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Jul 11, 2013
Trying to get Remote Desktop access functioning on my new win 8 pro PC. I have closed firewalls/virus protection etc, I have enabled remote access anywhere and everywhere. I assume port 3389 is okay as I can remote connect with my win7/xp/win 8 pro laptop to many other PC's over the internet. I can connect to the said PC over the local lan using the name convention but not over internet address 110.143.xxx.x
Never thought it would be this hard after so easily using xp and win 7. otherwise win 8 pro is out the door!
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Jun 15, 2013
I keep my laptop with standard windows 8 on. But when I go out, I would like to remote control laptop using ipad or android tablets. I tried teamviewer. It makes lot of data traffic. But I am not sure whether that is optimal compared to other free remote control softwares available. I tried with logmein also. But logmein does not free have android app.
My criteria is
1) free software
2) with less internet data traffic compared to others
3) ease of use
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Dec 11, 2013
I have tried to find older topics and tutorials on this without success. This is new to me so hopefully there's something very simple to address the issue.
I have 3 computers. 1 x Win 8 Pro and 2 x Win 8 Standard.
I know only the Win 8 Pro machine can be a Remote Desktop host.
In System Properties I have checked the box to "allow Remote Assistance to this computer" (I don't know detail, but I am aware this is something different to Remote Desktop).
Also in System Properties, I have selected to "Allow remote connections to this computer". I have also tried to check the sub-section of that "Allow connections only from computers running Remote Desktop with Network Level Authentication (recommended)".
All computers are set up at home, connected to a regular home router.
When I try to connect to the host machine I get an error (I don't have details of that right now, but its some generic "no connection" error).
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Dec 4, 2012
Outlook 2013 won't set up an email account if the TEST SEND EMAIL fails.
This is a really strange error -- if you are in some places often your ISP won't let you logon to your email server to SEND email from programs like OUTLOOK (SPAM protection amongst other things) but insist that you use their webmail unless you are actually LOGGED ON to the ISP.
ISP's have no problem with you READING Email while on say a public / other Wi-Fi system but often restrict the SENDING of emails through their servers from such Wi-Fi accesses - you often have to be logged on to your own ISP.
So if you are trying to set up the account while you are staying in a Hotel and using their broadband service it fails -- all I want is to be able to READ email until I can logon at home.
I can SEND via webmail or mobile phone so the stupid install process shouldn't stop me CREATING an account even if for the moment I can't use it for SENDING.
Rolled back to Office 2010 -- Outlook 2010 works fine - you can SKIP the test email send --this is what they should allow on Outlook 2013 as well. !!!!!
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Jun 3, 2014
What we are supposed to use in replacement of Public/AppData? I have configured one Outlook 2013 IMAP profile which will be shared (1 mailbox) for all users that logon to this specific machine. In other words, if somebody logs on to the machine and launches outlook, it will launch access to this specific IMAP mailbox that I have pre-configured.
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Mar 26, 2014
I want to transfer the contacts from a vista pc. the vista pc uses office 2007. I want to export or transfer the contacts from that pc to a windows 8.1 pc that has outlook 2013 installed. I tried WET, but that doesn't work with 8.1 from vista.
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Sep 15, 2013
I don't understant that what should I write int to blanks? The next step for any error in writing the vacancy is wrong ? Please look below image;
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Aug 23, 2014
How to move Outlook 2013 PST and OST files to a different location on Windows 8.1? I have tried a number of the publicized methods but with no success.
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Feb 1, 2014
I did NOT create a restore point before doing the upgrade.
About a week ago, I updated my Windows 8 laptop (a year-old Lenovo Ideapad) to Windows 8.1. At first, it appeared that the upgrade went flawlessly. After a couple of hours though, the crack started showing. I found two issues:
1. I could connect to the internet after a reboot, but if I didn't ACTIVELY continue working on the internet, the connection would die. The only way that I could get it to 'resume' was to reboot. I was using a wireless connection. Tried a wired connection with the same issue. No other machine on the network were experiencing the issue.
2. I use Remote Desktop EXTENSIVELY to connect to client machines. All connections work EXCEPT for one which uses an RD Gateway within the connection. That connection will appear to start connecting after I enter the credentials, then simply close. No error. No message. The RDP connection simply closes. I tried building the connection again from scratch. Same issue.
3. Meanwhile, I noticed that my email (via Outlook 2010) never stopped...THAT part of the internet connection remains 'solid'. Very odd.
No matter what troubleshooting I did, I couldn't solve the problem. So, I decided to see if it was Windows 8.1 or my machine.
I went out an purchased (albeit probably temporarily) a brand new Toshiba Satellite (L55-A5284) with Windows 8.1 ALREADY INSTALLED. No upgrade required. I turned on the machine, and did NOTHING ELSE, but create a Remote Desktop connection to my client. I was able to connect instantly. YEAH! Must be MY upgrade on the Lenovo, not Windows 8.1.
Then, things get REALLY weird (or weirder). I signed off of the client site (I mean, after all, I'd proven that it was my old machine and NOT Windows 8.1, hadn't I?). Almost as soon as I'd signed off and shut the computer off, I realized that I needed something from the client machine. Since it will take me a while to restore my Lenovo, I figured that I'd get work taken care of first, and went to turn on and use the new laptop (Toshiba). Well, imagine my surprise when I could NOT CONNECT again via RDP on the new Toshiba with nothing additional installed on it except for the Remote Desktop connection.
I had let the system update Windows when I shut down and figured that it must be the update that was just installed, so I restored the machine back to factory (I mean why not...I had only created one Remote Desktop connection on the machine). After the restore THE CONNECTION WORKED AGAIN. Sign on, check. Sign off, check. Sign on again, NOPE. Restore computer (again), Sign on, check. Sign off, check. Sign on again, NOPE. So, while I am far from being a hardware specialist, it seems to me that something isn't 'releasing' when I sign off. EVEN A REBOOT (hard or restart) doesn't work. The only thing which solves the issue is a RESTORE - either the kind that saves your files or the one that resets to factory...either one 'resets' the connection, so that I can get on again ONE TIME.
I'm guessing that whatever's the issue with the new laptop (Toshiba) is also causing the internet instability AND the RDP problem on the old laptop (Lenovo).
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Feb 4, 2013
If I want to remotely connect to Computer uses command prompt how would I?
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